All went very smooth, everyone's work is greatly appreciated. You all were able to meet tight deadlines and overcome any obstacle encountered like it was a breeze.
Being in the Air Force our adult life we never considered buying a house due to moving every 3 years. After I retired we were still in the renting mindset. Veterans United made the process to buy very easy and we decided to buy. Welcome to our new home.
This was my first time purchasing a home. As such, there were a lot of things that I did not know. I never felt punished for asking questions that I may have needed to know before starting this journey, nor did I ever feel like I was taking time away from this team of professionals from any of their other duties or responsibilities. Every time I had a question, I either received the answer, explanations on any misunderstanding that I had or the time from the team members to help find the answer to my question. I would absolutely recommend them to anyone that would be looking to purchase in the future.
Would have liked a better understanding of closing, we didn't feel as informed and therefore a bit unprepared. We would have liked to have been told that we needed a cashiers check along with the amount. We also would have liked a bit more time for final walk through , we understand weather can be a factor in holding people up, but it did make things a bit tuffer. Overall we worked together and achieved a final result,,,,,we bought a house! :)))
I would not recommend Veterans United as a whole. The home buying process was way more stressful than it needed to be. Everything was fine until 5 days before closing the underwriter on my loan decided to make a stink about my income. I tried working with my current team headed Matt Lucas. And they seemed very unwilling and not understanding. They did not communicate well and made it seem like it was impossible to get my loan approved. All the while they did not communicate this with my real estate agent. After letting him know he said they they would not return his calls. We almost lost the house Becuase we busted the closing window. When I asked to have my loan switched to Nick Schuster they were very hesitant and said “Nick will have the same issue since it’s a VA loan and he also works for the same company”. Once switched it was cleared to close in 2 days. I don’t know weather he was lying, uninformed, or just didn’t want to put in the work but him and his team did a terrible job and I would not recommend Matt or Veterans United.
Response from Veterans United
Hi Giles,
I'm really sorry to hear how difficult things got toward the end of your homebuying experience. Five days before closing should be a time to start getting excited—not when everything suddenly becomes uncertain. That kind of last-minute stress, especially when it feels like no one is communicating or stepping up to help, is the opposite of what we aim to provide.
It’s especially frustrating to hear that your real estate agent couldn’t get through to us either. That breakdown in communication can make an already stressful situation feel even worse. I understand why you felt like you had to push for a team change, and while I’m glad things got back on track with Nick, it shouldn’t have taken that much effort on your part.
I’d really appreciate my team to have the chance to learn more about what happened so we can better understand where things broke down and how to improve. If you’re willing to talk, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time—we’re here to listen and help however we can.
Cal was so helpful and responsive any time of day or night to any and all questions we had. This was our first time buying a home and while something’s were questionable we had so much help from everyone at Veterans United. I don’t think I will ever purchase another home without using the VA. I would recommend this team to any and everyone!!
Best experience we have ever had! This was so easy and they were always available to answer any questions.
It was wonderful working with Veterans United.
Nothing but two thumbs up for the team!
I like to thank the entire team for their support, professionalism and determination. They were above reproach.
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Jamie and team were great. Couldn’t have provided better service.
The loan team we had at Veterans United Home Loans was the absolute best. They were knowledgeable, experienced, and efficient. Additionally they cared about us as individuals. Never did we feel like just another loan. Business dealings are difficult enough and having Veterans United Home Loans and our loan team made all the difference!
This was our first time buying a home and you made it an easy buying process! As nerve racking as it was, I'm sure it would have been way worse without Veterans United!
Veterans United was a great team from start to finish…thorough, knowledgeable and supportive throughout the process. Questions answered expeditiously and closing went smooth!
Everyone was great especially with any questions I had. Very patient and helpful.
