All the Veterans United staff were very helpful.
My experience with Veterans United was excellent, they are very helpful at every step, all involved in the process worked great as a team and overall I was overly impressed with all aspects of the process.
I would and most likely will recommend veterans United to other veterans that are wanting to buy a home, but just don't know how to go about doing it.
Veterans United is perfect for anybody in this position.
Special thanks to everyone that helped me along the way.
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
Seth and Nico were phenomenal. Seth was particularly impressive in his responsiveness — always quick to answer my questions and ensure communication was seamless. This is especially noteworthy given that they're based in Missouri while I'm in California. Despite the time difference, he always made time for me; I even think at one time he took my call in the middle of his kid's soccer game. What I appreciated most was that they stayed on top of everything and clearly worked hard to push my case forward, regardless of whatever Sir Murphy threw their way.
Made home buying safe and easy.
Good morning! I had best team working for me they kept me informed and update with everything. This was the smoothest transaction and stress free. My team gets A TEN PLUS +++++++++
Thank you all for your hard work and dedication y’all are a amazing team
We recently closed on our home, and Veterans United exceeded our expectations. Their team was always available, kept us informed throughout the process, and made a complicated experience feel much easier. We never felt like just another loan file. We’re grateful for their hard work and would gladly recommend them to any Veteran looking to buy a home.
Despite the lack of availability of being consistent with communication due to long hours of work on my end, Brice did an absolute OUTSTANDING job working alongside with my realtor, kept me on my toes and on time with all requirements, deadlines, and consistent communication with everyone being aware and in the loop. Would highly recommend others to work with Veterans United. Thank you for caring and helping me with the process of purchasing my first home!
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honest, easy to work with, efficient..
I cannot say enough wonderful things about Don Smith! From our very first conversation, Don demonstrated exceptional professionalism, extensive knowledge, and genuine care. As a first-time homebuyer, the process of purchasing a home felt overwhelming at times, but Don made it smooth, straightforward, and stress-free.He took the time to carefully explain all of my options and patiently answered every single one of my questions—of which there were many, often on a daily basis. Don was always responsive, attentive, and kept me informed at every step along the way. It was clear throughout the entire process that he truly had my best interests at heart.
I am so grateful for Don's patience, understanding, and dedication. Thanks to his hard work and expertise, my experience was nothing short of outstanding, and I couldn’t be happier with the outcome.Honestly, I can’t imagine going through this process again without Don by my side as my loan officer/rep. He has set the standard incredibly high for anyone else in his field. Kudos to Don for doing such an exceptional, outstanding, and extraordinary job!
The service was nothing short of spectacular, timely, professional, clear, and kind. We absolutely love the people of Veterans United and will never hesitant to refer to friends and family. Becca and Katie are absolutely outstanding. Thank you. We are so happy.
Brian and the rest of the team made such a big day very easy and quick. Forever thankful.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
I was very overwhelmed by this entire process, but Seth and his team took great care of me and helped me to move into my first home. I am forever grateful.
Veterans United makes the home buying process effortless. The team you are assigned will be very hardworking and easy to communicate with.
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I've worked with a few lenders, and truthfully, this team was the BEST! They were there for every step of the way and helped us go through the process smoothly. Special shoutout to Jordan who always made us feel at peace and explain everything thoroughly.
Working with Veterans United was an amazing experience in every area from start to finish. Britt and Nicole were the most incredible people I have met in my entire life. I wasn’t just another customer, they both cared about me and the goal of refinancing. They both receive an A+ in every category, that includes: knowledge , customer service , communication , caring , and helping a veteran obtaining a loan. I would strongly recommend Veterans United to any veteran, especially Britt and Nicole. They work as a great team and the entire process went smooth and never stressed knowing they “had my back, “ and would help in any way possible. Thank you Veterans United, especially Britt and Nicole. You and your company changed my family’s life for the better in helping us refinance. So happy I chose Veterans United and blessed to cross paths with you both.
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
10 Stars isn’t enough to say how great the team of Chris, Alexis, Kimberly and our realtor Victoria were doing the entire loan process!! They kept us informed all the way! Home buying is stressful, but this entire team made the process so much easier. I highly recommend this team! Thank you!
Jeremy and the Veterans United team were outstanding throughout my entire home buying process. Jeremy was professional, responsive, knowledgeable, and always willing to go the extra mile to make sure everything stayed on track. He made what could have been a stressful experience feel smooth and organized from start to finish.I truly appreciated how quickly he answered questions, explained every step clearly, and worked hard to help me get into my new home. His communication and dedication exceeded my expectations, and I would absolutely recommend Jeremy and Veterans United to friends, family, and fellow veterans looking to purchase a home.
Everything was great 👍
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
