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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,508 reviews
704 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Navy
Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,508 Air Force service member reviews from Virginia

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5 out of 5 Stars
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars

The team was amazing. They were friendly while maintaining professionalism. My husband and I are first time home owners and they explained things in detail, always available when I had questions, patient, and understanding. Any issue we had, they worked with us.

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars

Amazing support. The team was always prompt and ready to answer all of my questions. They make the home buying process seamless.

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars

Megan Martin was great to work with and always promptly responded to all of our queries and concerns through email, phone calls and text messages! Overall we had a stress-free experience!

headshot image of Megan Martin

Loan Officer: Megan Martin

NMLS# 2741062

5 out of 5 Stars
Photo submission from Timothy D.

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Kellen Nowack

Loan Officer: Kellen Nowack

NMLS# 2426251

4 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

Austin Butler was awesome and very patient!
Tayla Breeden always went above and beyond to make a smooth process! Tayla I really appreciate all your hard work, you are fantastic!
Deb Kelly was focused on getting us exactly what we wanted on a home purchase. They are all shining examples of customer service at its best! It is the dream team of experts, thank you all !!!

headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

4.5 out of 5 Stars
headshot image of Mike Quinn

Loan Officer: Mike Quinn

NMLS# 2736922

5 out of 5 Stars
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

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5 out of 5 Stars

Ali and her team were amazing with clear communication and answered all questions

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Photo submission from Rhianna H.

I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars

During the entire process which, by the way was quite easy, we had numerous contacts with the team to ensure we were informed and up to speed with the process. Finest loan process I’ve experienced in 50+ years!

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars

Aimee was amazing. I reached out months ago and then chose the builders preferred lender to take advantage of some credits. They did done shady shit and I fired them. From Aimee’s initial contact she was warm, welcoming, and honest. It brought me back.

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

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Experience first-hand why 366,923 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars

The loan officer and team were great! Was able to move things along very quickly and was there for us every step of the way!

headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars

Every step I the process went smoothly and we had excellent support from every member of the team helping us.
Made this an easy buying, financing and closing process.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Photo submission from Reginald F.

We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars

Shane Lowe and Kari Frank were amazing to work with. They helped with the unique technology Veterans United utilizes in the refinance process. I would recommend Veterans United to anyone looking to buy a home.

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars

Everything went super smoothly. They were always available to answer any questions I had and the customer service team is a 10/10. They really do care about what they do.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

5 out of 5 Stars

It was my first home so I am not sure what the process is suppose to be but I will say my experience was great. It was fast, they communicated effectively and answered any questions I had. What could have been a highly stressful situation was just the opposite.

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

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