Nicole Barber and the team were very thorough. They kept me informed about each step, answered all of my questions. and continue to followup even after the closing. Everything was smooth and easy. Would highly recommend.
The key reason is lack of communication, not only with me but within the team members. They were unaware of what others were doing, documents received, etc. The loan officer lacks appropriate empathy and communication skills in dealing with Veteran. She was annoyed when I asked questions and did not speak in terms the average person would understand when not familiar with the lender industry.
It was fast paced. The entire team jumped in to help when needed. Nathan and Yohannes was extremely exceptional. Overall good experience.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Very professional people who went out of their way to help me through the mortgage and lending process.
A big thanks to both Brian and Chris.
The entire team was amazing. I help completely safe and in good hands during the entire process. Please give Shane a raise. He went above and beyond his duty to help me. He even gave me his personal cell phone number and told me I could call anytime. I have already started recommending your company to a fellow veteran
Thanks Kendal
Everything was very easy and smooth. I greatly appreciate the help the team gave me.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
-VA Funding Fee is too high.
-The strict requirements prevent buyers from purchasing great value homes with major or minor incomplete items, (small things such as tiles, missing a piece of drywall, big things such as old roof, etc.)
-Funding approval takes a long time upon the closing date.
Billy jones, you are the best there is in the Mortgage Industry, you are knowledgable and efficient , thank you for job well done.
The team was exceptional to work with! They made the process seamless and painless! I would HIGHLY recommend Veterans United to anyone!!
My loan team was awesome. They guided me every step of the way to my forever home.
Veterans United made first time home buying incredibly easy. Mason, Ryan, Christy, Michel thank you all so much for all your help. You guys were amazing and I truly appreciate the house warming/marriage gift. Would recommend to any one in the market for a home.
