Made my home buying experience simple and easy. Charles kept in touch and was awesome to work with. I wouldn’t change the team I had if I had to do it all over again.
I felt well taken care of throughout the home-buying process. Though I was not impressed with the first agent I was paired with, Veterans United definitely redeemed themselves with the second one. The folks I worked with were always willing to answer my myriad questions and were so gracious with my ignorance with buying a home. I was given a good solid understanding of things so that I was confident and comfortable with my decision once it came to closing on a home! I am very grateful to the team I worked with!
Overall this was an exceptional experience! Thank you to the entire team!
From start to finish it was a pleasure working with everyone on the team.
Great job by the team that helped me purchase my home. The communication was great. Everyone was kind and extremely helpful.Thanks VU!!!!!
Everyone truly cares about you and your journey. Every step you take whether it’s into the unknown or familiar territory, they’re always at the ready and willing to do whatever it takes to get you to where you need to be. They lead with compassion, commitment, and courtesy. Whether you’re a first time home buyer or you’re on your second or third home, they take care of you like they’ve known you for years. 100% recommend
The VA United team overall was awesome to work with and made it easy to get what you needed with a step by step set of instructions and very clear on what I needed to provide to get to closing.
Veterans United is a very comprehensive mortgage loan company offering a wide variety of customer services allowing the user to feel confident that they would be choosing the right company to process their loan. Their website gives you enough loan information to urge a phone call and start your loan process.
My loan team had information 2 weeks prior to my closing. They forgot to file my disability tax exemption so it held up the whole process on closing day. It backed up the Title company and my agent for over 3.5 hours. In the end to complete the close my agent ended up adjusting his commission $671.00. Now I have to pay agent out of pocket instead of it being included in my financing. NO I will not ever recommend. Very poor communications and when they did they wanted to be able to talk at like one time was 849 at night on a Friday night. Another was on a Sunday. Not how ya do business sorry. I do regret using Veterans United. Their folks know nothing about Anxiety / PTSD or how to interact with some one whom has it. Believe me most vets do. It's not always just about the numbers.
Response from Veterans United
Hi Loel,
Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced during your closing process. I understand how frustrating it must have been to encounter a delay on closing day, especially when it affected your title company, real estate agent, and overall experience.
I also understand your concerns regarding communication and the timing of outreach throughout the process. Buying a home can be stressful enough without feeling like important details are being missed or that your individual needs aren't being fully understood. I'm sorry this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Aaron deserves a raise! He's absolutely awesome at what he does. The whole team did a great job and I couldn't be happier with my experience with them.
Brian Walter helped me from a-z in the process and was absolutely pleasant the entire time. If I had to do it again, I would ask for his help!!!
Amazing service by Tim and Bailey they answered so many questions that I had about the home buying process and made things easy for me to understand. Highly recommended the team at VU
Dustin, Gray, and Crosby were all great to work with. The team is knowledgeable and fast.
Tay Carson made the entire process smooth and fairly effortless. Answered all the questions my wife and I had also he and his team sent us surprise gifts along the way that were greatly appreciated. Overall great experience, have nothing to complain about. Would recommend and will use again in the future.
Great communicators. Seemed to anticipate any problems.
