Kayla Prewitt was outstanding and so was Mitch. I recommend your company to friends and family
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Found out today that my Home insurance policy has not been paid. Not happy about that!! What happened after my refi??
Response from Veterans United
Hi Bill,
I understand why finding out your homeowners insurance hadn’t been paid after your refinance was frustrating, especially when it resulted in an unexpected out-of-pocket expense. I’m sorry for the frustration and confusion this caused.
I’m glad the payment situation has since been addressed, and I understand a member of our team is also connecting with you directly to help clear up the remaining questions. If there’s anything you’d still like my Client Advocate team to review, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy and the team was absolutely amazing. Extremely fast on replies for questions or concerns. I can't recommend him enough. Very personal experience. Great job guys!
Veterans United is a fantastic organization. They helped us everu step of the way to our new home. Their online services and website are easy to use.
The entire experience was flawless and perfect! I am very thankful for these amazing ladies and the service I received as a veteran. Thank you
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Great team, great service! Made the process as easy as it could be.
Veterans United are fantastic! Easy to work and communicate with. Professional and patient.
Jon and Kyle were excellent. They stayed in communication without being overbearing, were quick to respond to questions and requests, and made sure I was tracking all the things I needed to ensure an easy closing.
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We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
