I am very disappointed with Veterans United and in particular, Ian Reed. The closing was supposed to be May 23rd. The paperwork was completed until the 22nd which meant we had to wait 3 business days. The closing was completed on the 27th. I sent Ian numerous emails and phone calls to make sure everything would be done by the 23rd. Ian ignored my emails and calls and didn't change the items that he was supposed to (the origination fee and the interest rate) until the 22nd. Ian has very unprofessional attitude and didn't take responsibility or apologize for ignoring my calls or not having the paperwork done in a timely manner. I would not recommend Ian Reed or Veterans United to anyone. Although, Veterans United is not affiliated with the Veterans Administration, they should treat Veterans with more dignity and respect.
Response from Veterans United
Hi Dennis,
I really appreciate you sharing this. I'm truly sorry to hear about the experience you had leading up to closing. It’s completely understandable to feel frustrated when expectations aren’t met—especially with something as big as buying a home. Delays and communication issues like the ones you mentioned are not how we aim to serve those who’ve served.
I want you to know that your feedback isn’t being taken lightly. I’ve shared your concerns with our team so we can dig into what happened and make sure we’re holding ourselves to the standard our veterans deserve. I’d really like the chance for my team to talk with you directly if you’re open to it.
You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
A genuine company with a personal approach… VU really cares about the Veterans they help navigate through the home buying process. They have streamlined the process into a painless journey. We have two dogs and they thoughtfully sent us a treat box for them after we closed and moved in. That’s above and beyond!
The only reason i did not give it a 10 was because it was difficult to reach certain members of the team, poor communication. Other than that everything was great
Great service, communication and UI with their app
I've been recommending veterans united to every person I come in contact with that's looking for a new home. I truly believe this team is very happy to help their customers.
Thank you so much for helping make this dream happen.
Honestly could not have had a better experience. Thank you so much for the guidance and support along the way! My entire team did amazing!
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Rob and Anna were always available at the drop of a dime with any questions I had, and as a first time buyer, I had many. Patient, understanding, and available team made the experience near effortless. The online tool also made the process seamless and much easier to manage.
I was so intimidated buying my first home, but it couldn’t have gone more smoothly in my wildest dreams! Tyler and the team (Walter and Ashley) were amazing! Thank you guys for everything!
Dawn and Monika were true rockstars. I feel so fortunate to have such a great loan team behind me. If it weren’t for them I would not have had such a smooth transition for my loan assumption.
I must shout out Bridget! Bridget was so responsive, always professional, and very helpful. I appreciated her help so much. My VU team was great and I couldn’t have asked for a better experience. Thank you!
