Entire process was very easy Shane made the whole thing pleasurable
My experience with Veterans United was absolutely exceptional! From beginning to end, everyone involved went above and beyond to make my home-buying journey as smooth and stress-free as possible. This was honestly one of the easiest and most seamless processes I have ever experienced. The entire team was professional, knowledgeable, patient, and genuinely committed to helping me become a homeowner. I am beyond grateful that I had such an amazing team guiding me through this important milestone. I couldn’t be happier with my experience, and I would absolutely recommend Veterans United to anyone looking to purchase a home!
⭐⭐⭐⭐⭐We cannot say enough wonderful things about Jennifer Stewart, Dana Derrick, Garth Haugen, and the entire team! From beginning to end, our experience was absolutely amazing. They went above and beyond to make the entire process as smooth, stress-free, and seamless as possible.Jennifer was truly incredible! Her professionalism, knowledge, patience, communication, and genuine dedication made all the difference. She made sure that we felt supported, valued, informed, and genuinely cared for every step of the way. We never felt like we were just another transaction. We felt like we mattered, and that means more than words can express.A special thank-you to Dana, our loan coordinator, for her hard work, organization, communication, and attention to detail. Garth and the rest of the team also deserve so much recognition for everything they did behind the scenes to help make this such a wonderful experience.Every single person we worked with demonstrated exceptional professionalism, kindness, and a genuine commitment to making things happen. We always felt that we were in great hands, and their willingness to go above and beyond did not go unnoticed.It is rare to find a team that combines such incredible knowledge and expertise with genuine compassion and care for the people they serve. We are beyond grateful for each and every one of them.If you are looking for a loan officer and team who truly care, communicate, go the extra mile, and make you feel like a priority, look no further! We would 100% recommend Veterans United, Jennifer, Dana, Garth, and the entire team without hesitation. We would absolutely work with them again and encourage anyone looking for an outstanding lending experience to do the same!Thank you all for making such an important milestone in our lives such a positive and memorable experience. We are so grateful for everything you did for us. You are truly an exceptional team, and you deserve every bit of recognition and praise!Five stars are simply not enough!- Johnson
Very informative and always kept me up to date. Always answer questions right away. Very knowledgeable.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
They were the most helpful! Even when things didn’t look like they were going to work right they were right there to make sure everything went smoothly. Vishal and Amanda are the absolute best!
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The entire team was absolutely top tier.
My wife and I felt as if we were the only people getting into a house. Anything I asked for that I was concerned about had a professional response quickly. Everyone was very nice and thorough thoughtful explanations were great so this Infantryman had a clear understanding of everything.Absolutely top tier all around Clint and Shannon ... Thank you very much for everything.. top tier.
I cannot say enough good things about my experience with Veterans United! My homebuying journey was definitely not the easiest, and there were moments when I felt discouraged, but the team made sure I stayed informed and supported throughout the entire process. What I appreciated most was their communication, patience, and willingness to find solutions instead of just telling me no. They truly went above and beyond to make sure I made it to the closing table.
It was a great experience even with my team having so many changes everything stayed on track up to the end. It was an overwhelming experience that they helped simplify and they were extremely responsive to emails and texts.
We highly recommend Veterans United - they made two confused young adults into home owners!
The team at vu helped us to get the house we wanted with little to no stress at all on to us. They are very friendly and you can tell they are here to help.
Exceptional individuals. Professionals at their craft. Stewards of there Profession. Great experience. Took care of me with everything. Had no issues at all. Great people and thank you for all you do. Made my transition very smooth.
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From my loan officer down to the rest of the team were very helpful and assisted in everything I needed to accomplish my buying of my home. Even as I spoke to my loan officer about setting my payment on autopay he advised me that they are ready to assist me in a smooth transition. I'm very pleased at all the help I received. Thank you ALL.
We are thankful for all the hard work and professionalism of the team.
The experience was unreal. Meghan's team always stayed in touch and provided many resources during my home buying process. I would recommend Veterans United to friends, family, and co workers.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Things were going okay until the last 48 hours before closing in which Gabriel Maldonado got pushy with me, literally told me not to listen to people talking about the process, and said "he only cared about when my inspection was gonna happen before I signed off!" He also didn't tell me correctly how the re-finance works with a VA loan, and didn't disclose you must obey "lenders rule" when securing a VA loan. This would have been great news to know before 48 hours before closing. Had I known, I would have chosen another lender. My advice, make sure you ask every question at the beginning, simply omitting facts, rules, rights and regulations does not make it okay to thing you are forgetting or don't have to tell the client. Omitting factual and helpful information is essential, and the same thing as lying. My advice, do your shopping around and do your homework. By the way, he was nice enough to make sure to pretty much ruin my buying process in the last 48 hours before closing. Make your own decision on what has been done and said. Unethical? Disrespectful? Unprofessional? Behavior unbecoming of a Veteran not looking out for Veterans benefits and well being? You be the judge.
Response from Veterans United
I'm sorry to hear the final days leading up to closing were so frustrating for you, Anthony. Buying a home is a big decision, and I understand how upsetting it must have been to feel pressured or left with unanswered questions about your loan options and requirements. You deserve to feel informed and comfortable with the decisions you're making, especially so close to closing. I'm disappointed this experience took away from what should have been an exciting milestone. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I have used Shannon workman 11 years ago on my first home and I recently used him again on my new home and Shannon consistently provides the best customer service! Very thorough and makes sure as a client that you understand the whole process! Thank you again Shannon!
