Outstanding customer service
Very efficient. Used VU before and will again.
Amazing
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
We worked with Lily and Sarah and they were AMAZING! They made a process that I know is stressful, so easy and effortless. I love how VU loves on it's customers and treats them like family. I would definitely recommend VU to any veteran or service member!
VU was helpful throughout the process
Excellent Loan officer! Able to close quickly and communicated each step of the way.
Overall the service was very good from the Loan Coordinator standpoint but had some issues with some inconsistent information with the initial loan estimate and the final closing costs associated. We also had issues with setting up the signing for closing documents since we were purchasing a property out of state. It ended up all working out but came down to the wire. I’d still recommend Veterans United though because I thought my loan coordinator was awesome. Thanks for all the help Matt!
Fast response times, thorough knowledge of the process. Excellent communications
There were others involved Greg and his support staff. I can't write this without tearing up. I was just astounded how true and real and personally involved everyone was. This is my greatest moment on account of all at veterans united
I wasn't a fan of Veteran's United and wouldn't use them again. Not to mention that once Mike ran our credit I received 48 solicitation calls from lenders around the US in 2 hours. This went on for over a week until the no call list we signed up for took effect.
Response from Veterans United
Hey Acie,
I'm really sorry to hear about your experience. Getting bombarded with calls like that would frustrate anyone, and I can see why you'd feel let down.
When a credit report is pulled for a mortgage, credit bureaus sometimes sell that information as a “trigger lead,” and unfortunately, that can result in a wave of unwanted solicitation calls—something neither you nor your Loan Officer signed up for. It's frustrating and unfortunately pretty common across the mortgage industry. We totally get how invasive and overwhelming it feels, and I’m sorry we didn’t get the chance to explain more up front or help you prepare for that.
I'd like to learn more about what didn’t sit right during your time working with us. If you're open to it, please reach out so we can talk through it. I’d really like the chance to listen and see what we can learn from your experience.
You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
Thank You Veterans United for all of the help in getting our family home!!
The whole veterans united staff I had a pleasure of working with made my first time home buying process seamless. I would recommend them to anyone! I could not have done it without them!
Thank you all so much. You’re amazing
I appreciate Liz and lily for being very informative, always answering my questions and always being quick to respond!
This is my second mortgage with VU, they were just as great the first time around and the second time. They helped me buy my first home quickly, and sell it quickly as well. This second go around went just as smoothly as the first, they have great team members all around to make the process as simple and informative as you could wish for.
