Wyatt was absolutely fantastic in making this process smooth and easy. We had zero issues and he was able to answer any questions a first time home buyer would have. I’ve already been letting others I know that might be interested in buying a home to reach out to veterans united
Being in the Air Force our adult life we never considered buying a house due to moving every 3 years. After I retired we were still in the renting mindset. Veterans United made the process to buy very easy and we decided to buy. Welcome to our new home.
Very comprehensive service from start to finish. Brandon and everyone else were super friendly, courteous and very professional. I felt their experience level was very solid as well.
We had a wonderful experience with our team at Veterans United! They were responsive, answered all of our questions, and were such a pleasure to work with as first time home buyers.
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Jeremy and the rest of the crew were amazing. They really took the time to keep me informed every step of the way!
Best experience we have ever had! This was so easy and they were always available to answer any questions.
Veterans United provided exceptional service throughout our home-buying process. After another lender dropped the ball and demonstrated a lack of familiarity with our particular needs, we found ourselves at risk of losing the home we were trying to purchase.Fortunately, Nick and his team stepped in and immediately took ownership of the situation. Their professionalism, expertise, responsiveness, and sense of urgency were remarkable. What seemed nearly impossible was accomplished in a matter of days, and they successfully guided us across the finish line.The level of customer service we received was nothing short of outstanding. Nick and his team not only saved the transaction but also restored our confidence during an incredibly stressful time. We are deeply grateful for their hard work, dedication, and commitment to serving veterans and their families. We would wholeheartedly recommend Veterans United to anyone seeking a knowledgeable, dependable, and results-driven mortgage team
Since day 1 of talking with Joel, he's been nothing but extremely helpful and patient with my wife and I. We are new to homeowners and we're quite happy with Joel's professional and friendly interactions. He helped us understand stuff if we couldnt figure it out. I highly recommend VA home loans to any new or existing homeowners. Definitely ask for Joel.
Tim Alvis would be great for someone who is NOT buying their first house. He would be a great candidate for someone who is an experienced buyer. It was not a good experience for me and my husband and we were disappointed in his complacency that ultimately changed our closing date and our view of veterans United home loans.
Response from Veterans United
Hi Rebecca,
I’m sorry to hear that your experience as first-time homebuyers left you and your husband feeling disappointed. Purchasing a home for the first time can already feel overwhelming, and it’s important to have clear communication, guidance, and support throughout the process.
I understand why changes to your closing timeline and the overall experience would affect your confidence and perception of Veterans United. Every borrower’s situation is different, and first-time buyers especially should feel informed and supported every step of the way. I appreciate you taking the time to share this feedback.
I’d like the opportunity to learn more about your experience and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
The loan team we had at Veterans United Home Loans was the absolute best. They were knowledgeable, experienced, and efficient. Additionally they cared about us as individuals. Never did we feel like just another loan. Business dealings are difficult enough and having Veterans United Home Loans and our loan team made all the difference!
A very pleasant and professional experience.
Nick was great and the rest of the team was fantastic about answering all my questions and getting back to me incredibly quickly. They made the whole first time home buying process a breeze.
