Clayton, Adrienne, and Jeremy made our home buying a seamless experience and navigated the little external hiccups with Grace. On top of all that they took the time to make us feel special with a housewarming gift tailored to our family. It was already an easy choice to work with VU again, but your staff are who make it an experience we will remember!
The team took care everything, answered all our questions, and kept us in the loop during the entire process.
If I could give my team an 11 I would. They were absolutely incredible and made the entire home buying process such a breeze. I was never confused through the process and they all communicated efficiently.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Everything went as planned.
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Nicole was outstanding with helping us throughout the entire process. She went above and beyond for us. Jenny and Nacim helped us prepare, answer all of our questions and supported us. We thank the entire team that we worked with as it was a pleasure and a wonderful experience.
Thank you to my Veterans United loan team for all the help during the homebuying process.
The reason a gave a 10 is every single person did there job above and beyond Any reasonable expectation.
My reasoning is simple they are all great At Vetrans United.
I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.
Response from Veterans United
Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.
I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.
I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Thanks to the Veterans United team!
Helpful, responsive, and kind. From Jason, to Trenton, to Gracie…each person was exceptional. Thank you for assisting us!
Thank you so much for everything. The gift we received in the mail today was just over and above and much appreciated. 5 stars to the whole crew who helped me achieve this dream. It means the world to me.
