Justin is absolutely superb. He was always helpful, cheerful, and super knowledgeable. He was super communicative and didn't leave us hanging waiting for answers or worrying about what was happening behind the scenes. There were very minimal glitches along the way and Justin was right there to explain and fix them immediately. We've bought many houses over the years and this was the least stressful, best process ever. The only negative thing I have to add is that the insurance agent referred to us was not very responsive. We waited 10 days for quotes and then send a couple of reminder emails. Nothing happened until we asked our concierge to assist. Then we had quotes within a couple of hours. As it turned out they were quite a big higher than local insurance agents, but we thank our loan team for helping us.
Marcus is very good at what he does
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
Zack and team were great. Supported me from application through closing. Cannot recommend them enough!
Process informative, Professional and Extremely attentive to every need of the Veteran.
My team was the best. They made sure I knew what was happening every step of the way, and the communication was top notch.
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IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Everyone was so helpful.
My dreams were met with their help
Honestly saved our deal!!!!
Our previous lender locked in our rate close to closing way higher than quoted. Immedietly I called you guys and within a day I got a locked in rate that was actually on par with the market. Our team worked with precision and speed to help us save this deal. I wouldnt have bought this house without them! They even sent us a beloved gift basket with toys for our son and treats for our cat - which showed how much they cared and listened in our phone calls.
Very thorough explanation for a first time buyer. Made the process smooth and had a good attitude
The Smoothes Home Purchase Process you can ask for. Top notch customer service. Direct contact and constant follow up to ensure I was well taking care of and always available to clarify and assist.
God first! and Bret and the team made it happend!!!!#
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Why is this document sent some 9 months after close. Also, the potential buyer waited three months after formal approval by VU for loan assumption. The escrow terminated because of the horrific customer service or processing. I would never ever recommend your firm again. R. Hampton, LTC, US Army
Very smooth process with team guidance all along the way. Between the well organized VU App to the phone interaction, there was never a doubt as to the next step to be taken. Great Experience!
