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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

180,410

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
134,085
4
36,739
3
6,113
2
1,880
1
1,593

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Showing all 1,997 Army service member home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

Will help every step of the way!!!!

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Wonderful experience

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Jones

NMLS# 1838230

5 out of 5 Stars
Would Recommend

Kris Ball was very patient with my wife and I. He answered all of our questions very professional and he if did not know the answer he would find out what we were asking about and get back to us with the answer in a timely manner.

Loan Officer: Kris Ball

NMLS# 1373481

4 out of 5 Stars
Would Recommend
Photo submission from Luke S.

Loan Officer: Joe Newberry

NMLS# 920498

4.5 out of 5 Stars
Would Recommend

Loan Officer: Adam Campbell

NMLS# 1517906

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Veterans United has been absolutely amazing to work with. We worked mostly with Ryan Cannon, and he was very good. Ryan was quick to respond with questions and very attentive to our case. Emilee Lenz has been really great to work with. Thank you for the personalized door mat! It was a very sweet gesture.

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Thank you.

Loan Officer: Stuart Andrew Timmerman-Waters

NMLS# 1085398

4.5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

The process was pleasant. When I had a question? I got an immediate response.

Loan Officer: Jake Jones

NMLS# 1838230

5 out of 5 Stars
Would Recommend

Everybody that I talked to went out of there way to help us

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
Photo submission from Nathaniel V.

Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.

Loan Officer: Seth Wilmes

NMLS# 1632136

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Highley

NMLS# 1810615

1.5 out of 5 Stars

Personal communication did not exist. Closing disclosures were all over the place for a month. Explanations of many topics never discussed. Incredibly disappointed.

Response from Veterans United

Hi Arthur, we're sorry to hear you were disappointed with your service. Closing disclosures do typically change as the loan proceeds, but we are here to provide explanations and guidance when that happens. Our Client Advocate team reviews feedback to find areas of improvement, and we'd like to discuss your experience in more depth. Please reach out to provide more details at your convenience.

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

4.5 out of 5 Stars
Would Recommend

Promise and Allison where extremely nice, they answered all mybquestions very quickly. Could not ask for a better team of loan specialists.

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Loan Officer: Maureen O'Hare

NMLS# 1064196

3 out of 5 Stars
Would Recommend

The beginning process with Veterans United was quick and easy. Once it went to the transaction coordinator and then underwriting, it became a tedious hassle with communication being, most times, unsatisfactory.

Response from Veterans United

Scott, communication is the foundation of the service we provide, and we're very sorry if we didn't meet your expectations. We continue to review and revise our training materials based on feedback like this. We appreciate your help making the home buying journey better for Veterans.

4 out of 5 Stars
Would Recommend

Loan Officer: Brad Strubel

NMLS# 1392166

4 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

3.5 out of 5 Stars
Would Recommend

Loan Officer : Erin Craig

NMLS# 963957

5 out of 5 Stars
Would Recommend
Photo submission from Danny D.

I would recommend Veterans United to anyone wanting to purchase a home with a VA loan. They are the best for a reason. I thought it wasn't going to happen for me and my family. Veterans United worked hard to make sure my family got the home we wanted.

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

I was very impressed with the service and the professional service that we were goven

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend

Thank you

Loan Officer: Brad Strubel

NMLS# 1392166

4.5 out of 5 Stars
Would Recommend

Very nice job with customer experience. I appreciate the team walking me through the process.

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Buchner

NMLS# 217248

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See all 180,410 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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