Rick is the most professional, efficient, personable Loan Officer I've worked with in 40 years of purchasing multiple homes. I am a multiple repeat client aa Rick and VU are simply the best.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Awesome!!! Communication was excellent! Advisement was excellent! Customer Service was/is excellent. Haley's team is great. I'm very pleased with everything. Thank you!
While I have been very pleased with the level of service provided, I have observed that current market rates for comparable profiles appear more competitive elsewhere. Consequently, I believe it would be financially prudent for me to explore alternative financing options to ensure I am securing the most economical rate.
The under writing needs to be more streamlined. There were to many last minute needed items that had no real bearing on the home purchase.
Response from Veterans United
Hi Jeffrey,
I’m sorry the underwriting process felt so disjointed and stressful. Last-minute requests, especially when they don’t seem to directly impact the home purchase, can be frustrating and disruptive. I understand why this left you feeling disappointed.
Your feedback is important, and I’d appreciate the chance for our Client Advocate team to take a closer look and share your concerns with the right teams. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
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Tyler and his tram were great!
I would absolutely recommend Veterans United to re/finance their home loans. As the name applies they truly do have the best interests of the veteran in mind.
Great
Ryan is an amazing individual and genuinely cares about helping his clients navigate the arduous home buying process. He communicated effectively and frequently and made our experience truly memorable.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
This is the 2nd time I've used veterans United for a home loan and the 2nd time around they really outdid themselves! Rob and Francie were professional and genuine to deal with. They made everything as easy as possible for me. I chose a builder that worked very well with veterans United and I really can't say enough how pleased I am with their service.
My experience with Veterans United was outstanding from start to finish. As a veteran, the homebuying process can feel overwhelming, but the entire team made it smooth, organized, and stress-free. Communication was clear, timelines were explained well, and I always felt supported and informed throughout the process. Veterans United truly understands how to take care of veterans and guide them confidently through one of the biggest purchases of their lives. I would absolutely recommend Veterans United to other veterans and their families.
Blake and his team were top notch. Attentive and knowledgeable, questions were answered immediately and professionally. I had a 10 out of 10 star experience
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It was very helpful
My loan team was awesome. They guided me every step of the way to my forever home.
John Mowery and Michelle Z did a fine job with me.
