Justin and his team performed a miracle in my opinion, we got turned down by the builder lender, and navy Federal. As a Realtor I have worked with Veterans United extensively, the builder was offering the 2 for 1 buy down. I should have called Justin and his team first want happen again. Justin you and your team was answered Prayer. I will never forget this experience.
Thanks for going the Extra mile!!!
Jeff has been absolutely wonderful to work with. This was our second refinance with him, and he also helped us purchase our home originally. If we ever need mortgage services again, he’ll be the first person we call.
He makes what can be a stressful process feel easy and smooth from start to finish. He’s always quick to follow up, keeps us informed every step of the way, and is incredibly personable and down-to-earth. He’s easy to talk to, genuinely cares about us, and always looks out for our best interests and our finances.
We couldn’t recommend Jeff more highly and are grateful for everything he’s done for our family.
Tyler and his team were fantastic and very communicative. 10/10
This was our third home purchase using Veterans United. Zach and Matt were amazing to work with. They made sure we knew where we were in the purchase process and answered all of our questions promptly.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Drew was great! He was helpful every step of the way and never made us feel like any question was a dumb question. He explained every step thoroughly and if he did have an answer right away he would go find the information in a timely manner.
Then entire process was relatively painless. The team handled our concerns quickly and professionally, all in all an excellent experience.
Carl and the team were amazing! He is true to his word and became a great friend. Thank you Carl and Vererans United, I am going to recommend all my veteran buddies to use your services.
I've worked with Aaron Madrid in past..10+ years ago. Because of the great assistance he provides I chose HIM when I found myself looking to buy a new home. First one place then another offer a period of SIX MONTHS to find the right place and work out all the numbers. I had offers from other companies and recommendations but MY EXPERIENCE keeps Aaron in the lead. If I have a "next time" I will be calling him first. Guaranteed.
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To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
Excellent service from start to finish. Shout out to Eric Johnson. He walked with me throughout the process, keeping me well informed, then passed me to the reliable hands of Mason Keane.It was seamless. Well informed team on the business of getting a vet into a home.The whole process was fast accordng to the comments of my associates.
Jake Force and his team made it possible for us to get our new home, excellent staff, and made the buying process very smooth. Thank you Jake and your team.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Zach and his team was as they say the A TEAM because, everything happened so fast it seems like it was just yesterday at times it seem like a lot but the team are always on time at that moment to give you the little pip talk to get you going Zachs team was very professional and they care for you as family.
I love William, Michael, Andrea and Kyle, you guys are my super heroes. You are all angels from above, without you I wouldn't know what to do. Thank you so much for making this miracle happen.
Only issue was someone ordered the appraisal late & caused a delayed closing. It all shook out Ok though.
Nicole Barber and the team were very thorough. They kept me informed about each step, answered all of my questions. and continue to followup even after the closing. Everything was smooth and easy. Would highly recommend.
The key reason is lack of communication, not only with me but within the team members. They were unaware of what others were doing, documents received, etc. The loan officer lacks appropriate empathy and communication skills in dealing with Veteran. She was annoyed when I asked questions and did not speak in terms the average person would understand when not familiar with the lender industry.
Response from Veterans United
Hi Julie,
I'm sorry to hear you felt unsupported throughout the loan process. Clear communication is such an important part of buying a home, and it's understandable that this experience would be frustrating if you felt your questions weren't answered in a way that was helpful or if communication between the team fell short.
I appreciate you sharing your perspective, and I'd welcome the opportunity to learn more about your experience. If you'd like to connect, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
It was fast paced. The entire team jumped in to help when needed. Nathan and Yohannes was extremely exceptional. Overall good experience.
My loan team was awesome. They guided me every step of the way to my forever home.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Response from Veterans United
Hi Jonathon,
Reading your review, it's clear how frustrating this experience was for you. I can understand why you'd be disappointed after relying on information that later changed, especially when it influenced important financial decisions. It also sounds like the way your concerns were handled afterward left you feeling unheard, which only added to your frustration.
Every borrower deserves clear communication and guidance they can rely on throughout the homebuying process. It's disappointing to hear we didn't provide that experience for you.
I'd like the opportunity to learn more about what happened and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Very professional people who went out of their way to help me through the mortgage and lending process.
A big thanks to both Brian and Chris.
