I was a little reluctant to buy a home using a lender completely online. VA United Home Loans was great. Stayed by my side through the entire process. Maintained great communication at all times. Responded to all of my questions quickly and thoroughly.
I will definitely use them again when I buy a house.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
They were all really good and accommodating of the 14 hour time zone difference and working around that to help me buy my home while I was stationed overseas.
Extremely gratefull with all of there help my team made it very stress free to buy a house and gave alot of information along the way any questions I had they had answers very happy with this experience.
The sale was delayed by person not being in office the morning it was sent to her start working on it. Which was very frustrating. And emails didn't come across about the wellness check for 3 days. When there are storm in the areas I think a simple phone call would be better because lightning gets between the satellites and delays these things. I could explain all to you but I think to get the idea. It ended up hurting the seller more than it me. But it has hurt me a lot. Now I am in a rush on every thing. I cannot get down there until next week.
Very thankful that I went through the Veterans United team to get our loan. Very pleased with the outcome. Thank you, Jill, Mike, Neisha, Andrew, Shane, and Kendra!!
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Just as a whole yall helped me out so much. Made this home buying process so much easier than it coulda been thank yall.
Smooth process from start to finish! The portal made it easy to keep up with what was needed, where things were in the process, and highlighted any other available tools that may be needed. Overall 10/10! “Chef’s Kiss!” 🤌🏼🤌🏼🤌🏼
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
Everyone worked together seamlessly and had superior customer service, support, and communication!
Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.
Response from Veterans United
Hey Shawn,
I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.
I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.
