The appraiser dragged his/her feet to the absolute end and then claimed "technical issues" which delayed closing by a day. Not much but with our timeline, we really could have used the day.
3rd home I’ve bought using Vets United plus a couple of rate lowering refi’s.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Fast, super-friendly, knowledgeable, and efficient! This was the best experience I ever had buying a house.
Long process but it was all worth it when we closed the sale and was able to buy our Forever home!
Seth was amazing and responded to our calls and emails promptly. He also kept us updated on what ro expect and when we were locked out he got us to the correct persons to figure out what's going on with our accout.
Super excited for my home. Thanks to Veterans United.
Veterans United and there team are the absolute best. No stone was left unturned. The staff was friendly, knowledgeable, prompt, and courteous. If I buy another home I will go thru Veterans United again. I also would recommend to friends and family.
Ready to see for yourself?
Experience first-hand why 350,015 homeowners give us a perfect score!
Very good experience with Vincent and team!
You were awesome
It was a breeze to go through my whole home Loan process. My loan officer was amazing ! The broker I was suggested was amazing too! After the process I was surprised to see so many gifts from my team!
Not recommended for 1st time home buyers. I was on my own for 95% of the transaction. I would send a text and not get response right away, usually about 8 to 10 hrs later. I never was walked through the process so I googled the majority of my questions.
Response from Veterans United
Hi Katharine,
I’m really sorry to hear that you felt on your own for most of your homebuying journey. Buying a first home can be overwhelming, and it should never feel like you’re left without support or timely communication. Having to search for your own answers instead of feeling guided through the process is not the experience I want for our borrowers, and I regret that we missed the mark for you.
This isn’t the level of service we strive for, and I’d like my team to have the chance to understand more about your experience. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Veterans United did an outstanding job! From start to finish their professionalism, compassion, and dedication in helping us buy our home. They paid attention to the smallest details, ensuring nothing was overlooked. That level of care gave us peace of mind while we were away, knowing that everything was being handled with precision and professionalism.
