Very kind in all interactions. Made sure we understood documents and next steps. Helped us know what to expect next.
My whole team was great. Maggie, Shayna, Chase, Jaden were there if I needed assistance with anything and any questions I had, I could call or text. I like that we can text.
Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
The app is also a great help easy to navigate, sign and send documents when I'm not on my work computer.
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Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
Thank you to Ryan and his entire team! I had a phenomenal experience for my second home purchase with Veterans United Home Loans which is why I am a return customer. Thank you everyone!
Levi Jared and Neil were extremely helpful in all aspects of the process. If I had a question everyone of the helped out. Deb Almond on the other hand made the process way more stressful than it should have been.
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Everything was great. At times the paperwork requests were numerous, but we survived and got it all in on time.
Veterans United was amazing. We had not one issue from start to finish.
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Cannot say enough about how well Kelly and her team made my home purchase so easy. From day one Kelly listened to our questions and never felt like we were "just another number". It was like talking to family. Home buying can be stressful. She always was there to answer our questions. Outstanding customer service Kelly! We are so glad we went with Veterans United opposed to other lenders I have used in the past. (NFCU)
THANKS AGAIN! I would highly recommend.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Ben and Ashley were great. 10/10 loan team!
Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
