Veterans United is a very good Company they were very helpful and attentive to details I would highly recommend them to future clients Nate Bitner was my Loan Representative he was very quick to call you back and answer any questions or concerns I was pleased with their service at Veterans United
Charles and his team were Outstanding!! From start to finish they kept me informed and made this much less stressful. A Mighty Thanks to All!!!!!
Its always been great working with Jon McCarty and with Kyle Black.We
tWe realize there was many others involved in securing our mortgage, and our thanks and gratitude goes to them as well. We will definitely recommend Veterans United to others looking to purchase a new home.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
They were amazing and made the whole experience hassle free.
Casey and the rest of my veterans united team did a wonderful job helping my wife and I close on the best house for our family. I would heavily recommend them to anyone.
Scott and his team were very kind and answered any and all questions (which there was a lot of them). What an honor to be able to work with them.
I felt completely hopeless before Connie ting with Veterans United. Their team made it possible for me and my family to feel hopeful about the process, and ultimately find and buy the home we have always wanted! Thank you all so much!
My loan officers Tim and Christie made this process easy and walked me through everything to ensure the purchase of our dream home
It was an amazing experience!! 2nd to none. I will definitely go through this program again.
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
Great clear communication and service.
Very professional and competent team. They made the process easy.. I really enjoyed working with Maggie and Melissa.
