Jake Hanson and his expert team made my loan process EASY!!! From start to finish less than a month!!! Easy communications, up to date notices on the process and clear and concise information for a novice person buying a new home. Totally , a class act! Ten Plus/ outstanding service.
WOW. Words cannot express my experience my wife and I received with Veterans United. Evan and his team was so amazing as they always kept me in the loop on everything that was going on with the loan for the home that my wife and I purchased. He and his team always went the extra mile to make sure that I understood all the documentations that were sent to me. They also made sure that my wife and I was comfortable with the way things were being handled on their end. My wife and I could not have had a better Loan Officer than Evan Mehuys. Kudos to his team as well. If you ever need a team to handle your home loan, I highly recommend Evan and his team Aaron and Rachael. You could not ask for a better team to handle your home loan. I trusted them and they did an impeccable job for my wife and I. Evan, to you and your team, a huge THANK YOU.
Everyone has been on top of our file and very helpful!
It was a great transaction, and Brett was easy to get a hold of when I needed to talk to him.
Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
It was great having a team from veterans united to make the whole process come together.
The VU team was a perfect mix of professional, friendly, courteous, and knowlegable. They were responsive to any needs and my requests for information, and available to make this property buying experience more enjoyable and less stressful. 5 outta 5 stars.
We didn’t think we would qualify, but Veterans United, not only educated us on the process, but walked us through it and was able to completely answer any questions we had 24 hrs a day! I would absolutely recommend Veterans United home loans to anyone!
Everyone was very patient throughout the process. Lot of uncertainty in the selling of my home but they stood firm and got the job done. I was saved thousands of dollars through the teams dedication to excellent service. Thank you all very much.
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Overall it worked out. We got the house and information about the loan itself was well disclosed. The acquisition process however was one frustrating delay after another. A lot of requests for papers and documentation and then when I would submit them there would be secondary and follow up requests or just new documents requested that weren't listed before. It would have helped if everything needed was just stated up front and follow up information was wave 2. Additionally, some of the information needed was just ridiculous. Like I need a signed form from my boss explaining the difference in pay from earnings to actual wages of a few hundred dollars a month but on the same earning statement it shows the thousands of dollars a month that goes unrecorded for not long enough commissions history. The fact that I had to provide documented proof that I was able to receive gift funds to cover closing costs AFTER the gift payment had already been sent to title. Having to get new documents with the same information because it wasn't the right format. We ended up closing 2 weeks later than expected and it really killed us on the timeline because we had to completely move out in 2 days instead of 16. This could have been accounted for on our end but I kept getting stringed along with one last thing, one more signature, or one more document to submit. That left me thinking we would close in a day or two for two weeks.
Response from Veterans United
Hi Jordan,
I really appreciate you sharing your honest feedback. I know how stressful it can be when the process stretches out longer than expected and the document requests seem never-ending. That kind of back-and-forth can make it hard to plan your next steps, especially when you’re trying to time your move.
I’m glad to hear the loan details were clear and that things came together in the end, but I’m sorry the experience along the way felt frustrating. Your feedback about how we communicate what’s needed upfront is really valuable, and I’d like to share it with our team. If you’d be open to talking more about your file, please reach out to my folks at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Aaron Hayes and his entire team took excellent care of us. From the first initial call to the final closing. Were thrilled.
Thank you so much
Mary Anne Barlow and Val Longmore
Very fast, helpful and thorough.
Be more flexible with the hours. It was difficult at times to get ahold of the team when having questions, although the time differential is understandable.
This team of Nicole’s was amazing! They were all very eager to assist me in my first ever home purchase. I am very thankful for the entire teams eagerness to help and be part of the process. Thanks for making me feel like a hero!!!
