Everything was great 👍
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The best customer service I have received.
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
Veterans United ultimately helped us get our home closed despite a very challenging underwriting situation. Lucas and Brendan stayed responsive throughout the process and worked hard to find solutions when an unexpected lease issue almost delayed the transaction.The process definitely became stressful near closing because of underwriting delays and communication gaps, but once the issue was escalated, the team worked quickly to push everything through. They were able to coordinate with underwriting, review additional documentation, and get us to clear-to-close in time.I especially appreciated that they stayed engaged until funding was completed and continued helping with final conditions right up to closing day.Overall, I’m grateful we were able to close successfully and appreciate the effort the team put in to make it happen.
I really enjoyed working with Veterans United. The people are nice. You can always get hold of someone if you have questions. Their response times are quick. They will sit and explain any quedtuin you might have, and not make you feel like and idiot. The only thing I had an issue was the amount of people that would call, text or email me saying that they are part of my team. I did feel like I didn't know who I should call first about certain questions. Other than that, it was a wonderful experience.
We had a great experience with Veterans United. This was our first home purchase so we really didn't know what to expect. From the beginning, our loan officer(Jodi Coons) went through every step with us and any questions or concerns we had she answered them promptly and honestly. She truly had our best interest at the forefront through the whole process. I highly recommend Veterans United.
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The loan process with Dustin and his team was smooth and stress free. Dustin was very responsive and patient with our questions. Without him, we wouldn’t have our first home! Thank you!
The whole team was great.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Simply the best!
Aaron E and Zach S were both incredibly helpful through this whole process! Even when my first house purchase fell through from seller complications, they helped us bounce back when we found a second property and helped close in a quick fashion!
Schandler worked with us through the entire lending process and was always available when we had questions or needed clarification about the lending process.
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Jessie Bailey and the rest of the team were great to work with. They handled everything and the communication was perfect.
They stayed on top of everything and help make everything I had to do clear. They did an amazing job all the way through the process.
Matt and his team of professionals were awesome to work with in every aspect of my home buying process.
A big shout out to VETERANS UNITED!!
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
Veterans United was very thorough about the process. Jake was responsive to texts, emails and calls with any questions. I also lined the checklist through the app the keep everything organized and on track.
I only wish I had realized that their office was on the East Coast. It made things a bit more challenging.
ya theres alot of paper work but when i needed the team to step up they did so and solved every problem i had quick and every detail was taken care of great job???
Great, easy process and walks you step by step
