Very helpful to elderly ones
Everyone was very helpful in answering all of the questions we had as well as helping us get paperwork we needed that we were having trouble getting on our own.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
The communication from Veterans United was not acceptable. I and my Realator did not find out till the day prior to closing that the date had changed. This was after 3 days earlier emailed closing was on that date. I had to send in the same documents multiple times during the process. If I had not been so close to closing I would have gone with a different company. When I called and left messages I did not get calls back for several days. When I emailed in documents I asked to be contacted if it was received and was not contacted. The checklist online was not updated if I emailed in documents. I was asked for my credit card info after already providing it and the appraisal charged out of my account. I asked in early February if I needed to do my taxes and was told no. The day prior to closing I was told I had to do my taxes and get them in. This delayed closing 8 days from what I had been told. If my Realator and I had not called we would not have know the closing was delayed. I took vacation that week to do all the paperwork and move and was unable to do anything that week.
Highly recommendable to anyone best experience
The team at VU was awesome, expedient, direct and professional.
Great team we had. Straight to the point. Excellent customer service by Tony and Josh
We are extremely pleased with the entire team that worked with us.
My loan team was great got everything done and closed In less than a month.Thank you Taylor Barton
Everyone was so helpful and patient. They always responded to and answered my questions quickly. They were just as excited as I was about buying my first home!
Everything was smooth and easy. The team always responded to my questions in a timely manner. I am very pleased and would highly recommend Veterans to others.
