Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Worst home buying experience we've ever had.
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
Brett was amazing! He was very personable and professional. He answered all our questions and addressed our concerns in a timely manner and always made sure we were satisfied with the answers before getting off the phone. Doing a virtual move is difficult on everyone, but he had patience with us and recognized the stress we were going through, and kept us informed every step of the way, I would recommend Brett and his team to anyone that is looking to buy a home! Thanks Brett! I would also like to thank Dennis. They make a good team!
Jess was great through the whole process since the first time I ever bought a home and she was there for me every step of the way it was one of the best experiences I’ve ever had with a purchase of anything car appliance and this is the biggest purchase of my life so yes, Jess was great
Everybody involved was very accomodating especially since this was my first home purchase. Made it seem very seamless but im willing to bet they were hustlin and bustlin to get me in this house so fast.
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Audrey McFadden is difficult to work with. She muddies the process. Many of her communications were unclear
My team at Veterans United did a wonderful job with the homebuying process. Communication was completely transparent throughout the entire process and documented as an additional task. My family and I would recommend Veterans United to any Veteran looking to secure a home purchase.
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Answered all of my questions in a timely manner.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
First time homebuyers de buying experience with Amy and the whole team at veterans United was absolutely amazing. They walked us step-by-step through the entire process. Let us know every update along the way and we’re able to give us so much foresight into the closing process that we were able to negotiate everything hasslefree.
David and the team were fantastic. They were with me every step of the purchase of our home and did everything the could for a smooth, painless purchasing experience. I would use any one else that VI to buy a home. Thank you all.
Will’s assistance was ever present and priceless throughout the process.
