Buying a home can be an overwhelming process, but having a trusted professional who ensures everything runs smoothly makes all the difference. That’s exactly what they did for us, guiding us every step of the way and ensuring the home we purchased was the right one.
It was a very easy and comfortable process.
I amin a tuff spot Steve was outstanding man from point ONE I was handicapped during the sal Steve just drove the sale through for me and my wife We are 3ernally grateful Jon
Avoid at all costs. We encountered not only a fundamental misunderstanding of utilizing a second VA, but had to go through underwriting twice and experienced a multiple week delay while moving cross country for a PCS.
Response from Veterans United
Hi Maxwell,
I’m really sorry to hear how stressful this process was for you, especially while navigating a PCS move. Having to go through underwriting more than once and experiencing delays would be incredibly frustrating, and I regret that the experience left you feeling this way about Veterans United.
Please don’t hesitate to reach out if you’d like us to walk through this together. You can connect with my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
The loan process went very easy and smooth with Veterans United, and they were clear about each step.I only marked down from a ”10” since we didn’t close on time due to the appraisal taking so long. I was told it takes about 5-10 business days and the VA appraiser took the full time allowed by the VA (15 business days) and left me displaced. I’m addition, no one could tell me how long the VA allows for re-appraisal (if the VA authorizes another 15-business days) since the house needed to be 100% finished for appraisal. This cost me thousands more for my lost rate lock, re-appraisal, hotels, dining out, and loss of an entire refrigerator & freezer full of food. However, I was thankful my loan officer handled some of the extra charges on the VU loan side. That shows excellent customer service on behalf of VU, and was much appreciated; Thank you!
As a first time home buyer.I was excited, but also very nervous and stressed out. Everyone did their part to help me along and checked up on me frequently to see if i needed anything. i would highly advise anyone who qualifies to use veterans united.
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Really easy. Mostly done online, simple process. Great customer service.
Had an amazing experience and the team made it as painless as possible and always made sure I was well informed each step of the way
VU needs to be more approachable to first time home buyers by transparently communicating the purpose and details of each document sent to the veteran. Each step of the home buying process should be thoroughly conveyed and future requirements should be brought to the veteran’s attention ahead of time. No surprises.
