David Fields has been so helpful and amazing we’re forever grateful for his help during the process and the follow ups after!
Thank You!
Such a great experience and everyone was wonderful to deal with. If I ever need to I’d definitely use again.
Collin and Jake were awesome to work with. They had a lot of obstacles to overcome and do so with ease
Sloooooowwww going.
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Good job ya’ll! Thank you!
Dave and the team made getting thru the process easier than expected and helped make owning my own home a reality.
Progress was really smooth and easy. I did stress a bit since it’s my first time buying a home and going through the process. Once it was all said and done I realized I was worrying for no reason as it was way easier than expected.
I previously avoided applying for a VA loan due to the multiple miles of red tape and loop holes in place. After speaking from a few other veterans in the last year and hearing their VA loans went through without many hassles, I reluctantly decided to give it a try. After working nearly three months to get our loan to closing, I have deduced that the VA loan system has not changed much from what I remember and that my colleagues that informed me got off lucky. Our loan officer Kat was very nice, cordial, polite and willing to help, but I believe this process involves too many individuals. We felt we had to re-supply the same info over and over, just to another individual in the chain. The whole process needs to simplified and better communication amongst the lending staff. We are happy to have this wrapped up as we nearly pulled the plug to pursue conventional lending.
Response from Veterans United
Hi John,
Thank you for taking the time to share your experience, and congratulations on getting your loan to closing! I’m really glad to hear that Kat was supportive throughout the process, but I’m sorry that the overall experience felt cumbersome and frustrating. The VA loan process can sometimes be more involved, and I completely understand how having to repeatedly provide the same information can feel overwhelming.
Your feedback is invaluable, and it's clear we have some areas where we could streamline communication and make the process smoother. I appreciate you bringing this to our attention, and I want you to know that we’ll take this seriously as we work to improve our process.
If you have any more thoughts or if there’s anything else I can help with, please don’t hesitate to reach out. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever is best for you.
Thanks again for trusting us with your home loan, and I hope you’re enjoying your new home.
