My loan team did a wonderful job handling my new home purchase. They kept me informed all the way thru the process. i was always informed of needed documents and
anything needed for the title company. it was a pleasure working with the entire team. you guys are great to work with.
Thank you to the entire team at Veterans United for making this new dream a reality!
My team really went the extra mile when the seller wasn't very forthcoming about information on my new home. They even went as far to call the owner of the company about construction issues ensuring the house passed inspection so we could close the next day. The entire process was first rate. Highly recommended.
Veterans United were phenomenal. They walked us through each step and ensured everything was taking care of to our liking. I would 100% use them again.
Made the process super easy and I can tell everyone wanted what was best for me.
Veterans home united made the home buying process very easy & plesant! Would highly recommend
Kendall Haun’s team at Veterans United made it easy for me to get our house in Tennessee. We love it. The process was pretty easy as the team had everything listed for us to do to get approved. Thank you Kendall for your help with the purchase of our new home.
Me and Wife we’re excited about this new house
Heather, Scott, Ally and the rest of the team are the best! They made the loan process easier than I could ever imagined. My daughter recommended Heather to me and it was the best thing she could have done for me. They make you feel like family. That’s so important to me.
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What an outstanding team. House buying does NOT have to be stressful. Derek and his team are the best and made the whole process easy.
yes I would recommend VU and I did to my daughter.
Benjamin, Michael, and William and everyone behind the scenes has been fantastic! We worked with another VA loan company prior to switching and it was one headache after another. When we called Veterans from the first call to the closing everything was so smooth and effortless. Highly Recommend!!!! Thank you for making our forever home such an easy
transaction.
Mike and his team took the time to always respond quickly to any questions we had and was always willing to give us advice that could help us throughout the home loan process.
Overall, I think there was a disconnect between my loan team and our realtor/us. We would disclose stuff months in advance and then the day before close they were scrambling to get something that was already disclosed. It was stressful at times. But overall I would still recommend Veterans United to any Vet looking to get a home.
Response from Veterans United
Hi Jacob,
Thanks so much for your honest feedback—and for still recommending us despite the stress you went through. I’m really sorry that information you disclosed early on wasn’t handled properly. When things pop up last-minute that should’ve been taken care of weeks before, it creates unnecessary pressure for everyone—especially you. That’s not the experience we want anyone to have.
I know how important it is for the loan team and your realtor to be in sync, and I hate that it felt disjointed during such a critical part of the process. Your feedback helps us understand where we need to do better, and I appreciate you taking the time to share it.
If you’d be open to chatting more about your experience, the client advocate team would love the chance to learn from it and pass your insights along to the right folks here. You can reach them at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
The experience and expertise really shined through working with Veterans United Home Loans. The team I had was excellent.
