Very organized and accessible. Great staff. Moving today has become so much more difficult than it was a few decades ago and Veterans United made this arduous and sometimes frustrating process so much easier.
First class operation I was guided all the way through the process without a problem. Made it very easy. Thanks
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Very professional and kind. Always there for customer
Charles was amazing and I wouldn't be here, with you guys, without him.
Overall, my experience with Veterans United was very positive. The process felt structured, transparent, and supportive, which made a potentially stressful situation much easier to manage. Communication was clear throughout, and I felt like I always knew what was happening and what to expect next. As a Veteran, I appreciated how streamlined and respectful the process was. I would absolutely recommend Veterans United to other Veterans looking to buy a home.
Process was quick, communication was excellent. Customer service was friendly, looked to answer all questions accurately and in a timely manner. Excellent experience.
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GREAT SERVICE! Everyone was kind and professional. Thank you for a wonderful experience!
Of ALL the home buying experiences in multiple states, this was the very best it could be! All entities involved ( Veterans United, Reality Company & Title Closing) worked flawlessly together! GREAT EXPERIENCE!
Thank you to my Veterans United loan team for all the help during the homebuying process.
Candy was so instrumental in me buying my house. I would recommend 100%
Communication was fantastic at the beginning until about 2 weeks before signing. Not quite as fast of response that we had been having but was probably spoiled. LOVED the online To Do List and appreciated the check in texts or phone calls. With so many people to check in with there was always someone to get an answer from. I would definitely use them again and would recommend.
great company, the people do a fantastic job.
Underwriter was very concerned about funding this loan because of the borrowers debts. Sister of borrower tried to assist by helping to clear/pay off the debt. Turned out OK but only until there was a back-up loan on the table.Perhaps Veterans United comes together with there underwriting department to resolve challenging scenarios before they get out of hand, as in Brian’s situation.Thanks!
Response from Veterans United
Hi Brian,
I appreciate you sharing this feedback, and I’m sorry the process felt so tense at times. When things become complicated and you’re working hard to keep everything moving, it can feel overwhelming, and I understand why you wanted to see more clarity and coordination as you went through it.
If you’re open to it, I’d like the chance to talk more and make sure your experience is fully reviewed. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your thoughts. I’m here if you’d like to walk through anything in more detail.
Overall my experience was beyond exceptional. My home buying team was amazing all around. From my Realtor Dylan and his team, loan officer Aaron, loan coordinator Christy and Dez our concierge. Everything one did an amazing job. Our entire process from finding a home to getting our keys to our new home took a month. Thank you Veterans United and everyone on our team!!
Thanks to the Veterans United team!
He was right there taking every call. Answered with fast response. We closed in less than 2 weeks. I was very impressed with Chase.
I appreciate that they kept me abreast of any and all changes that happened. They were excellent in their respective positions thank you.
