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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
5,344 reviews
636 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 5,344 Army service member reviews from Michigan

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5 out of 5 Stars

The process was simple and efficient. My team provided excellent help and understanding. They were quick to respond to any question or concern I had.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

We are very grateful to have found Veterans United. They were awesome to work with!

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Photo submission from Ronald N.

The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars

Rob, Tanner and Nicole were outstanding! They answered the phone when we had a question and were genuinely interested in our process to get our new home closed without any issues.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

A pleasure to work with, and I would work with them again. 👍👍👍

headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

4.5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

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5 out of 5 Stars
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars

I've purchased several homes in the past and I wouldn't choose anyone but Veterans United. Always a pleasure working with the VU team. Everyone treats you like family and works work to get my family into our home and settled in with a smooth transition.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
headshot image of Robert Mathews

Loan Officer: Robert Mathews

NMLS# 2741054

5 out of 5 Stars
Photo submission from Donald T.

Happy in Up North Michigan. Thank you, Veterans United!

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4.5 out of 5 Stars

Great job

headshot image of Misty Ransdell

Loan Officer: Misty Ransdell

NMLS# 2447921

5 out of 5 Stars

Hayley and her team deserve all praises for their excellent work in such a short period of time. They are a team of true professionals - if I won the lottery and could retire all of them I absolutely would. 11/10

headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

0.5 out of 5 Stars

there was a lack of communication with any of my team

Response from Veterans United

Hi Elizabeth,
I’m really sorry to hear that communication felt lacking throughout your experience. That’s frustrating, and it’s not the level of support we want anyone to feel while going through the loan process.

If you’re open to it, our Client Advocate team would like to learn more and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

5 out of 5 Stars

Being a surviving spouse of a veteran
My experience went very well After Mr Dorian Henderson took over my file of becoming a homeowner !

headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Photo submission from Jamillah L.

No Ordinary Experience.

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars

Bennet was amazing. He was there every step of the way even though it took us a couple houses to finally find our one!

headshot image of Bennett Patton

Loan Officer: Bennett Patton

NMLS# 2366517

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4 out of 5 Stars
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

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