Our experience was easy and stress free from start to finish. We 100% recommend working with Veterans United.
This transaction was a total “Breach of Contract” and Veterans United was fully aware of it. I was used as a pawn due to my age and grief throughout the entire mortgage transaction and no one has come clean about it! I closed without knowing the property tax amount because I was “promised” I would be 100% exempt due to my deceased husband 100% VA Disability status. He passed away on Feb. 13, 2023 in Orlando, FL Trauma Hospital and did not qualify because of a Michigan Law stating he was NOT a MI resident and died in FL! This was disclosed with paperwork, site visits and State phone calls numerous times and again I was promised 100% property tax exemption and if denied the MI Agent would be sued (all in writing.) Right after closing on Nov. 8, 2024 it was “Denied” because of a written Michigan Law that VU failed to read. They told me they would pay 2 years worth of property taxes and lower my interest rate so I could afford the home and Aaron Swanner would fight to appeal the Wyandotte Tax Accessor which would take 17 months. I would have “NEVER” been able to afford the home with property taxes and they knew it! Even my Realtor knew it….I purchased the home on Nov 8, 2024 and SOLD the home on April 8, 2025 because of the inevitable and severe stress and heart problems. I now have Legal insurance and as soon as I feel I can fight this again I will do so accompanied by all of the documents, emails and direct messages because I lost $ a beautiful home, 2 sets of Closing Costs and multiple moves on this horrendous transaction. This is the way you treat your Veterans which I am, you should be ashamed. I ponder how the Secretary of Defense and Media would like to hear my story! The truth will be told and it is NOT over yet! If there was a “-0” rating it would be too good for Veterans United in my case Divided!
Response from Veterans United
Hi Joyce,
I’m so sorry you experienced this. Your story is heartbreaking, and I can’t imagine the level of stress, grief, and financial pressure you’ve had to carry over the past year. A home should be a place of peace—especially after loss—not the source of further heartbreak and uncertainty.
It’s clear you felt unheard and misled throughout the process, and that’s not something I take lightly. I understand you may still be pursuing this further, but if you’re open to a conversation, I’d really like the chance to listen and make sure everything you’ve shared is reviewed thoroughly. Our Client Advocate team is available at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as we can.
Thank you for your service—and for your honesty, even when it’s hard to relive. You deserved better.
Josh, Alex, and Drew were awesome from beginning to getting my condo approved to closing the deal and getting me turned into the "owner" of my condo! Could not have done it without them! They were great!
Excellent group
My VU was on top of everything to make sure we closed on time. They were all professional and I loved how they were my personal cheerleaders rooting for me and congratulating me. I will recommend VU to all my veteran family and friends.
Veterans United was there at every turn, no matter how many questions I had, they were there to answer them and were very supportive! I highly recommend that anyone who is buying a home would use them. I would do it all over again with Veterans United!!!
Veterans United went above and beyond for our first ever home purchase. From start to finish we felt supported every step of the way. From raising our credit score, helping us through pre approval, keeping us updated on the status, and even getting us to an earlier closing day. I would highly recommend Veterans United to anyone looking to use a VA loan.
Josh and Sarah both made this process so unbelievably easy! They helped with a few credit errors and got them taken care of immediately! They stayed in touch every step of the way! Highly recommend!!!
I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!
The team was amazing and very helpful throughout the entire process! This is my first home and I owe it all to Evan and his team for their amazing work! Thank you thank you! Anytime I had a question there was an answer provided to me. Anytime there was an obstacle in the process we tackled it together! I appreciate it very much and it still hasn’t set in that we accomplished one of my biggest goals! Thank you!
Third time home buyer and this was by far the most amazing team and effort I have ever seen. Not on speed bump or hurdle they didn’t smooth out for me. Veterans united truly worked for me! Couldn’t believe the time they took or how easy they made it.
I would like Thank everyone on my team especially Nissi Kunjummen !!!
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To my whole team, thank you so much with our journey, all you guys are awesome!!!
If your a veteran buying your home for the first time, we recommend Veterans United. They are there to help you get into a home, and make sure its affordable for you in the long run. They are very helpful, understanding and caring!
My team at Veterans United are just flat out amazing people. I am forever grateful to each one of them. Hayden Salmons is a solid man that says he has your back during this process. He means what he says he has your back all the way. Nicole was so helpful getting the loan on track with to do lists. Nicole is so nice and knowledgeable she makes the process smooth sailing! Alexandra helps with all the details about home ownership and her knowledge is second to none. I forever owe my gratitude to Veterans United and the amazing team I was assigned too who put me into home ownership. Many thanks, I salute you all!
I had anlot of interface with Amanda Day. She was "over the top" with advice, guidance, and support. She and Tom are a perfect team. Thank you, Amanda.
