I heard about Veterans United from another Veteran. And he was right. They helped us with everything we asked.
My VU team was amazing!
Excellent job from start to finish!
Very professional and always available to answer my questions.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
My team was amazing, they were very helpful during the whole process, appreciate them very much.
Exec Summary: The loan closed, but the process was marred by poor communication, dismissive leadership, and an insecure obsession with perfect scores over perfect service. Veterans deserve better.Veterans United’s post-closing survey request arrived with all the subtlety of a drill sergeant: “It is expected of us to receive a ‘10’ rating for the company rating on that survey – it would mean the world to us and really help out our team and company. If you think we did a good job, but cannot rate us a 10 it is better not to do the survey.”
Translation: Your honest feedback is welcome… provided it’s flawless. Anything less? Keep it to yourself. This single email speaks volumes about where priorities truly lie at Veterans United—polishing the appearance of perfection over delivering the substance of it.
The loan process itself was a masterclass in mediocrity masked as efficiency. Communication was consistently frustrating: multiple ignored email requests, responses that had zero relevance to the questions asked, and a general sense that correspondence was skimmed at best. I spoke with the loan officer exactly twice—both times only after escalating due to extreme frustration with his “team.” His go-to response? Downplaying clear lapses as minor “oversights” that could be easily dismissed. When you’re entrusting your life’s savings and a home purchase approaching $1 million, “oversight” doesn’t cut it. Veterans deserve professionals who read, comprehend, and respond with precision—not excuses.
This isn’t about one bad apple; it’s systemic. The hands-off, self-checkout-lane approach (“don’t bother us, just do what you’re told”) permeates the experience. The company positions itself as the veteran-first choice, yet treats borrowers—many of them fellow veterans—like inconveniences rather than clients deserving clear, effective leadership that demands the same from its staff.
If the service had truly earned a 10, no arm-twisting would be necessary. Instead, the push for artificial perfection only highlights the gap between marketing and reality. I submitted a 7, which in hindsight felt generous. Would I choose Veterans United again? Absolutely not. Plenty of lenders handle VA loans without making you feel like your feedback is a threat to their ego.
The Veterans United Team was so wonderful to work with
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Everyone that closed with us were amazing and top notch. Answered all questions. Worked overtime and extra hard to get us in our home.
Amazing team who made the process stress free
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Good Afternoon,
We could not have asked for a better team to work with during the purchase and closing of our home in Ocala, FL. Thank you very much for everything you have done for us.
Sincerely,
Earl & Virginia Taylor
My loan team was awesome. They guided me every step of the way to my forever home.
From initial loan to my IRRRL Lance was outstanding, informative, and reachable for any questions that I had!
Great company, great people
Everything was outlined and detailed to us from the start to the very end! Both Chris and Zack answered all of out questions and even answered questions that we hadn't yet thought about!
Truly Awesome very kind and very understanding.
