I'm not upset over innocent mistakes. We're human after all and prone to make honest mistakes once in awhile. What I am upset about is the apparent lack of a sense of urgency in correcting that mistake.I thought we'd closed on a home loan using Veterans United on 31 Mar 26. However, because the closing package the mobile notary received had two different sets of wire transfer instructions, and I was given the wrong one the day before closing, the money wire transfer was sent to Veterans United and not the title company where it was supposed to go.Simple correction, right? Wrong. It is now three weeks later (21 April), and even though Veterans United found exactly where that money went, they have not wired it back to us so we can get it to the right wire transfer address. Yes, that's right, they can't simply wire the money directly to the title company, They said I had to do it. Not only that, but yesterday I received an updated closing disclosure statement that raised the amount of closing money to be sent from $29,911.22 to $30,053.72. Yesterday I sent off an email asking Veterans United why and I still haven't heard back.Now all the while I've sent email after email asking Veterans United to track this issue down and all I've gotten, besides them letting me know they found out where the money went, has been something like we'll look into it, the matters been elevated, and a decision has been made to wire the money back to us but it hasn't been done as of this writing.All I can say is, in this day and age of half truths, lies, and deceit, there are very few things you can say with absolute certainty. The one thing I can say with absolute certainty is I wouldn't recommend Veterans United to anyone.
Overall, everything worked out well.
The prices/fees are higher than a lot of the other options out there.
Working with your own bank or credit union would probably result in a cheaper outcome or even with other online loan platforms.
The whole process went smoothly and the customer service and communication was excellent.
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Chris Robinson was amazing every step of the way.
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Cameron was very professional. Fast at responding. And very attentive to what I needed done with closing on my house. Would recommend to anybody
Mike Mange and his team are AAAA++++, they are the best of the best.
The entire team, Samantha Graham, Annie Kauffman, Jon deal and Barno Nelson made the home buying experience a breeze. It was a pleasure to work with them. I could not have asked for a better team.
Solibel and her team were amazing! Clear and open communication. Made our home buying experience super easy and anxiety free. 11/10 would recommend them for help.
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We had a fantastic experience working with Veterans United during our recent home purchase. They made the entire process incredibly easy and seamless from start to finish.
Brock, Lauria, Jessica and Madeline made this entire process seem effortless. I almost feel like I'm ready to buy another home already, with how smooth everything went. A pleasure to work with. Will definitely recommend to other veterans. Thanks so much!!
We had a great experience the first time and our refinance was just as great. We are sticking with the best!
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
They showcased a masterful display of endurance in helping us get to the finish line. With an extensive level of procedural information to collect, they calmly walked us through the hows and whys as to why it was all relevant to ensure we understood the process. Allison's level of care aided us in securing our dream house. I will be recommending Veterans United to any and all trying to purchase a home!
As a US Air Force veteran, I can’t say enough good things about Veterans United Home Loans. From the moment I reached out for my VA loan, their team treated me like family, patient, knowledgeable, and genuinely invested in making the process smooth. My loan officer, Brock and his team walked me through every step, explaining options in plain English without any pressure. We closed on our dream home faster than I expected, with zero surprises on fees or rates. They’ve got a real heart for vets, and it shows. If you’re a fellow service member looking to buy or refi, do yourself a favor and go with VU, you won’t regret it! 5 stars all the way.
Buying my first home through Veterans United has been about as smooth of a process as I could have hoped for. The team did a wonderful job answering all of my questions (of which I had many), and made sure I knew what I was signing.
