I think over all the service was really great it was easy and seamless my only thing to say would be more communication between officers and buyers I was left in the dark for the majority of this but besides that va united was amazing
Response from Veterans United
Hi Jay,
Thank you for sharing your experience. I'm glad to hear the process felt easy and seamless overall and that you had a great experience with Veterans United.
I also appreciate your feedback about communication. Buying a home is a big milestone, and I understand how important it is to stay informed throughout the process. Your comments help us identify opportunities to improve the experience for future borrowers.
Thank you again for choosing Veterans United, and congratulations on your new home!
Sincerely,
Claire S., Client Relations Manager
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Jake was amazing
Sarah Streeter and the team were amazing!! I have worked with Sarah before on buying a previous home and came back for another! Everything about the process was awesome and anyone that works with Sarah and her team will be greatly pleased! Thanks for everything
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I would truly like to thank the entire team for their support and guidance throughout this entire experience. They made it as pain free as possible
Definitely deserve a 10/10. After we closed, we received a box in the mail. It was a welcome gift for my autistic child. I never thought they would've sent that package. At no point was a package ever discussed.
I selected Veterans United because of their reputation for serving veterans, but unfortunately my experience fell far below expectations.My mortgage process lasted 68 days and was plagued by poor communication, missed deadlines, and repeated requests for documentation that could and should have been requested much earlier in the process. Critical items were routinely brought up at the last minute, creating unnecessary stress and placing my closing at risk.What concerns me most is that personal information was disclosed through email communications to individuals who had no legitimate need to receive that information. This raised serious concerns about privacy, professionalism, and the handling of sensitive customer information.I was also provided information regarding rates that later proved to be inaccurate, leaving me feeling misled during one of the most significant financial transactions of my life. Throughout the process, communication was inconsistent, responses were delayed, and I frequently found myself chasing updates rather than receiving proactive communication from my loan team.The delays ultimately caused me financial harm. Because Veterans United failed to meet agreed-upon timelines, I was forced to spend over $1,000 in rent on the very home I was purchasing while waiting for the loan process to be completed. These costs would not have been incurred had the loan been processed within the originally communicated timeframe.I understand that mortgage transactions can be complex and that unforeseen issues can arise. However, the problems I encountered were not isolated incidents. They reflected a pattern of poor planning, inadequate communication, lack of urgency, and a failure to properly manage the loan process from start to finish.While I did ultimately close on my home, the experience was far more difficult, costly, and frustrating than it should have been. Veterans deserve better communication, better accountability, and greater respect for their time, finances, and personal information than what I experienced during this process.Based on my experience, I cannot recommend Veterans United.
Response from Veterans United
Hello Thomas,
Thank you for taking the time to share your experience. I'm sorry to hear that the loan process did not meet your expectations and that what should have been an exciting milestone became a source of stress and frustration.
I understand your concerns regarding communication, unexpected delays, last-minute requests, and the overall lack of consistency throughout the process. It's also understandable that concerns involving the handling of personal information would be especially troubling. Buying a home is one of the most significant financial decisions a person can make, and you should feel informed, supported, and confident throughout the process.
I'm also sorry to hear that the delays created additional expenses and added to the challenges you experienced. While we know every loan presents unique circumstances, we never want borrowers to feel that their time, concerns, or trust have not been respected.
We appreciate you sharing this feedback and bringing these concerns to our attention. If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
Response from Veterans United
Hi Lori,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was marked by inconsistent communication, unanswered questions, and confusion throughout the loan process. I understand how frustrating it can be when expectations aren't clearly communicated and you don't feel confident that you're receiving consistent information during such an important financial decision.
It's especially disappointing to hear that the experience left you feeling unsupported and dissatisfied with the outcome. We want every borrower to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I appreciate you sharing your perspective. Feedback like yours helps us better understand where we can improve and provide a better experience for future borrowers.
Sincerely,
Claire S., Client Relations Manager
I would highly recommend Stephen Coloni. He was very helpful throughout my whole process with my VA loan . He checked on me throughout my process
As a first time homebuyer this is a scary process, there are many unknowns and questions you have along the way, but I can confidently say that Noah and my team made me feel heard and answered every question I had. They responded quickly to phone calls and emails. Though this is a scary process and seems so intimidating, I knew I was in good hands from the beginning. I highly recommend Veterans United for your home buying process.
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
Mr.Chris was awesome, the whole team
