OUTSTANDING!!!
Nick and his team made the whole process thoughtless and effortless. Couldn't recommend more.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
Overall, I had a positive experience working with Veterans United for my home purchase in Chicago. The team handled the VA loan requirements and appraisal efficiently and I appreciated the clear communication regarding the conditional approval and final clear to close.However, there were a couple of minor issues. I experienced some communication delays around some questions regarding my mail forwarding and the final cash to close was significantly higher than the initial estimate provided by the lender, which felt abnormal and was a bit of a surprise at the end. Despite these hurdles, the team ensured we stayed on track for a successful closing.
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Jimmy and his team were great. They provided excellent customer service and responded quickly to any questions and concerns I had.
Jake was such a pleasure to work with throughout the entire process! We had a bad experience with a different broker and Jake made this experience very clear, easy and quick! The whole team was a joy to work with and when the rates fall, I won’t hesitate to reach out to Jake!
I would definitely recommend
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
Kenny Scheer and his team are by far the best I’ve ever worked with. This was my 3rd purchase and I cannot overstate how helpful and responsive he was/is.
Great to work with. Made the process smooth and easy to understand
After uploading my disability papers, I was told I would get tax exemptions. Not only is that not the case, now I can’t even afford mortgage. This has ruined my life
Response from Veterans United
Hi Adam,
I’m really sorry this situation has been so overwhelming. I can understand how upsetting it is when expectations around costs and taxes don’t line up the way you anticipated.
Tax exemptions can make a meaningful difference, but they do require approval through the local taxing authority and aren’t always applied right away. We aim to clearly explain that process and timing, including the steps needed to have the exemption put in place, and I’m sorry if that wasn’t as clear as it should have been.
I’m glad to hear you’re already connected with our Client Advocate team, and I hope they’re able to provide clarity and support as you work through this.
Sincerely,
Claire S., Client Relations Manager
Jackson and his team gave us an excellent experience buying our first home. We always felt informed and safe while they took care of everything to begin our future.
Madison Yant is the quintessential loan officer!!!
Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.
We could not be happier with Bobby Moss and his team when it came to refinancing our mortgage with Veterans United. They were professional and made the entire process painless. If there were questions we had, they took the time to explain everything with kindness and patience. Emails were answered promptly and they were always available for a phone call if needed. We highly recommend them for anyone wishing to purchase or refinance a home.
Tyler and Paige went beyond to get the house refinanced. They were very professional and informative.
Holly Ray is and was absolutely amazing. She was always there for us when we had any questions and helped our loan process be as smooth as possible. Can't recommend her enough!
