Very professional
My experience was an outstanding one. My loan officer Tina Wiggins was very professional, friendly, and helpful throughout the entire process. I wouldn't hesitate to recommend Veterans United to my friends and family.
This purchase process was very long due to the difficulties with the seller and appraiser. I was always able to contact my loan team for answers, which made the waiting more bearable.
They worked hard to make sure that I get the proper care
We're sooooooo pleased & satisfied with Erica & Team because our transactions was so smooth and very understandable to prepare for buying a home.
Great people. Worked hard to get things done in a very fast way. Went above and beyond on everything that was needed to be done. Couldn’t ask for more.
As a first time buyer I would have liked more guidance and or explanation of the closing process.
The agents are with you every step of the way giving updates on the loan process.
Our experience was absolutely amazing. Everything was explained to us in detail, communication was always kept up, and the time it took to close was incredible.
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Veterans United and Ty Reece was a very rewarding experience for my wife and I...at our age, we have moved several times; worked with several mortgages companies and banks, and Veterans United made us feel very positive as individuals and as a Veteran. Ty was diligent; straight-forward and professional. He was a real pleasure to work with. I will begin to speak very proudly about Veterans United.With kind regards, Earnest Williams
Simple and easy, everything was complete online and via email. Could not have been happier.
My experience with the team from veterans United Home loan was exceptional. Both Mitch and Kayla was always ready, to listen or patiently explain and answer my million plus questions. Thank you Mitch and Kayla.
My loan process was 90/10 up until the weeks before closing. My numbers continued to change from the beginning of the process up until closing.weeks before closing I asked my loan officer what are my final numbers for two weeks straight. Everything she asked for was sent that day.. Two days up to closing I emailed her asking for my final closing amount. She assured me i would have by closing. Instead at closing ,after everybody tried to get in touch with her we received notice that I needed to come up with $1200 . This is after clear to close, and final CD issued. I spoke with her one time at the closing. She has not even attempted to reach out to me since. I asked my realtor to reach out to her about the $1200 to see where I stood with vet United. I was told unless I come up with the money , I will not get the loa, she couldn't do any things else for me. I spoke with Chris from client advocate, he basicly stated the same thing she said,but more ruder. I again called and ask for for a district manager or regional manager. I got Mr Richale , who listened and investergated. He called back with in a hour just as he said he would, and to my surprise solve the problem. He stated he looked at the final c.d , and didn't understand where the $1200 was needed. He even handled issues that came up Monday at closing. I think it was tottaly unprofessional the way the loan officer handle me and the process. She should have talk to me regardless of the situation bad or good. I went from $900 , to $1000, $2000,$3300. She stated to me that's to high.i thought that this company was truly for the vets, look at the name,VETERANS UNITED. It must not mean military veterans. Mr, Richale save the day, you need people like him staffing every portion in you company. Not those like Chris in client advocate, loan officer. I have every email that was revived and sent in reference to my loan. The company should have payed my part of the closing because of the embarrassment , problems, and unprofessionalism that I received . If I wouldn't been persistent in working to solve the problem , no one from veterans united would have called.
Response from Veterans United
Thank your for this information Ryan. We are happy to hear you were able to speak with a manager in Client Advocate and they were able to help explain what was needed in this instance. Although we cannot make up for the experience you have had, it is important to Veterans United that we continuously work to improve.
I don't know if it was the system or the files but I had a lot of trouble with myvu
I am exceptionally pleased with the professionalism and integrity of the agents we have dealt with during our application process, securing a home and closing processes. The best experience both I and my wife have had.
