Alice S. There are not enough words! I cannot stress enough how incredibly lucky we feel that we had Alice as our loan officer. She worked so quickly, transparently, and all while remaining so kind and dedicated to our home search. We’re living in the home of our dreams right now and Alice had such a big part to play in that. You’re the best, Alice!!!
Liked the app made everything very easy
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
I already recommended to a friend.Kyle and Jenny were so great to work with. They were friendly and capable and answered any questions I had promptly and with a lot of knowledge.
As a first time homebuyer who was completing the process from a remote location due to work, I had a lot of questions. There were several issues that arose during the closing process that were not necessarily at the fault of Veterans United, however, I had the most difficult time obtaining information from anyone on the VU loan team during those moments. I called multiple people on several occasions, and left voicemails when they didn’t answer, but was frequently met with zero response. The day of closing, my realtor was under the impression that I could lose the house because he was apparently told that VU would not fund the mortgage until physical copies of the closing documentation were received. I then called Brandon (loan officer) who immediately began to condemn my realtor and sounded annoyed that I was calling for reassurance. He said there was nothing to worry about, that they were working on funding the mortgage, and he would reach back with an update. I literally never heard back from him. Thankfully everything seems to have turned out alright and I have a home on the other end of this interstate move. Due to the lack of communication during this process, I would not currently recommend Veterans United.
Response from Veterans United
Hey Kelsey,
Thank you for taking the time to share this feedback. Buying your first home while coordinating everything remotely is already a stressful experience, and I’m sorry that communication from the loan team added to that stress instead of helping ease it. Feeling unable to get timely updates or answers, especially during critical moments leading up to closing, would be incredibly frustrating.
I’m also sorry to hear about the confusion surrounding funding on closing day. I can understand why hearing conflicting information would make you worry about losing the home, and it’s clear you were looking for reassurance and consistent communication throughout the process. While I’m glad everything ultimately came together and you’re settled into your new home, I hate that your experience left you feeling unsupported.
I’d appreciate the opportunity to learn more about what happened and review your concerns further with the team. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Reed Murray and Veterans United was an absolute pleasure. We I go to refi I know exactly who I am going to. From start to finish, Reed was and is an absolute pro. I couldn't be more pleased on how he took care of us.
I appreciate the whole team that worked with me to get me into my home. Couldn’t be happier
Super excited for my home. Thanks to Veterans United.
I had a VA loan in 2008 and did'nt have to do half the stuff I had to do for this loan. I mentioned this to my realitor (Shelly Keller) and she sat me down and explained the changes over the years and why. This helped me understand the process. If you have anymore clients in Colorado you should use her she is a great realtor.
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Greg Wiele was great right out the gate. Transparent, polite, honest and professional.
Holly and the entire veterans United team are all very courteous, professional, and informative. Holly always goes above and beyond to create a positive experience!! we can’t wait to work with her again in the next chapter of our lives, hopefully in the very near future.
It was a breeze to go through my whole home Loan process. My loan officer was amazing ! The broker I was suggested was amazing too! After the process I was surprised to see so many gifts from my team!
Kris was exceptional! He answers his phone, which seems to be a rarity these days. He was professional, knew his stuff and was a pleasure to work with.
They walk you through everything making the process understandable and not as stressfull
