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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

205,216

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,261
4
40,493
3
6,655
2
2,065
1
1,742

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Showing all 7,172 Army service member home purchase loan reviews from Florida

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5 out of 5 Stars
Would Recommend

Quick and helpful

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

This was the best experience I ever had everything went really smooth and easy. Especially being overseas as long as you submit your paperwork quickly your closing will be very fast and painless. Thank You Veterans United!!

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
Photo submission from Dustin C.

Mr Aaron McMahon was our agent and he made this process easy and smooth! Whenever he needed something, he was always patient and understanding! We greatly appreciate him!!

Loan Officer: Aaron McMahon

NMLS# 1884782

4 out of 5 Stars
Would Recommend

Loan Officer: Mike Lyman

NMLS# 1312488

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

1.5 out of 5 Stars

Our experience with Veterans United was unfortunately not a good one. We were provided inaccurate information on our disclosures, we were told that we would receive a phone call before the end of the business day and didn't receive a call for 4 days (and the person did not answer the phone or return messages that were left), and even though we provided a contract that had a closing date on it, Veterans United did not meet the closing date and made no attempt to let us know that more time was needed. It seemed that the people working in parallel--the loan specialist, processor, underwriter, etc. were not communicating with each other at all. Our experience was that the company was not very professional, lacked organization, and had poor customer service.

Response from Veterans United

Sedrick, we would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. We take surveys like this very seriously and would like to assist you further. We thank you and thank you for your service

4.5 out of 5 Stars
Would Recommend

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

This is the way to go for good rates.

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Meghan Kopka

NMLS# 845777

3 out of 5 Stars
Would Recommend

Had some issues with some parts of the loan process. I didn't feel things were done in a timely manner and at last minute closing was almost delayed a week! Not a good feeling when you already have everything planned out. After a call to the right person things were taken care immediately of and we closed on time. After that I felt much more confident about recommending Veterans United to someone else.
Thank You

Response from Veterans United

Larry, We appreciate you letting us know how you felt about the experience. One of our Client Advocate team members is available to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend
Photo submission from Ben D.

I want to thank the team at Veterans United for working with me every step of the way through this loan. The team worked really hard day one all the way to the closing to get the loan approved, and even closed almost a week early. My family and I are extremely grateful for all the hard work. We love our new home and none of this wouldn't have been possible without all the hard work and dedication this team put forth. Thank you!!

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

4 out of 5 Stars
Would Recommend

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

None.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Overall 10000% please.

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Our team was beyond outstanding! Brad and team treated us like family. We even closed a week early! Will highly recommend! Thanks Brad.

Loan Officer: Brad Strubel

NMLS# 1392166

0.5 out of 5 Stars

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

A very smooth process! On our 4th home between the both of us and this home buying experience has been the smoothest by far! Closed & signed in 30 days!

Loan Officer: Matthew Perona

NMLS# 1812029

4.5 out of 5 Stars
Would Recommend
Photo submission from Rianna B.

Overall the process was seamless, the technology makes everything so much easier, and they know what they're doing. I would 100% recommend using VUHL.

Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Great service and very professional. I will use their services without hesitation.

Loan Officer: Joe Peterson

NMLS# 1275877

4.5 out of 5 Stars
Would Recommend

Loan Officer: DJ Leverton

NMLS# 1407046

2.5 out of 5 Stars

Not happy with VUHL ... 2 days before closing I am told we will close at 3pm... we made plans for over 2 weeks to close in the morning, that's before, or by 12... we sat for 7 hours, almost a wasted day with nowhere to go, but sit in the heat, 5 people and a 150 lb service dog packed into 3 seats in the uhaul, and 2 seats in the front of our van... every space filled, so the 150 lb dog is on the floor of the uhaul... lol ... why wait to tell us 2 days before closing... uhaul was already booked... we are already out of our home, on a deadline... uhaul charged us 115.00 for being late... but hey VUHL was awear and blamed me... lol... They never once treated me like the customer, and I sure never felt like a customer to them... No, use someone else, use anyone else for that matter.

Response from Veterans United

Brett, we appreciate your feedback and understand that traveling near the end of the home loan process presents a unique opportunity for our teams to deliver outstanding service. A member of our Client Advocate team is available to speak to you and we invite you to connect with us further. Our team will be researching your comments to improve our service in similar situations down the road. Thank you for your service and thank you for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Highly recommended 100%

Loan Officer: Anne Kuster

NMLS# 1068788

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