Cole Stoecklein answered all my questions and made sure to update me every step of the way in this process. Cole was kind enough to refer an realtor who was awesome! As a matter of fact the entire team was awsome, Cole, Cameron Baker,
Jamie Swalwelll,,Eva Anspach James Ragan, they Had me ready to close in less than 30 days. I would recommend them to anyone especially Cole Stoecklein
These guys were fantastic! They kept us updated throughout our escrow and were very helpful. I would absolutely use them again.
Everyone was amazing! Walked me through each step and answered all of my questions. They made the process easy and less stressful. I would highly recommend.
I would recommend anybody I know to this wonderful company. Tansee was nothing but excellent and always was there for any questions I had.
Meghan was a great lender. Friendly, knowledgeable, and available almost 24/7 to answer our questions.Loved veterans united UI and how easy it made everything through the phone.
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
Amanda Rapp was amazing! She answered so many questions when there was questions that needed to be answered. I seriously recommend her as a loan officer. I highly recommend Veterans united overall. Thank you guys for everything and helping us purchase our first home!!
Made this purchase smooth as can be. Very organized.
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Very easy to get ahold of, very knowledgeable, helpful, patient and detailed as a first time home owner I was new to everything Andrew went above and beyond and helped explain and made sure I understood everything even when I felt like I was going to loose the property he’d find solutions to help me get my Dream home
This is my second time purchasing a home with Veterans United, and I could not be more pleased with absolutely everything and everyone involved during the process!
Without our loan officer Landon and the liaison I fear things may not have turned out the way that we needed and wanted. Landon’s quick thinking in a last minute situation helped us achieve our dream. We ended up in a beautiful house, our dream home. That would not be possible with out Landon and we appreciate you!
Nathan was awesome. Up front and consistent with everything.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
David and his team did a phenomenal job. They made the process easy for me and I was able to close on a home in a timely manner.
The veterans united team I had the pleasure of working with were extremely quick, knowledgeable, and very helpful. They were an open book! I could ask them anything and id get a very timely answer. As a first time buyer, I couldn't feel more blessed!
I have many good things to say about Veterans United. They were a pleasure to work with, very transparent and timely, as well as going above and beyond to ensure we were updated the second new information was put out. My only concern is mainly my fault, if you’re planning on getting married during the home buying process, put it off until a bit afterwards. If that’s not an option, tell them at the start of the process.
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the process was very informational
Aaron and Lisa were outstanding!!
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Absolutely the best customer service ever! The whole experience with Veterans United was incredible!
If I could give my team at Veterans United a 100 out of 10 I really would!!! They worked day in and day out to make this a fast, easy transaction. Everything went flawless, and couldn’t have asked for better. I would recommend them to all my veteran friends!
Everyone that was on my team made sure I understood exactly what to expect and kept me updated on the progress. Thank you Va team for making sure my first home was possible.
Derek and his team crushed it. I honestly can't say enough that truly captures how awesome my experience was with Veterans United as a whole. I will recommend VU ten out of ten times to any veteran looking to use the VA loan to buy a home.
