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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,441

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,951
4
13,810
3
2,042
2
932
1
706

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Showing all 504 Army service member reviews from Iowa

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5 out of 5 Stars
Would Recommend

Very streamlined experience overall.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Sadich

NMLS# 393144

1.5 out of 5 Stars

Rarely answered calls, dropped the ball with my closing costs, didnt know the final number until my closing day While i was signing,

Response from Veterans United

Jared, thank you for taking time to give us this important feedback. A member of our Client Advocate team has attempted to reach you and we would love the opportunity to speak with you further. Discussing your experience and providing expert advice on the closing process is part of our commitment to excellent service. We appreciate this opportunity to provide continued assistance.

5 out of 5 Stars
Would Recommend
Photo submission from Jeremy S.

It was absolutely wonderful to work with Nick! This is my third time buying a home and first time via email, and let me tell you this was the smoothest, most professional and simply wonderful process of the three!

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

They listed everything we needed to do. If something was unclear, they made sure we knew what needed to be done, or fixed!

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

They helped us from beginning to end never flinching and always there to handle our issues.

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Jacob Powers

NMLS# 1565057

5 out of 5 Stars
Would Recommend

Loan Officer: Callahan Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend
Photo submission from Anthony A.

The team made the process smooth and no hassle.

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

I was always able to reach someone when I needed! They were patient and helpful

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
Larry M

I wouldn't have my new home without Cody Smith's help. The team bent over backwards to help me out and made it look easy, even when we had problems with the paperwork. Thank you so much!

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Extremely easy to deal with.

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

made getting my house easy, and way less stressful.

Loan Officer: Leanna Moss

NMLS# 1126212

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

4.5 out of 5 Stars
Would Recommend

Website is fairly easy and contains a lot of educational videos in terms of learning about VA home loans and the processes involved.The disclosures provided could be better; if the documents reflected more realistic numbers or are updated to reflect changes, it would be helpful. The importance of accurate paperwork can make or break trust; especially if documents require signatures. The disclosures we received would include 30-year loans when we only wanted 15-year. Once the appraisal was complete, we requested new loan numbers to reflect 100% LTV but may have only received that once, then the future paperwork still showed 97% LTV. The best way to receive accurate pay-offs in a refi/bill consolidation would involve the new lender requesting those numbers and updating disclosures; this did not happen. This part isn't a big deal, but customers should be advised to work with prior lenders as they may have remaining balances. I am up to date on these things but most aren't.In the end, with enough self-advocating, I achieved my goals

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Kyle was a pleasure to work with.

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Best VA Loan experience I have ever had.

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Nick did a great job from the very first email to closing on my home. This is my second home I have bought with a VA loan but the first with Veterans United and I will never go with another lender for a VA loan. Thank you so much.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Exceeded my expectations! From the beginning till the end of the loan process. Am greatful that I had my COE (certificate of eligibility) in my possesion prior to applying for the loan. Having this document saved a lot of time & money!

Loan Officer: Carma Bittle

NMLS# 1366915

3.5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Excellent service; and very informative.

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

4.5 out of 5 Stars
Would Recommend

Loan Officer: Keegan Magee

NMLS# 58232

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See all 124,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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