They was there every step of the way. They answered every question I had to ask. They were amazing to have behind you for the first time buying a house
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
great job.
Your entire staff is amazing. Everyone’s willingness to help was beyond amazing. We are truly thankful for all of you!!!
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Loved Veterans United! Everything on their website and app is super user friendly.
Things did not go well for me, things kept getting pushed back and I’m not exactly who was responsible for it. I was 1-2 weeks ahead of schedule on my end and the ball was dropped somewhere. I can’t point the finger at anybody but me and my family are down about 1000$ unnecessarily. On top of that they claimed that they fought for us to get back some compensation but I’m not suprised that we were let down.
Response from Veterans United
Hey Gabriel,
I'm really sorry to hear how things went for you and your family. It’s clear you worked hard to stay ahead, and to still come out the other side feeling delayed, disappointed, and out-of-pocket—that’s incredibly frustrating. I would feel the same way in your shoes.
Even if you’re not sure exactly where things went off track, I want you to know that we’re taking your feedback seriously. We never want our borrowers to feel like they were left hanging or let down, especially when it comes to something as important as timing and financial clarity. The fact that you were told we were pushing for compensation and ended up disappointed—yeah, that stings, and I’m sorry.
I’d really appreciate if my team had the chance to look deeper into what happened on our end. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to talk whenever you’re ready.
Honestly it was hard to reach everyone and very complicated and a lot more of a hassle compared to when I went with veterans first honestly I would go with them over veterans united we finished very last minute and was a constant hassle
Response from Veterans United
Hey Bryson,
I really appreciate you taking the time to share your experience—even though I wish it had been a better one. I’m sorry to hear how difficult it was to get in touch with folks throughout the process, and that things felt rushed and overly complicated. That’s not the experience we aim to deliver.
Finishing at the last minute and feeling like you’re chasing updates the whole way through is incredibly stressful—especially when you're making one of the biggest financial decisions of your life. I’d love the chance to learn more about what happened so we can look at how to improve and prevent other buyers from going through the same thing.
If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
good service all through the prosses i will use them when i buy my next home
Easy and pleasant as always. Have worked with VU multiple times and will continue to do so every time.
I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
Veterans United was the best experience I have had with my home buying experience.
I will recommend veteran united to everyone I know!
