Bryan was great and extremely thoughtful. Him and his team went above and beyond to answer my one million questions (not exaggerating). If you’re looking to buy a home and want someone who will truly answer everything you want to know while also making sure you stay in the price range you’re comfortable with, he’s your guy. We’re currently spending our first night in our dream home and cannot thank you enough.
Our team made us so comfortable & calm while we were going through the process. Keegan and his teammates are a true asset to Veterans United.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
From start to finish, it was like they were holding my hand the whole way, from the first phone call I got to the end , this went very well, besides me having to do homework, lol... But all this was done very professional, I was never in the dark about how things was going to work, the team that was on this worked perfectly together.
I just wish I could have used my military discount on the closing lol....
This was the best experience. I had the best people for my situation. Everyone was great, I was understood and heard. This is a great team. I thank everyone for what they did. I have told everyone about veterans united and will keep telling everyone about y’all.
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Would definitely recommend to any one!
Stephen Bash and his entire team were outstanding. Consistent updates throughout the process, which allowed for a smooth and and rapid closing. This is my second time working with the team, which speaks volumes and results! Thank you again to the entire team and organization, you guys were great!
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
I don't have any friends that would have access to this benefit but if I came across someone casually that did and was looking to buy I would recommend any day.
Jake Force and the entire Veterans United team went above and beyond to help us find our home. Our home search lasted several months, took us across multiple states, and even included a major lender error that could have completely derailed the process. Thanks to Jake’s expertise and the resources available through Veterans United, they were able to resolve the issue and secure our loan approval before our planned closing date.I highly recommend Jake Force and the Veterans United team to any service member or veteran looking to purchase a home. Their professionalism, dedication, and commitment to their clients made all the difference in helping us achieve our goal of homeownership.
it was a little nerve racking but it all worked out for the good
I had a wonderful experience with Veterans United, especially as a first time homebuyer. They truly offer a one stop a one-stop shop experience by connecting you with a loan officer, real estate attorney and realtor, making the entire process much more convenient.My loan officers, Nicole Donnelly and Zachary Bolte, were outstanding. Nicole was incredibly helpful throughout the process, regularly checking in to see how everything was going, keeping me informed every step of the way, and making sure I knew exactly what was needed to keep everything moving smoothly. Zach was equally supportive, coordinating with my realtor, attorney, and me to provide timely updates, keep the loan process on track, and ensure the appraisal was completed.The entire team was professional, responsive and committed to making my first home purchase a success. I highly recommend Veterans United to anyone looking for a smooth and well supported home buying experience.
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Great people!
Staff communicates well and are clear on needs and expectations. Very kind and willing to answer questions.
Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.
This Veterans United team was absolutely awesome. They were very honest and upfront from the beginning. They were dedicated to getting me and my family into our new home by working tirelessly and quickly everyday until closed. We could have not been more satisfied. Thank you!
You guys made my process so easy and smooth. I wish everyone has a team as great as you guys are. Blessings to all of you and your families
Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Response from Veterans United
Hi Brian,
I'm sorry your homebuying experience ended on such a stressful note. After everything that goes into getting to closing day, it's understandable that unexpected delays and document issues would take away from what should have been an exciting milestone.
I can imagine how frustrating it was to have your closing postponed and then spend part of the day waiting for everything to be finalized, especially when you had other commitments and couldn't leave with the keys to your new home. That's not the kind of experience we want our borrowers to have.
I'd appreciate the opportunity to learn more about what happened and review your experience with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Congratulations on your new home, and I hope we'll have the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
