So quick and communication during the whole time was top notch.
Super professional and always available to give guidance and assistance. If you cant reach your party and leave a message they will call you back guaranteed
I wish I would have came to VU first.. ill never go anywhere else. Highly recommended to any vet out there..we were taken care of and represented proudly.
Danny, Alyssa, and the entire Veterans United team were very responsive and professional throughout our home buying process. I highly recommend their team!
The entire staff is amazing my entire process was seemless and stress free
This process was smooth and quick. Jordan, Mirza and Nicky were always available and so helpful. Highly recommend.
My experience was deeply troubling, especially because it occurred during a significant, emotionally important decision to purchase a home intended to benefit my family and grandchildren. A professionally conducted closing process should foster informed decision-making, transparency, and respect, not create feelings of intimidation or coercion.
The overall experience was unique, to say the least. While I ultimately selected "Yes" when asked whether I would recommend the organization, I believe it is important to document a serious concern regarding my closing experience.
Specifically, a staff member identified as Amy, who was responsible for coordinating the notary process, conducted herself in a manner that I found unnecessarily aggressive, confrontational, and intimidating. Her demeanor was so troubling that it nearly jeopardized the successful completion of the transaction. Throughout the process, I perceived her communications and conduct as excessively forceful and, at times, threatening in nature. Her behavior also appeared to create discomfort for the notary who was present and attempting to perform his professional responsibilities. He ultimately threatened not to participate in the closing process.As an older adult making a significant, lifelong financial and personal commitment on behalf of my family and future generations, I found this experience particularly distressing. The purchase of a home is among the most consequential decisions an individual can make, and such decisions should be made in an environment that supports thoughtful consideration rather than one that creates feelings of pressure or intimidation. Regrettably, Amy's conduct left me feeling coerced and pressured during a process that should have been handled with professionalism, patience, and respect.
At present, I am in the process of moving into the home and intend to retain ownership of the property. However, once I have completed my relocation and become established in the residence, I plan to file a formal complaint regarding the circumstances surrounding the closing process. I believe the matter warrants review to ensure future clients are treated with the dignity and professionalism they deserve in any property transaction, as this type of activity is against the law toward those who are elderly.
Should any representative of the organization wish to discuss these concerns further, I welcome the opportunity to provide additional details to correct the situation. Please contact me at your convenience.Sincerely,
Gloria M. Allen-Mercer
Response from Veterans United
Hi Gloria,
I'm sorry to hear that your closing experience was so upsetting, especially during such an important milestone for you and your family. I understand how troubling it must have been to feel pressured or uncomfortable during a process where you should feel informed and supported. While the individual you mentioned works with the settlement agency rather than Veterans United, I recognize that this interaction was still part of your overall homebuying experience. I appreciate you bringing these concerns to my attention and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
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Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
The team I worked with kept in constant contact advising me on what was to come in each step of the purchasing process. They advised me of what I needed to do and what they would do. This made things so smooth for me.
Emmy, Delaney, Hannah, Jared, Amy, & Kayla were absolutely amazing. This is the second home I purchase in three years from Emmy and this has been the best house buying experience ever! Emmy and her team are on point, supportive, professional, and caring. As an Air Force veteran it makes me proud to have people like Emmy and her team making home ownership attainable for military veterans! Thank you!
Frank Acevedo Air Force Veteran
MSN-MBA RN
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Veterans United has been TOP NOTCH since the first day I started interacting with Jimmy. In the end, Bailey stepped in and others that made this entire transition go very smoothly.
I cannot stress enough how incredible my experience with Veterans United was. Customer service perfection. Everyone on my assigned team was extremely friendly. They literally sent me a care package with some really nice stuff. There are so many more benefits I haven't mentioned.
I will never buy another house without VU and will recommend VU to every veteran I know.
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
I had a unique situation that required me to complete a refi on my home. I reached out to multiple lenders all but Veteran’s United told me what I was tryin to do was not possible. Well Vet United completely understood what I was trying to do with my home and made it happen. I would definitely recommend Veteran's United to anyone looking for a home loan or refinance.
Would have liked a little more clarity on locking in rates.
