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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,823

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,690
4
13,520
3
2,015
2
909
1
689

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Showing all 316 Air Force service member reviews from Michigan

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5 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

I have bought a few houses in my time. This was the nicest pair of persons I have had.

Loan Officer: Kath Athanassiou

NMLS# 842626

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Matt Brandt on Derek's team e-mailed us with an update on Fridays to keep us informed on the status of our loan.

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4 out of 5 Stars
Would Recommend

The only real issue I had with Veterans United Home Loan was the employment verification that was required again on the day of closing. I think this could have been done the Friday prior to my closing date. Due to Monday being Memorial Day and my closing taking place that Tuesday, May 29, 2018. There was an awkward period of time that took place because both sides didn't know what was taking so loan. We were just getting ready to leave and come back when we were told the required documents had been received. My Real Estate Agent noted that something like this had never happened before.

Loan Officer: Brennan VanMatre

NMLS# 1117857

5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

The online documents were easy to access and sign. The to-do list was extremely helpful and organized.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

This process was complicated due to a low appraisals but the team helped me navigate through the process with ease.

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Veterans United always works to accommodate my needs. This was my second mortgage with them and I will go back for my third. Great service and friendly staff.

Loan Officer: Matt Bretz

NMLS# 1281964

5 out of 5 Stars
Would Recommend

Excellent team work and very efficient in helping me get my house.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Their dedication and hard work were among the best.

Loan Officer: Colin Park

NMLS# 1045574

3.5 out of 5 Stars
Would Recommend

Did not like length of time in underwriting and lack of communication for updates

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tina Guerra

NMLS# 465979

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

The team walked us through every step of the process and made it easy to understand. They answered all of our questions very cheerfully. You could tell that they knew what they were doing. We are first time buyer and green to the process.

Loan Officer: Jerry Simons

NMLS# 1378656

4.5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

3.5 out of 5 Stars
Would Recommend

Honestly, Joel (my loan agent) was wonderful. Outside of that, the experience was less than greatly informative and I just didn't feel the company was fully looking for my wife's and I complete benefit at all time.

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

Jeremy and the whole team did an outstanding job! Thank you for the personalized doormat as well. Reviewing and e-signing were very convenient and easy to use. I would recommend VU to any Veteran out there, hands-down!

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Derek has been great all the years I have been working with him. I'd recommend you guys to anyone.

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

4 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

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See all 121,823 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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