Fast response times, thorough knowledge of the process. Excellent communications
There were others involved Greg and his support staff. I can't write this without tearing up. I was just astounded how true and real and personally involved everyone was. This is my greatest moment on account of all at veterans united
I wasn't a fan of Veteran's United and wouldn't use them again. Not to mention that once Mike ran our credit I received 48 solicitation calls from lenders around the US in 2 hours. This went on for over a week until the no call list we signed up for took effect.
Response from Veterans United
Hey Acie,
I'm really sorry to hear about your experience. Getting bombarded with calls like that would frustrate anyone, and I can see why you'd feel let down.
When a credit report is pulled for a mortgage, credit bureaus sometimes sell that information as a “trigger lead,” and unfortunately, that can result in a wave of unwanted solicitation calls—something neither you nor your Loan Officer signed up for. It's frustrating and unfortunately pretty common across the mortgage industry. We totally get how invasive and overwhelming it feels, and I’m sorry we didn’t get the chance to explain more up front or help you prepare for that.
I'd like to learn more about what didn’t sit right during your time working with us. If you're open to it, please reach out so we can talk through it. I’d really like the chance to listen and see what we can learn from your experience.
You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
The whole veterans united staff I had a pleasure of working with made my first time home buying process seamless. I would recommend them to anyone! I could not have done it without them!
Thank you all so much. You’re amazing
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
I appreciate Liz and lily for being very informative, always answering my questions and always being quick to respond!
This is my second mortgage with VU, they were just as great the first time around and the second time. They helped me buy my first home quickly, and sell it quickly as well. This second go around went just as smoothly as the first, they have great team members all around to make the process as simple and informative as you could wish for.
Thank you so very much for being so quick and on top of everything allowing us to close before the end of the month. If it weren’t for the law firm used this would have been closed in 2 weeks;o)
Veterans United doesn't just want to give you money for a house. They want to build a relationship with you, show you the utmost support and allow you to enjoy one of the most important purchases anyone can make. My experiences with the people who help me receive my home loan was deeper than just a transaction, I would recommend veterans United any and every home buyer because of their sheer willingness to serve well and come alongside of you in any situation. In any case that could possibly arise during your home buying process. Thank you veterans United for providing me and my family with support, commitment to the goal, and showing us that you have so much love for what you do.
I was told there was no way I could find a house and close on it in 6 months or less. These people made it happen. All the people that I worked with individually were great, but as a team they are amazing!! One person would start something another would follow up. No one ever "dropped the ball". As closing came close everyone reviewed closing needs and needs for utilities and moving. this team made the whole process so stress free and exciting from start to finish. I would recommend each one individually to anyone looking for a home to purchase.
Great experience team was exceptional , very happy!!!
Thank You Veterans United for all of the help in getting our family home!!
Mark and the team were absolutely amazing to work with. By far the best experience I’ve had.
I would like to also give my appreciation to Hailey. Super nice and helpful. Answered any questions I had.
My lawyers and realtors were very impressed with the entire team. Thank you all for everything you did!
Really outstanding people on my team, they helped me make informed decisions without making me feel uncomfortable or pressured.
The Veterans United team we had to help us buy our first home were everything we didn’t know we needed. They made a daunting process less scary, and by the time we had keys in hand, they felt like our friends, not just people doing their jobs. There aren’t enough words to fully express how grateful we are for their help. They truly made buying a house easy and stress free, always at the ready to answer any question we could possibly have. I cannot imagine ever buying a house without a Veterans United team in my corner now.
