Fantastic service throughout the entire 21 day process…. You read correct 21 DAYS! Very informative and there for you as a team collectively. GREAT EXPERIENCE ALL TOGETHER!!
Billy, Holli and DK have went above and beyond to make sure that I was taken care of and the my loan process was completed and successful.
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
Veterans United has taken great care of me through the years. Kelsey is great.
This last time was not at all a Streamline.Refinance. it took six or seven weeks instead of the usual two or three with no explanation. We kept having to esign documents that had inaccurate numbers for absolutely no reason. This type of transaction should not have cost me over $11K. I was very disappointed this time but will give them another chance in the future because of the past treatment, and they also have taken great care of my daughter, who is in the coast.Guard. Definitely recommend.
Response from Veterans United
Hey Michael,
I really appreciate you sharing your experience and for trusting us over the years. I’m so glad to hear that Kelsey has taken great care of you and your family, but I’m sorry that this most recent refinance didn’t meet the expectations set by your past experiences. I can understand how disappointing it must have been to see inaccurate documents and unexpected costs along the way.
We want every refinance to be as smooth and transparent as possible, and your feedback helps us see where we can do better to make sure that happens. I’m grateful that you’re willing to give us another chance, and we’d really like to review what happened here to provide some clarity. My Client Advocate team would be glad to connect with you at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Absolutely best people to ever work with. They've gotten my original hone loan and now a refinance. I couldn't have given any recommendations to become better than they already are.
Don and his team made the process very easy and smooth. Very responsive and helpful through everything
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
I've worked with Mr Perry and his team twice now and I wouldn't hesitate go with him again. Great communication throughout the process.
Bobby and the team were outstanding from start to finish! They were a message or phone call away for any questions or concerns I had along the way. The whole team was kind and considerate and went above and beyond to meet my needs. I could not be more pleased with my experience! I used Veterans United to buy my first home and again for this refinance and I have no regrets for either. Thank you Bobby and the rest of the team for helping me get here!
As a first time home buyer, this process can be scary and unsettling to say the least. I can say without a doubt I did not experience any concerns after I contacted Veterans United. The process was streamlined, all the requirements were laid out and detailed, my support team was constantly in contact with me, and I never felt as though I was being mislead. I can't say enough about how grateful I am that I made the decision to contact Veterans United!
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Thank you Veterans United team for being there till the end and even after!
Chris Solomon is the man hands down. This is my second time purchasing a house though Chris both times the best experience i would definitely recommend Veterans United and definitely Chris Solomon
Shawnee and her team was excellent!! They kept me updated on the progress of the loan. The to do list was great tool to make sure you were informed what was needed first the loan.
