We didn’t think we would qualify, but Veterans United, not only educated us on the process, but walked us through it and was able to completely answer any questions we had 24 hrs a day! I would absolutely recommend Veterans United home loans to anyone!
Everyone was very patient throughout the process. Lot of uncertainty in the selling of my home but they stood firm and got the job done. I was saved thousands of dollars through the teams dedication to excellent service. Thank you all very much.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Overall it worked out. We got the house and information about the loan itself was well disclosed. The acquisition process however was one frustrating delay after another. A lot of requests for papers and documentation and then when I would submit them there would be secondary and follow up requests or just new documents requested that weren't listed before. It would have helped if everything needed was just stated up front and follow up information was wave 2. Additionally, some of the information needed was just ridiculous. Like I need a signed form from my boss explaining the difference in pay from earnings to actual wages of a few hundred dollars a month but on the same earning statement it shows the thousands of dollars a month that goes unrecorded for not long enough commissions history. The fact that I had to provide documented proof that I was able to receive gift funds to cover closing costs AFTER the gift payment had already been sent to title. Having to get new documents with the same information because it wasn't the right format. We ended up closing 2 weeks later than expected and it really killed us on the timeline because we had to completely move out in 2 days instead of 16. This could have been accounted for on our end but I kept getting stringed along with one last thing, one more signature, or one more document to submit. That left me thinking we would close in a day or two for two weeks.
Response from Veterans United
Hi Jordan,
I really appreciate you sharing your honest feedback. I know how stressful it can be when the process stretches out longer than expected and the document requests seem never-ending. That kind of back-and-forth can make it hard to plan your next steps, especially when you’re trying to time your move.
I’m glad to hear the loan details were clear and that things came together in the end, but I’m sorry the experience along the way felt frustrating. Your feedback about how we communicate what’s needed upfront is really valuable, and I’d like to share it with our team. If you’d be open to talking more about your file, please reach out to my folks at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Aaron Hayes and his entire team took excellent care of us. From the first initial call to the final closing. Were thrilled.
Thank you so much
Mary Anne Barlow and Val Longmore
Very fast, helpful and thorough.
Be more flexible with the hours. It was difficult at times to get ahold of the team when having questions, although the time differential is understandable.
This team of Nicole’s was amazing! They were all very eager to assist me in my first ever home purchase. I am very thankful for the entire teams eagerness to help and be part of the process. Thanks for making me feel like a hero!!!
If it were not for Donnie Henderson and Rachel Anderson, I would not of completed the purchase of our new home. The nightmares have not stopped. Two weeks ago our Bank account was frozen we were not allowed to access our money use our debit cards nor bills that were scheduled to be paid were not paid. The bank refused to tell us why but an external link was made into the account causing it to be flagged and ultimately shut down. We had had this account for 15 years and our current mortgage in WV is at this bank. We were left without any funds for 7 days right in the middle of moving to Arizona. Veterans United insisted we link our bank accounts with Plaid, was this, is this the problem I do not know.
Response from Veterans United
Hey Rebecca,
Thank you for sharing your experience and for recognizing Donnie and Rachel — I’m glad they were able to help you through the homebuying process. I’m truly sorry for the stress you’ve gone through with your bank account, especially in the middle of a move.
I understand how upsetting that must have been, and I appreciate you taking the time to talk with our Client Advocate team already. They’re continuing to review what happened and will stay in touch as they learn more.
We take situations like this seriously and value the chance to look into your concerns further. If anything changes or you have additional information you’d like to share, please don’t hesitate to reach back out to the team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thanks to the Veterans United team!
Our experience with the veteran United team was perfect. Anytime we had questions. They were answered exponentially and the staff was always polite. We did not have a single bad experience.
Ready to see for yourself?
Experience first-hand why 349,312 homeowners give us a perfect score!
The process was very easy and stress-free.
Veterans United was a pleasure to work with. Even with some hiccups along the way everything went smooth as possible. We are now in the house we wanted and highly recommend VU and John Sullivan's team.
Veterans United was great. It was just a hassle for us because of issues with sellers and inspections.
Everything was quick, simple, and the entire team Steve, Jordan, and Nickki were knowledgable, always available, and in general awesome.
We can't say enough good things about VU. From our realtor, John to our Finance team, Taylor, Matt and Shawna to our Closing team, Tracie and Brenda it was so easy. They are all so knowledgeable and professional and fun to work with. It's been a pleasure. Thank you VU. I would highly recommend to anyone looking to buy a home.
