Daniel and his crew are great
I've used them twice. So happy and very grateful
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Honestly VU was one of the most positive experiences I’ve had with any form of sale based service.
From beginning to end the process was very simple, never had a problem talking with anyone at Veterans United. Questions were always answered quickly. I would without hesitation recommend Veterans United to anyone
Love how fast and easy the process was. Thank You!!!
Thanks to everyone! You all help me make my dream come true!
10/10 would recommend
I had a fantastic experience working with Veterans United during my home buying journey. Shane, Jake, and Jacque were rockstars. From start to finish, they were incredibly attentive, supportive, and easy to communicate with. Every step of the process was clearly explained, and they were always quick to answer my questions and provide updates. They made what could have been a stressful experience feel smooth and straightforward. I’m so grateful for their help and highly recommend them to any fellow veterans looking to buy a home!
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
I was confused by the updated documents I was to sign. Received almost 5 months after closing. Actually, I did not have to sign. Just view but the system never even let me view them.
Jordan Showalter didn’t just help me get a home — he helped me secure a future.”I’m a veteran, and like many others, I’ve had my fair share of red tape, missed calls, and half-explained paperwork when it comes to anything involving a big system. But Jordan? Jordan flipped the script entirely.From day one, he treated this process like it mattered — like he wasn’t just helping me close a loan, but helping me make a life-defining decision. He answered every question before I even had to ask. He caught issues before they became problems. He respected my time, my goals, and my service.There was never a moment I felt like I was being “sold” anything. Instead, I felt guided — intelligently, respectfully, and efficiently. Jordan made sure I understood every step of the VA loan process. He even helped me identify ways to save money and make smarter long-term decisions, which speaks volumes about his character.When my family moves into this house, I’ll be thinking of the people who made it happen — and Jordan is absolutely at the top of that list.If you’re working with Veterans United and you get Jordan Showalter — consider yourself in the best possible hands. This wasn’t just a loan. This was a mission. And he delivered.
Ready to see for yourself?
Experience first-hand why 336,781 homeowners give us a perfect score!
I am grateful for the team Veterans United set me up with. Jeremy, Meghan, Joshua, and Linda all went above and beyond to make this as smooth a process as they could. They kept me focused, well informed, upbeat, and on task. Without these folks guidance, this would have been a nightmare to navigate alone. Thank you to Veterans United for the opportunity to make the acquaintance of these fine folks, and for making this dream become a reality!
I did not like how once our offer was accepted we were passed onto another team member without a heads up after working with our loan officer for a few months. Also, I asked multiple times in the beginning what documents were required but days before closing we were needing more documents and stuff was being waited on until last minute like employment verification and I had to remind them a couple of times that we had already provided documents they were asking for. Overall it was pretty easy but organization skills definitely need improved.
Response from Veterans United
Hi Zachary,
Thanks for the honest feedback—and congrats on getting to the finish line with your home! I’m sorry we didn’t do a better job keeping you informed, especially during the transition between team members. After months of working closely with someone, I can see how frustrating it would be to suddenly be passed off without a heads up. That’s not how we want anyone to feel, especially during such an important milestone.
It also sounds like we created some unnecessary stress in the final days before closing. Last-minute document requests and repeat asks for things you've already provided? That’s not just frustrating—it makes the process feel disorganized, and I totally get why that left a sour taste.
If you’re open to sharing more, we’d love the chance to dig in and pass along your feedback to our team leaders. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, and always here to listen.
To Matt & the entire team that helped, thank you for all the hard work!
