They made the process of buying our first home feel so easy and were available to answer all of our questions and help us through the whole process step by step!
Our 2nd loan with Veterans United. both transactions smooth and simple. Would highly recommend.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Did a fantastic job.. not just getting me thru the process but educating me as well!! Communication was outstanding as well as his ability to hand those inevitable situations that arise that nobody plans for…
Thank you for everything!!
My loan team did an amazing job with my first home purchase! They were very helpful and helped walk me through every step and concerns/ questions I had to make it a smooth home purchase. All the credit to my loan team!!!
Very good on communication
The team was great with communication and very response to every question I had. The process was smoother than I could have imagined. I wish I had known how easy it was sooner, I wouldn’t have waited so long to buy a home.
This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.
Response from Veterans United
Hi Mathew,
I’m sorry this process left you feeling unheard and frustrated. Buying a home already comes with a lot to manage, and repeated requests for information, unanswered messages, and last-minute concerns can make an already stressful process even harder. This isn’t the experience I want someone to walk away with.
I appreciate you taking the time to explain where communication fell short from your perspective. I’d like the opportunity to look more closely at your experience and better understand what happened throughout your loan process. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you to my Veterans United loan team for all the help during the homebuying process.
It was my loan officer who made the experience easy and fun
The team that I had was very thorough and ensured I had full understanding of every step along the way.
The team made this the most pleasant experience ever. From start to finish. We are so telling everyone about you!!
Absolute awesome help from the veterans united team. I work graveyard shift and they were still able to accommodate my schedule and answer my questions quickly!
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The Veterans United team was very helpful navigating through the new house built maze. We got through it and now I the have my forever house. Thanks Keith
I was provided great service/insight throughout my home buying experience... I couldn't ask for anything better. Totally pleased with the entire team.
I just want to give a shout out to my VU team. VU has been there 3 times now. They do what the say and they get it done! They really do care about us Veterans!You can't go wrong getting it done with Veterans United Home Loans!
Very professional always answered in a timely manner
Andrea, Kara, and the team worked tirelessly to make things as smooth as possible! I appreciate all their hard work and dedication to getting me into my new home!
Thanks to the Veterans United team!
Tom, Amanda and Sarah were my main poc's for this process, and I can not say enough about their efficiency, attention to detail and kindness they showed throughout the process. I was amazed how quickly the team was able to execute all the documents and all the while walking me through the process with on point explanations and what to expect at every turn. The dashboard and UI on the website was top notch and left nothing to the imagination. I made the right choice by choosing VU and would do it again.Also, the welcome gift of a movie night is so thoughtful. It is not expected, but I is such a classy move.Thank you for everything,
Chris
Everyone was easy to work with they made the loan process very easy. And the biggest thing they help me get my dream home thank you everyone thank you
