My loan office Matthew Was great at leading me through every step of the way.
What a well organized company! The process from first contact to closing on our loan went so smoothly.
I’m in the home that I wanted to be in!
Veterans United's automated system provides a user friendly platform that expedites loan application processing and provides up-to-date status on each action. This kept us informed on required actions on our part. Our loan officer, Matthew Reehl, also communicated directly with us during the process to clarify additional requirements or questions concerning documentation. He also quickly responded if we left messages regarding our application. This made us feel like we were a priority in his day...
The document management offered through Veterans United is top notch. As a UX engineer by trade, I really enjoyed the effort put into the user journey. It made the document requirements dead simple and left very little guess work for me as a user.
The process has been very easy to follow and comply with.
The loan team was on top of getting everything done. They had excellent communication and when I had questions they'd have the answers or get them for me.
Jeff and his team really made the whole process seem simple. With the quick response times to any questions I had to letting me know when and what I needed for keeping the whole process moving along smoothly. They were all professional and personable.
Joe Newberry and his team were amazing from start to finish. I thought I was far off from buying a home. They showed me how close I actually was, what all I needed to get there, and then were right there for me through every step of the way. Highly recommend!
Jill's effort was appreciated. Underwriting needs a basic math refresher.
Response from Veterans United
Thank you for sharing, Richard. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
Everyone was excellent