Quick and helpful
This was the best experience I ever had everything went really smooth and easy. Especially being overseas as long as you submit your paperwork quickly your closing will be very fast and painless. Thank You Veterans United!!
Mr Aaron McMahon was our agent and he made this process easy and smooth! Whenever he needed something, he was always patient and understanding! We greatly appreciate him!!
Our experience with Veterans United was unfortunately not a good one. We were provided inaccurate information on our disclosures, we were told that we would receive a phone call before the end of the business day and didn't receive a call for 4 days (and the person did not answer the phone or return messages that were left), and even though we provided a contract that had a closing date on it, Veterans United did not meet the closing date and made no attempt to let us know that more time was needed. It seemed that the people working in parallel--the loan specialist, processor, underwriter, etc. were not communicating with each other at all. Our experience was that the company was not very professional, lacked organization, and had poor customer service.
Response from Veterans United
Sedrick, we would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. We take surveys like this very seriously and would like to assist you further. We thank you and thank you for your service
This is the way to go for good rates.
Had some issues with some parts of the loan process. I didn't feel things were done in a timely manner and at last minute closing was almost delayed a week! Not a good feeling when you already have everything planned out. After a call to the right person things were taken care immediately of and we closed on time. After that I felt much more confident about recommending Veterans United to someone else.
Thank You
Response from Veterans United
Larry, We appreciate you letting us know how you felt about the experience. One of our Client Advocate team members is available to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
I want to thank the team at Veterans United for working with me every step of the way through this loan. The team worked really hard day one all the way to the closing to get the loan approved, and even closed almost a week early. My family and I are extremely grateful for all the hard work. We love our new home and none of this wouldn't have been possible without all the hard work and dedication this team put forth. Thank you!!
None.
Overall 10000% please.
Our team was beyond outstanding! Brad and team treated us like family. We even closed a week early! Will highly recommend! Thanks Brad.
A very smooth process! On our 4th home between the both of us and this home buying experience has been the smoothest by far! Closed & signed in 30 days!
Overall the process was seamless, the technology makes everything so much easier, and they know what they're doing. I would 100% recommend using VUHL.
Great service and very professional. I will use their services without hesitation.
Not happy with VUHL ... 2 days before closing I am told we will close at 3pm... we made plans for over 2 weeks to close in the morning, that's before, or by 12... we sat for 7 hours, almost a wasted day with nowhere to go, but sit in the heat, 5 people and a 150 lb service dog packed into 3 seats in the uhaul, and 2 seats in the front of our van... every space filled, so the 150 lb dog is on the floor of the uhaul... lol ... why wait to tell us 2 days before closing... uhaul was already booked... we are already out of our home, on a deadline... uhaul charged us 115.00 for being late... but hey VUHL was awear and blamed me... lol... They never once treated me like the customer, and I sure never felt like a customer to them... No, use someone else, use anyone else for that matter.
Response from Veterans United
Brett, we appreciate your feedback and understand that traveling near the end of the home loan process presents a unique opportunity for our teams to deliver outstanding service. A member of our Client Advocate team is available to speak to you and we invite you to connect with us further. Our team will be researching your comments to improve our service in similar situations down the road. Thank you for your service and thank you for choosing Veterans United.
Highly recommended 100%
