Great service and professional staff.
Unfortunately the purpose of my refinance was to repair problems in my home. I had to make the repairs prior to closing and only was able to do so because my son loaned me money. I was told things then told something different several times. Communication could have been better.
Response from Veterans United
Hey Craig,
I'm really sorry to hear how difficult this refinance ended up being for you. I can only imagine how stressful it must’ve felt to need those home repairs done right away—and then be told they had to be completed before closing. Having to lean on your son to make that happen speaks volumes about the pressure you were under, and it’s not something we take lightly.
It sounds like the communication throughout the process was inconsistent at best, and that’s on us. You deserved clearer guidance and fewer surprises, especially when it came to something as important as your home and your finances.
If you’re open to it, our Client Advocate team would really appreciate the opportunity to learn more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Outstanding!
Appreciate all the help and opportunity.
I had no idea what the process was, I had fears, uncertainties and doubts but Veterans United made the whole process seamless and enjoyable. You don’t just get a home, you get a family to assist you and lifelong home buying education. Thank you for all you do!
Halfway through my refinance process, Schandler had to take over for the previous loan officer. I was concerned that I would have to repeat a bunch of stuff to get him spun up but that was not the case at all. It felt like he was there the whole time. literally could not have been a smoother process. Very impressed with the communication between the loan officers and their communication with me. Very pleased 😁 thank you Schandler!
I thank the entire team for keeping me informed during the entire process. Thank you
I am very grateful for VU. They know how to take care of Veterans and help them save money with their time and their investment. I will continue to use VU for all my home loan needs.
Dustin and his team were great! They made the entire process so easy! Thank you!
Beautiful communication and guidance throughout the complete process.
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The process is expediated well with a checklist and ease of communication.
I really appreciated how quickly the process progressed and Jordan made himself available even after the loan was approved
Thanks to Kevin and his team for their professionalism and expertise
