This was my 2nd home purchase using Veterans United, and both have been very smooth and easy. Keith was awesome. Professional, and at times I felt like he was superhuman. Especially on guidance and responsiveness. He knows his stuff. Thanks again.
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
First you need to make sure the client has access and knowledge of using a computer or cell phone to access the portal. Not everyone using the internet. Second you also need to make sure you have the correct telephone number and email address the the veteran. Because this was not verified the veteran’s rate was not locked in and he ended up having to pay the higher interest rate. Third not everyone trust the internet and they are not willing to give you access to their banking information. Fourth, if the veteran gets to the closing table and they did not e-sign the documents make sure all closing documents can be sent to the closing office so they get signed. This happened at the closing and the portal was down and funds could not be released until these papers got signed and it delayed the closing for 3 hours because your people said they couldn’t send the documents to the closer. This is not acceptable and was not fair to the buyer or the seller. So no I would not recommend veterans United to a friend.
Response from Veterans United
Hi Brain,
I'm sorry to hear about the challenges you experienced throughout the loan process, especially with communication and the unexpected delays at closing. I understand how frustrating it must have been to navigate these issues when you were simply trying to help ensure everything went smoothly.
You bring up important concerns about making sure borrowers are comfortable with the technology being used, have accurate contact information on file, and understand what is needed throughout the process. I also recognize how upsetting it would be to encounter difficulties with documents at the closing table, particularly when both the buyer and seller are waiting for things to move forward. I'm sorry this experience left you feeling that you couldn't recommend Veterans United.
I'd appreciate the opportunity to look into these concerns further and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience in more detail.
Sincerely,
Claire S., Client Relations Manager
What a fantastic job by all. I can’t thank you enough for helping me make my dream come true! Jamie, Chad and Chasity were awesome.
Bobby Moss is an outstanding loan coordinator. He is extremely helpful, understanding, and responsive.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
They really kept in consideration that I was a first-time military homebuyer.
I had some issues with another lender, Justin took over and had my mortgage closed in just over a week. Made it simple and helped me out.
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The support was amazing and they made the process extremely simple and smooth.
Thank you so much for your determination to make my dream come true !
Felicia and Erica were great! Both were very responsive and made the entire process headache free.
