My experience was exceptional. Every staff member was more than helpful! Thank you for everything you did to make my experience a great one. Josie was wonderful. She went above and beyond to ensure I was able to purchase my condo.
They was amazing in every way. Very polite and ontime with everything they ate 5 star company
This has been a very good experience for our family and the folks that help us was very nice and professional. Outstanding
Rob and The whole were fantastic i highly recommend them to walk you through the process of home buying
Really on top of things, nothing was delayed even a little bit.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Overall experience was great! Lots of phone calls to review information which was very helpful and provided many resources for addition home buying needs.
Very great people and super helpful entire time.
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The entire team I worked with—Bill, Nico, and Mandy—was absolutely amazing. They took the time to explain every step of the process, making sure I fully understood what was happening and what was needed from me. They were extremely responsive, consistently providing timely updates and reaching out throughout the process to keep me informed.The Veterans United portal is also very user-friendly and clearly outlines the documents and information you need to submit, which made the process even easier. Overall, my experience was incredibly smooth and stress-free, especially when I stayed on top of submitting the requested documentation.I would highly recommend Veterans United to anyone who is eligible. I truly can’t thank Bill, Nico, Mandy, and the entire team enough for their professionalism, support, and dedication throughout the process!
They were truthful, polite and got the job done!
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
It was great working with this whole team. We were able to purchase our home quickly! Communication was outstanding..Thanks!
I honestly was really disappointed. Poor communication, poor customer service, always waiting till the last minute to request additional information, in gerneral not knowing the specifics of my loan before calling or sending emails. Needless phone calls in the middle of the work day. 1st house deal fell through after a lot of fumbles and we still received a "Welcome to your New Home" gift. Made my wife really upset and in general was a really dumb mistake on their part. Just because it says veterans doesn't mean its the best place for veterans. Pick another company if you prefer not having additional stress with your home buying experience. All in all I still got a home, but it was mostly on the shoulders of my realtor.
Response from Veterans United
Hi Dylan,
I’m sorry your homebuying experience left you feeling this disappointed. Clear, timely communication is especially important during an already stressful process, and I can understand your frustration with repeated requests for information, unexpected calls, and feeling like your loan details weren’t always understood before you were contacted.
I’m also sorry about the welcome-home gift arriving after your first home purchase fell through. I can understand how upsetting and discouraging that must have been for you and your wife, especially after everything you had already experienced.
I appreciate you sharing this feedback, and I’d like the opportunity to better understand what happened throughout your loan process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Casey was wonderful. Very responsive and relatable.
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Rob and Cara were both fantastic. Kept me informed and got back with me when I needed something.
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Macenzie was very helpful throughout the process. In fact, during closing there was an issue with the final figures, it was taking two hours, I finally had to make a call to Macenzie to get the problem resolved. She saved the day, I was ready to cancel the deal.
They were very thorough through the process. Always giving updates. Super super helpful with any type of questions I may of had. I absolutely enjoyed working with Corey and his team!
