Emily, Zachary, and Daniel have been phenomenal to work with!
My team changed a lot and I could have been better informed on What I did have to pay. A little phone tag and the job was done. The entire "To Do's" list up front instead of learning it as we went would have been helpful and way less nerve wracking. But when it came down to the wire I was informed and things were explained. My goals and needs were met and I am happily in a home with most of what I wanted in my budget. That was not an easy target to achieve.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Everyone was professional and helpful.
Lindsey and team are phenomenal, easy to work with, and know how to make great things happen.
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The service was awesome , Wade Houser was very helpful and awesome
The team was very informative and attentive everything was explained in detail every step of the way.
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Bennet was absolutely wonderful. Huge props to him for his professionalism and knowledge. He is someone I would recommend to anyone.
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Happy in Up North Michigan. Thank you, Veterans United!
Everyone I dealt with were very responsive and professional!
Spencer and the team that helped me with getting my new home was amazing. I greatly appreciated all they did.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
