Ashley and her team were wonderful!
Difficulty getting answers to simple questions about my loan. Seemed unorganized and had to push the closing date back.
Response from Veterans United
Hello Ryan, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your valuable feedback and the ways we can improve is part of our commitment to deliver outstanding service.
Wouldn't even think about using another lender!
First class from start to finish absolutely best in the business with highly competitive rates.
Michael Pitts and Ms. Codi were outstanding. Their consistent efficient professionalism should be commended. As a team they were always available to answer questions which helped our family through the challenges of our particular situation. Over the past 20 years I have owned and sold many properties and have never been this impressed. Thank you so much!
Professionals that care.... You know its more than just a job, its an opportunity for them to impact the lives they come into contact with. I am forever thankful for the help they gave me. Now I can start building memories in my home!
Staff was very helpful. Some nuances on the site asking for documentation then being asked via email was not as fluid as you would expect. I brought this up and the agency made corrections in a timely manner. Not unique to VU is the last minute "Underwriter" comments about needing X,Y,Z 3 days prior to closing when all the documentation has been idle for days
Smooth and to the point! No time was wasted!
Underwriting is a pain. There were issue answered multiple times.
Kelly and Jeff pushed hard to get my condo va approved and answered my basic questions repetitively. Thanks!