The entire team and experience with Veterans United has been an absolute pleasure. From the initiation of the purchase, throughout the process, keeping us informed and up to date, as well as through the closing. We greatly appreciated the communication, the guidance, follow up, and the personal touch calling to congratulate us once the closing was complete. The house warming gift was a pleasant and unexpected surprise, walking into our new home. We would highly recommend each and every member of the team, and are so appreciative. We look forward to working with them again in the future. Thank you for your excellence.
I would absolutely recommend VU! They made me feel comfortable throughout the process and responded very quickly to any questions, comments or concerns!! This whole team including Blair is awesome!!!
Jeff was
Absolutely amazing. He was patient, informative prompt and honest!
Great rates. Excellent, experienced people, who know VA loans and how the system works. Everyone on the team kept me informed.
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
I’m truly grateful to Matt for helping me finance my new home. His hard work and guidance made a big difference throughout the loan process. This home represents an important new chapter in my life, and I appreciate the part he played in making it possible. I highly recommend Matt to anyone looking for a loan officer who cares about the people he helps!
Excellent service. Everyone went out of there way to answer questions!!
The person that took over my loan was horrible. She made multiple mistakes and always blamed it on someone else . Wouldn’t talked to me and always text.
Great experience
Ben was outstanding! Smoothest home loan process I have ever done!
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Matt Hina was excellent- skilled and personable. Not so fond of Blair Roberts expectations and pettiness.The documentation was ridiculous. I had zero debt, $300,000 cash, $10,000+ monthly income, net worth $1 million + for a $572k house with a credit score of 785. The documentation should have taken an hour. Not weeks and weeks and ultimately me capitulating in the middle of my mother in-laws funeral to link accounts.I completed a Veterans United checklist form which just restated what I already documented- closing attorney and insurance company. Not necessary. I typed it on the computer, printed it, signed it, scanned it and uploaded it. Some silly person said I needed to redo it and hand write all. That’s when I lost faith in the judgement and decision making of the collective team.
Response from Veterans United
Hi Mark,
Thank you for sharing this feedback, and I'm glad to hear you had such a positive experience with Matt. At the same time, I'm sorry the documentation process left you feeling frustrated and questioning the team's judgment.
I can understand how repeated or unclear requests for documentation would make an already detailed process more difficult. Having to deal with an additional request during such a difficult personal time only added to that frustration, and I'm sorry that was part of your experience.
I'd appreciate the opportunity to review what happened and better understand where the process and communication fell short. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Very kind in all interactions. Made sure we understood documents and next steps. Helped us know what to expect next.
My whole team was great. Maggie, Shayna, Chase, Jaden were there if I needed assistance with anything and any questions I had, I could call or text. I like that we can text.
Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.
The app is also a great help easy to navigate, sign and send documents when I'm not on my work computer.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
