Everyone was very helpful and kept me on track for my May 20th closing.
Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
They were quick with response time, helped with everything possible, and handled every situation perfectly.The whole team was hands down great!
Our experience with Veterans United was amazing. We have bought several homes with our VA loan and they are the best at what they do!! Ryan Kilwaske and his team were with us every step of the way. Every member of the team were helping and answered all our questions. They were very knowledgeable with the VA loan process. They even helped us with information to make our move from Mississippi to Texas easier. We highly recommend Veteran United. So call Ryan and get started!!
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
This company one above and beyond. They made everything so easy in smooth. It is a wonderful experience.I would highly recommend to anybody!
Brice and Cole are one heck of a team. Exceeded expectations.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
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This team was awesome once again. A little hiccup during but everything is great now. Thank again for a second time Derek and his team
Where to start... First of all, Melissa and all her team did an outstanding job in helping us get our new home in San Antonio! Thanks to all... Oh, wait a minute now that we live in Texas now we should say "Thanks Y'all!!"
Veterans United was extremely helpful throughout the whole process, helping from beginning to end they were right there! First home I bought and I absolutely love it! The process was seem less with veterans United assisting me in the process! Thank you Veterans United!
Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲
Eric did a great job coordinating the entire effort from the start. Once it was passed to the underwriting/load coordination team the wheels fell off.There was a lack of clear communication. Information was provided and uploaded multiple times via email and their internal document system. Emails were clearly and obviously missed by the loan coordination team.I had to take the reins several times because there was a lack of clear communication and explanation on several issues. Several issues were fixed in the 11th hour due to a lack of communication and a lack of processing emailed/uploaded items that had been requested.Fortunately everything worked out in the end. The entire experience was, however, FAR more stressful than it had any reasonable expectation to be. We literally were worried we would lose the house and the contract 2 days before closing, and nobody from the loan coordination team had even responded to our queries on status updates 5 days before close.It very much seemed like the VU team was so heavily reliant on people taking their sweet time to choose a house that they just had no idea what to do in order to actually close in 30 days, despite my asking over and over.Happy we got the house, but VU should focus FAR less on technology integration and instead focus on understanding methods of solving problems, paying attention to direct emails with requested documents, and actually communicating with customers.
Knowledgeable excellent communication A+.
Defenitly recommended!
Being able to see where I was in the home buying process was really nice. The to-do’s really helped me make sure I got everything my loan team needed to move along without any delays.
As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!
Veterans United Home Loans – A Truly Exceptional ExperienceVeterans United Home Loans delivered one of the smoothest, most professional lending experiences I’ve ever had. From day one, their team demonstrated a level of care, clarity, and commitment that set them apart. Every step of the process — pre‑approval, documentation, underwriting, and closing — was handled with precision and genuine respect for my time.What impressed me most was their communication. I never had to guess where things stood. The team was proactive, transparent, and always ready with clear explanations that made the entire journey stress‑free. They treated me like a priority, not a transaction.Veterans United also understands the unique needs of veterans and service‑connected families. Their expertise shows in how they guide you through the VA loan process, anticipate challenges, and remove obstacles before they ever become issues.If you want a lender that combines professionalism with heart — one that delivers speed, accuracy, and true customer care — Veterans United Home Loans is the gold standard. I couldn’t recommend them more strongly.
