Had to use two different teams. Very unprofessional, lacking knowledge, entered incorrect information that I'm having to go behind them to clean up. Absolutely embarrassing.
Response from Veterans United
Hi Michael,
I'm sorry this was your experience. It sounds like the process left you feeling frustrated and without the confidence you should have had in the guidance you were receiving. That's certainly not the impression we want to leave.
If you're open to sharing more, I'd appreciate the opportunity to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Superb and professional service from start to completion!
Thank you so much for everything. Tom and his team knocked it out of the park
Great team, very helpful and professional!!!!
Ready to see for yourself?
Experience first-hand why 373,618 homeowners give us a perfect score!
Super-patient!
Tyler and his team were consummate professionals, providing patient responses to every question! Were constantly reassuring throughout the process. I cannot imagine this purchase going any smoother and that’s a direct reflection of the team’s commitment to superior service.
Veterans United made the home buying process easy and I couldnt be no happier than working with Jason and his team. I would recommend Veterans United to all my family and friends.
Top notch service
We just want to say, THANK YOU!! If we could give you a 20, we would do that!
Yes, this process was a little stressful. All the way through the process though, the realtor, the loan officer, concierge, and loan coordinator were very helpful. We really appreciate all the work everyone put in to get us our new home.
God's blessings to you all for continuing to serve our veteran's needs.
Sincerely Commodore and Carolyne Campbell
Working with Veterans United was an amazing experience for me as a first time homebuyer. Everything was easy, simple, smooth. They were very professional and patient with me. I definitely recommend Veterans United to anyone looking to purchase a home.
Ready to see for yourself?
Experience first-hand why 373,618 homeowners give us a perfect score!
I highly recommend using a VA home loan for your home buying journey. The level of support and guidance throughout the process is excellent, making it a smooth and manageable experience for buyers.I have been working with Kenny Sheers , and he has made this entire home buying journey smooth and stress-free. His support, knowledge, and responsiveness made a big difference, and I would highly recommend him to anyone looking to purchase a home.
Phillip was absolutely phenomenal. He went above and beyond for my husband and I. The whole team was so easy to work with, and answered my questions promptly. When my husband was deployed during our loan process, they made sure our POA was perfect so we wouldn’t have any issues come signing day.
Great team to work with. They will work hard for the veteran if the vet does their part. Matt and Deana was great to work with. I do appreciate all the work and time they put into getting my refinance done. Great job guys, A big thank you. Gerald Saucier
Very hard working. Keeps you informed and answers any and all questions. Great customer service. Had no issues.
As quick and easy as possible. Everyone was on top of things
Fabulous! We appreciate the entire team effort in going through the loan process! We enjoyed working with Ryan, Derrick, and the other members of the team. Thank you for a successful and smooth process!! Highly recommend!
Emily and the team were great . They helped me out so much and answered all the questions I had . They’re the best .
