Communication was great but the process was a nightmare some not on my lenders hands others yea, sellers almost bailed due to no fault of my own just how long and painful this process became for them as well. Staff was friendly but again,nightmare that stressed me way out.
Response from Veterans United
Hi Christian,
I appreciate you sharing both sides of your experience. I’m glad to hear communication with the team felt good and that the staff was friendly, but I’m sorry the process itself became such a stressful and drawn-out ordeal for you and even for the sellers. I know how exhausting it can feel when delays stretch on, especially when you’ve done everything on your end.
That’s not the way we want veterans and their families to feel when working with Veterans United. If you’d like to talk more about what happened, I’d welcome the chance to listen and learn from your experience. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Veterans united should be every veterans and service members first choice. Great company to work with.
great experience, always there for any questions. Helped me all the way through my process.
My overall experience was NOT great! Although buying a home is overwhelming but it wasn’t just overwhelming it has been very discouraging as well as just disrespectful from certain team members. The lack of communication from Chris who was our loan officer NO ONE was able to get a hold of him and when we did which was all of five/seven times it was mostly due to calling supervisors and even still his attitude towards everything was disappointing. Kathy was the one handling EVERYTHING and with that there were times where she could NOT legally disclose anything which where Christopher was supposed to come in at! Underwriting was nick picking at EVERYTHING! We were supposed to close 06/30 and although there were things that needed to be addressed on our end , we would send over one thing they pop up with another which prolonged closing 47!!!!!!! Days to be exact and we were homeless with a baby and there was NO compassion for that! Insane! Overall, Kathy deserves a raise and so does Brock they were amazing! It has been stressful for us all, yes ! And to both Jason and shanelo, thank you!!!!!
Response from Veterans United
Hi Julie,
I’m really sorry to hear how tough this experience was. Buying a home is already stressful enough, and it’s unacceptable that you felt dismissed, discouraged, and left without clear communication—especially during a time when you were in such a vulnerable spot. That’s not how things should go, and I want you to know your feedback is being taken seriously.
It sounds like there were some major breakdowns along the way, and I can’t imagine how hard those 47 days must have felt—especially being in limbo with a baby and no home. I’m glad to hear Kathy, Brock, Jason, and Shanelo were bright spots in the process, and I’ll make sure your kind words get back to them. That said, it shouldn’t take heroics to get through closing.
I’d really appreciate my team having the chance to look into this further so we can understand what went wrong and make sure it’s addressed internally. Please don’t hesitate to reach out to me directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but we’re always checking messages.
Found the whole process to be professional and all team members were helpful with any questions I had where I expected stress in process never materialized I would enthusiastically revoked united veterans to fellow veterans
Brad did an outstanding job thru all of this. You are the man Brad. I will definitely recommend Veterans United to everybody.
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Overall they were always calm and positive
Committed to getting it done!👌🏾I’m moving in
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They made my first home buying experience seamless. Kalab Long and his team were amazing and we succeeded in landing my dream home! Veterans United online makes obtaining the loan so much easier. It tells you what to do by presenting what documents are needed. Then all you do is upload what they're requesting. Amazing experience!
Everyone was great.
