Fast, efficient, and true to service. I am emphatically happy with Veterans United!
Despite the tons of other positive reviews I had a bad experience. The Loan team was unresponsive, ordered our appraisal late (our realtor had to call back again to get them to order it again I believe four days later) which pushed our closing date. On top of that we were misled multiple times with their ability to get to clear to close and then actual closing—the loan team had me jumping from the next day to the next expecting to close all while trying to plan a move and trying to get time off at work. There were hidden fees in my final disclosure for seemingly no reason and response time averaged about 7 hours which I think is crazy when you’re supposedly within 24 hours of closing. My realtor was the only one who was responsive and answered questions and he was awesome but... I definitely can’t recommend veterans United to a friend.
Response from Veterans United
Hello Matthew, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Great people. Don't hesitate if you have any questions.
An overall excellent experience.
I would highly recommend Veterans United to my fellow Veterans over other mortgage companies. Due to the simple facts that not only they understand Veterans, but they are willing to work with our sometime complex issues. This was my second home loan with Veterans United and if I were to ever purchase another home, I would not hesitate coming back.
First time home buyer and Wow Katie Rose and her team did an exceptional job.Thank you so much.
Andy and Holly were great to work with. They were quick to respond to any questions we had and made the process as simple as possible.
The underwriter was very slow. I had an issue that they didn't review all documents I provided to them and them dragging out the child support for part of the income.Also had an issue that the Appraisal not completed tat provided.If I would have closed on or before the date i requested the rating would be higher having to wait an additional 6 days was not a good start with the company, hopefully the servicing part of the company is better
My experience with Stefanie was amazing. It was not only our first home but our first home with both my wife and I in seperate states and neither of those states were South Dakota were we bought our home. I would recommend this company and my loan team to anyone that asks me about how I handled my mortgage. If the time comes and I need to buy another house I will definitely be coming back to Veterans United.
Mr. Magsamen and Yount were on point. It was an absolute wonderful home buying experience.
The process went very well. Much easier when you can E-Sign documents. Staff was very attentive to any questions I had.