My experience was great, hassle free extremely professional team with the will to accomplish the mission.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
We recently purchased our home through Veterans United. It was a very smooth and easy process from start to finish. Everyone we interacted with was friendly, helpful and extremely knowledgeable. I would recommend Veterans United if you are looking to purchase a home with little to no stress that normally comes with this process.
I would absolutely not recommend Veterans United as a lender. The loan officer severely lacked communication, the ability to explain the loan estimate/closing document, and was dishonest. I decided to go with another lender who clearly explained his loan estimate and what to expect moving forward with how my seller concessions could be applied. When withdrawing my application with Veterans United, the loan officer promised better communication and provided a lender credit and a significant decrease in closing costs. I decided to stay with Veterans United and what a mistake. The communication ended up being worse than before to the point where I didn't receive my final closing disclosure (after requesting multiple times) until the day before signing which reflected a significant increase in closings costs by thousands (classic bait and switch). The final closing document provided also ended up being incorrect and had to be adjusted and signing was pushed back due to this. The loan officer told me multiple times I couldn't use seller concessions (2.5%) toward the VA funding fee because I put too large of a down payment down (10%). This ended up being a lie and increased my loan amount by over $6,000 on top of the thousands in increased closing costs. The loan officer pretty much became non-responsive while I continued to question this and told me to pretty much "figure out" how much of the seller concessions was used in total. In doing this, I found out there were thousands left on the table in unapplied seller concessions. In the end, my escrow officer ended up helping me by contacting a closer and telling them how to apply my concessions so that I could fully use them since my loan officer refused to answer the phone after telling me via text while signing that he just heard back that I could use my concessions towards the VA funding fee but doing so would have to push my closing date. This is a Sr Loan Officer who has been doing this for over 10 years telling me he did not know this. This was a classic wait until the last minute (contractual closing date) to provide you necessary information.
Response from Veterans United
Hi Jordyn,
Thank you for taking the time to share such a detailed account of your experience. I’m really sorry for the frustration, confusion, and stress you went through during your loan process.
From what you described, the lack of clear communication, difficulty getting timely and accurate information, and the last-minute changes to your closing disclosure created a situation where you felt unsupported and unsure at critical points. That’s not how this process should feel, especially when it comes to understanding your loan terms and how things like seller concessions are applied.
I also hear how concerning it was to receive different information throughout the process and to feel like you had to step in and figure things out on your own. You should be able to rely on your loan team to guide you clearly and consistently from start to finish.
Your feedback is important, and I’d really like the opportunity to review your file more closely and better understand what happened here. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Matt and his team made my home buying experience so easy. I am moving from Oregon to Arizona and I was in Oregon the entire time while my husband was in Arizona. They answered all my questions and always made me feel important. I will always come to them for my home buying or selling needs. This is my 2nd time with Veterans United and it was a wonderful experience both times.
Eric was very polite and professional. He was there for any questions I had and made the home buying process very efficient and painless.
Pleasant to deal with and easy process
Amazing team! Very responsive and knowledgeable on the entire process and made the process of purchasing a home easy. This team made my decision feel safe and informed. I would recommend the VU team to everyone I know.
No drama!
Jordan and the rest of the veterans United team was amazing from start to finish.
Thank you to my Veterans United loan team for all the help during the homebuying process.
From the bottom of our hearts 💝,we want to thank our team for working so hard to help us get our home we appreciate all your help and advice we never could have done it ourselves.Thank you
Ernest & Sandra Graham jr
Sam Brown and his team were excellent. Communication was amazing.
It was the most easy and incredible home buying experience we've ever had! If this went to 11 I'd give an 11!
He has been so helpful and always listened to what I was saying. He made sure that we understood everything that was happening and gave us options. Even after our closing he has been an amazing help.
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Billy was GREAT to work with. He was responsive and made the entire process for our clients seem so easy! We even closed early which was a huge bonus.
It was a great experience from start to finish. Highly recommend.
Thanks to the Veterans United team!
It was a very easy process, questions were always answered. Stephen Bash made himself available on weekends or after hours if we needed paperwork or answers to questions.
Everyone at Veterans United has went over and beyond in helping me in buying my first home, from home searches to final documents. I can't thank you all enough! You all are a blessing. Thank you again
Things were easy to understand and upload.
I have bought and sold a number of houses and this organization is by far the best! I had never before had access to a concierge to help in the home buying process. If I could I would rate Veterns United a 12 out of 10.
