Searching for a new home took over a year. It took a local real estate agent to find one for us.
Relax a little on home refinancing. I shouldn’t have to get a well water test or pest test if I’m already living in the home. I understand these tests for a new home but not when I’m already living in it. If it had issues, I would know.
Very easy and fast to obtain a home loan with Veterans United Home Loan! Carma and her team did a wonderful job! Kudos to all.
The team that helped me was exceptional! I went from knowing absolutely nothing about purchasing a home to finding the perfect home and owning it.
This team of people made the entire process easy and it went very smoothly. Thank you to Zach Debord, Kyle Kroll, and Lani Kelly - the people I interacted with the most. And thank you to the people behind the scenes that helped. You guys are awesome! And a special thanks to my real estate agent Chris who helped me every step of the way as a first time homebuyer and his assistant Andrea for keeping me posted with important updates along the way. All of you deserve raises and extra bonuses!!
When comparing my experience with veterans united with my friends who have used other home loan companies, it’s insane how different the customer service is. They truly go above and beyond the norm!
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I had a Great Team working with & for Me, Buying a Home has been a new experience for me, that meant I was totally unexperienced, My Team took the time to answer all questions, & guide My Daugther & I - (My Business Partner) through the entire process.
Thank You Veterans United. I Definitely Recommend VETERANS UNITED to All Veterans.
Charles A. Johnson Jr. -(Philadelphia, Penn.)
You Care, & thats what makes the difference...
The agreement that was negotiated was not honored and the loan officer Greg Heins did not return my calls after the closing. the repairs that were negotiated was not honored, in essence over $8K was short at the closing and i was not informed that the first payment was due on October first.
The house address did not have a postal mailbox to get my mail.
I had to contact the main post office, because the local post office did not store my mail,
I had to request permission to install a mailbox and request my mail to be delivered there.
I had to pay out of my pocket to get the repair that was negated prior to the closing, i need to get the balance to cover that.
Response from Veterans United
Hey Nathaniel,
I’m really sorry to hear about the frustration you’ve experienced after closing. I can understand how stressful it must have been to face unexpected repairs, confusion about your first payment date, and even challenges just getting your mail set up. That’s a lot to handle after what should have been an exciting milestone, and I’m truly sorry it’s felt so difficult.
While the VA appraisal helps confirm the property’s value, it doesn’t always address the full condition of the home or repairs that may have been negotiated between buyer and seller. Still, we should have communicated more clearly about what to expect before and after closing, and I regret that you felt left without support once things wrapped up.
We’d really like to take a closer look at your situation and the repair agreement you mentioned to see if we can provide clarity. My Client Advocate team would be glad to connect with you directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
I was told by another company that I was unable to obtain a home loan. I put in a call to Veterans United and asked them to see if they could do anything for me, and less than 3 months later I was moving into my new home! Don't mess around with anyone else, come straight to the pros and get it done!
Sam and Alexis did. a great job
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Great service and professional staff.
I didn't think it was possible. Now I own a home. From beginning to end VU is there. Amazing!!!
An overall simple and streamlined process. Every item was easy to find and the to-do list was great with keeping me on track.
Literally wouldn’t have my dream home with out Chris G, Ben S, and Landon B. I owe them everything.
