The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
This was our second house we bought , I wanted to say that this time around was the best experience, wish our first experience with another Lender would have gone like this, this was truly an amazing experience , it went all so quick and everyone was so nice, helpful and friendly , I can not say enough good things about Veterans united
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Just to clarify, I would recommend the company,only because our realtor said our experience was not the norm. Our match up with an amazing realtor, Is the only reason why we literally did not change companies. The loan team we were assigned to, many times could not accurately answer our questions or explain the figures we were being sent. I understand that numbers change throughout the loan process, but ours were all over the place. Our closing was held up due to "computer clitches" our credit literally had to be errands hours before closing due to said computer glitch when the explanation we were given was that the VA system was down. Our realtor explained the credit issue was with the company vendor, but that was not explained to us. When I asked for an update the day we were supposedto close , I was ignored until my realtor called to ask what was going on and she was told there are no updates, and she explained that because people are scheduling time off work, have made plans to move, etc. You could be courteous enough to reach simply to say. There are no updates at this time. Which is most likely why I recieved ANY response hours after reaching out. Not to mention when reviewing our closing paperwork, our interest rate was wrong and had to be pointed out as well as the fact that paperwork had to be updated for closing even though the loan team was aware we had not sold our current home and then argued with my spouse about property taxes on the day of closing just hours prior to. I had to reach out to our realtor to get it straight literally 2 hours prior to closing a while trying to co.plete work to get to closing on time. The financing portion of our experience was very stressful and frustrating.
Response from Veterans United
Hey Bethany,
I’m really sorry to hear how many complications you ran into during your loan process. You should have been getting clear explanations, timely updates, and accurate figures, and it’s disappointing to hear that didn’t happen. Last-minute changes, unanswered messages, and confusion around your closing day aren’t the kind of experience I want any of our borrowers to have, and I appreciate you sharing what this was like from your side. I’d really like the chance for my folks on client advocate to look into the concerns you raised and better understand where things went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com whenever it works for you.
Everything went great and closing was a breeze
Happy in Up North Michigan. Thank you, Veterans United!
The team has been working with us for nearly a year and helped tremendously during our refinance for a much better interest rate, fantastic people.
Kevin and his team are top notch. This is my 3rd loan with him. I would use him again. Awesome!! Professional!! Both he and his team call back right away!! 10/10
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Response from Veterans United
Hi Joseph,
I’m sorry to hear your experience with Veterans United didn’t meet expectations. Even though you didn’t leave details, we’d like the chance to learn more and see how we can improve. Please reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
No Ordinary Experience.
2nd mortgage service was above expectations. Would refer to friends. Thank you very much. Mike
