In my experience Veterans United was very professional, they made the process highly efficient and painless. I would recommend them to any veteran looking to finance a home.
Good, quick for the most part. Avoid Ashton if you can.
Response from Veterans United
Thank you for this information Christopher. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve.
Just wanted to warn anyone about what may happen to you. As a first time home buyer, we had no idea what to expect. Our specialist helped us immensely. However, after the closing is where our nightmare began. Our loan was sold to Mr. Cooper and we have had nothing but issues since then. In the 4 months we have been in our home, we have made every payment before it was due, yet the company that is handling our escrow (Mr. Cooper), they missed our homeowners insurance payment and it was canceled (then reinstated) despite me being in constant contact with them to get it done. And now they have missed our tax payment which has resulted in a penalty, despite me constantly contacting them. They do not care.So as a veteran, I want to warn any other veterans out there considering using this company (Veterans United), please check who they are selling your loan to. And to Veterans United, you should remove them from your list. I have filed a complaint with the BBB over them and they have over 1500 complaints against them. If you want to look out for our veterans then do right by us, get rid of these idiots.Ed Burton
I simply just appreciated Veteran's Home United. It is always nice to have an organization strictly dedicated to me as a veteran. What I absolutely loved about this company is that they had tutorials for me every step of the way. I have not found a company that made it so simple to understand the process of home buying from A to Z. This is definitely a plus and it definitely puts Veterans Home United at the top in their field.
Max and Karin were both very quick and efficient threw the whole loan process , they both answered questions I had over the 4th of July holiday ... I would defiantly do business with them both again !!! THANK YOU
Attentive; very responsive - paperwork.
Very easy and pleasant to work with.
The team that assisted me (joel Gigler and Chris Gilbert were top notch courteous professional's!)
Great experience, so easy to work with, communication was amazing, would recommend to any veteran.
Kayla, David and the whole team made every thing simple and easy. Great communication and responsiveness throughout the entire process.
Very experienced and professional employees. They have gone out their way to look after my needs and goals.