Our experience with Veterans United was exceptional from start to finish. David Christensen, Rhiannon, and the entire loan team were professional, knowledgeable, and always available to answer our questions throughout the home buying process.As first-time homebuyers using a VA loan, we weren’t sure what to expect, but they made every step easy to understand and kept us informed the entire way. Even when we had our first contract fall through, they stayed with us, supported us, and helped us move forward until we found the right home.Thanks to their hard work, we were able to close on our first home, and we couldn’t be more grateful. If you’re a veteran looking to buy a home, I highly recommend Veterans United and this amazing team. They truly care about the people they serve and go above and beyond to make the dream of homeownership a reality.Thank you again, David, Rhiannon, and everyone at Veterans United, for helping us achieve such an important milestone!
From start to finish, the entire mortgage process was smooth and professional. The team kept me informed every step of the way, answered all of my questions quickly, and made buying my home much less stressful. Their communication, knowledge, and dedication gave me confidence throughout the process. I truly appreciate all of their hard work and would highly recommend them to anyone looking for a mortgage. Thank you for helping make my dream of homeownership a reality!
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Yes, I would recommend, especially Jen Heishman
Ready to see for yourself?
Experience first-hand why 373,580 homeowners give us a perfect score!
Everyone I worked with was exceptional. As a first time home buyer, the process can seem very daunting. The Veterans United team made sure to answer any questions, helped to keep me aware of the upcoming steps, and always did so with a friendly, knowledgable approach.
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
Easy-to-use, constant communication to stay on top of things.
Great to work with. They go out of the way to explain the process every step of the way. Always there to answer our questions. Very professional.
This was our fourth time using Veteran's United for our home buying and it was more than challenging to say the least. Between the document's required for underwriting, which seemed as if we were providing duplicates, or more than enough justification for my spouse's employment history, this was not an easy process. Addtionally with me retiring, when they sent the documents over to review, we identified the 26-8937 which would be sent to the VA to validate my BDD claim (which was marked as if I did not submit a claim when I told them I did and it was on 10 April 2026), when speaking with our Loan Officer, she stated, "I have done this for 20 years and never heard of it." Even though an example of the form was in the 103 page document that was sent to us from them. I found it to be completely ridiculous when they asked what page it was on because of the size of the document but yet the expectation was on us to review something that was provided from Veteran's United that apparently they had zero experience in. The form was submitted, but apparently did not receive the required information so the VA funding fee was still applied. Your title is Veteran's United, but I feel as if you mislead veterans. If this is not the last time we purchase a home, we will absolutely not use Veteran's United again.
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience. As a returning customer who has trusted us with four home purchases, I can understand how disappointing it must have been to encounter so many challenges during this process.
I'm sorry to hear that the underwriting requirements felt repetitive and that concerns surrounding your spouse's employment history added to the frustration. I also understand why the confusion regarding your retirement, disability claim documentation, and the VA funding fee would leave you feeling let down. Buying a home is already a significant milestone, and it's especially frustrating when you feel like you're having to navigate issues that should have been better understood and communicated.
I appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience for future borrowers. I'd like the opportunity to learn more about what happened and review your concerns in greater detail with our team.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Once again the Veterans United team came through. had a couple of communication challenges; however we got our joint heads together and figured out what was the best way to proceed. Great team to work with and kept us on top of each item , and answered any questions we had to make the total process easy and understandable. Thanks again. We are excited to be in our new home.
Everybody involved went above and beyond to create the best possible first home buying experience. Their commitment to service really shined during the end of the process when negotiations with the seller became rocky. I would definitely recommend any veterans looking to buy a home to use VeteransUnited.
Veterans United was extremely helpful throughout the whole process, helping from beginning to end they were right there! First home I bought and I absolutely love it! The process was seem less with veterans United assisting me in the process! Thank you Veterans United!
The team was amazing! Everyone was responsive and I really felt taken care of.
The frequency of communication and answering all of my questions was truly OUTSTANDING
Aaron Esterle and his team are awesome
