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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,293

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,213
4
14,275
3
2,116
2
961
1
728

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Showing all 1,560 Army service member reviews from Alabama

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5 out of 5 Stars
Would Recommend

Thanks to veterans United I have found a home that I love .

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

They’re always there to answer any questions u may have an they’re very courteous, they explain everything to u an I love tht when I was having problems downloading documents they offer to send them to my email address. When u call them the call u right back, even texting an emailing. I would definitely recommend veterans home for anyone trying to get home loan their some of the most amazing people to work with.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

4 out of 5 Stars
Would Recommend

Loan Officer: Chris Solomon

NMLS# 796629

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

5 out of 5 Stars
Would Recommend
Photo submission from Magen R.

I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

2.5 out of 5 Stars

As people who have constantly worked with VA loans consistently, there seemed to be a lot of information that they did not know. I provided more than enough information to them in a timely manner, but I did not receive the same in return. There are enough stressors, when buying a home and this should not have been one of them. Again, my closing was a complete nightmare. The numbers were all wrong and because the realtor had to explain information to the company, there was a great delay. Also, some of the information that was requested was redundant. For example, when paperwork is completed through finance there is no way of giving an exact time when allotments start. Another example, when I paid for the appraisal and submitted the documents and sent it through email, on closing they were about to charge me for it. They also charged me too much money for taxes, although the taxes had been paid by the buyers. There was a lot of information that your people should have known, but didn't. At the end, I was very disappointed.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Greatest experience ever

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

This has been one of the easiest home buying experience I have made this is our third home and the second using my VA loan

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

We had a great experience. Cindy was fantastic!

Loan Officer: Cindy Woodham

NMLS# 193414

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

Highly recommmed Veterans United to anyone going through VHA.

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

3.5 out of 5 Stars

It was a good experience until the last two weeks before closing. We almost didnt close on time because of Veterans United changing our closing date and not checking with us to see of that would work for everyone. We almost didnt get to close because of miscommunication. We had to wait over an hour at closing because everything was sent in so late.

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend
Photo submission from Michael W.

I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Veterans United home loans has very knowledgeable staff who walked us through every step of the home buying experience. They are quick to answer all questions, which helps move the process along quickly and effortlessly.

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

This was the first time buying a home with Veterans United and I would recommend them to anyone. Chris Solomon was so professional and on task that the Realtor stated at our closing "that she will start sending military clients to him from now on. Even when the VA recommended appraiser took almost 30 days to return the appraisal, Chris told us not to worry and made countless calls to shake the right tree to get the ball rolling again. Chris is my new hero and its people like him that get people talking and more customers through the door. Again Thank You Chris for an amazing experience and a job well done

Loan Officer: Chris Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

3.5 out of 5 Stars
Would Recommend

Definitely a great experience and even got money back at closing!

Loan Officer: Jody Overacre

NMLS# 388815

4 out of 5 Stars
Would Recommend

Loan Officer: Brooks Rapp

NMLS# 1660966

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Stephen made my first home buying process stress free. Any questions I had he answered immediately and his knowledge helped me remain at ease from the moment I began searching for a home until I closed on my home.

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend
Joe Jones

Veterans United did an awesome job from start to finish. They are professional, polite, courteous and thorough. They will take great care of you. Todd made it an easy and seamless process. He also advised me on things I did not know. Truly exceptional. Thank You!

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

3.5 out of 5 Stars
Would Recommend

Loan Officer: Debbie Rau

NMLS# 308629

5 out of 5 Stars
Would Recommend

Awesome people to work with. Chris Solomon was our Loan specialist and we could not have asked for any better help. Guaranteed satisfaction and great help with any questions along the way. It was an enjoyable experience.

Loan Officer: Chris Solomon

NMLS# 796629

0.5 out of 5 Stars

My personal opinion, I will never make any loan with Veterans United. My experience was not good and can not recommend this service to any one.
Thanks

Response from Veterans United

Eddie, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. We are committed to holding ourselves accountable for excellent customer service, exploring ways for continued improvement, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

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See all 129,293 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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