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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

131,730

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
113,373
4
14,500
3
2,138
2
978
1
741

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Showing all 1,975 Army service member reviews from Missouri

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5 out of 5 Stars
Would Recommend

I have known Sam for many years now, and he has always been a great mentor to myself and my fellow soldiers. I knew I was going to be taken care of, but he more than exceeded my expectations. Highly recommended.

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
Photo submission from Joseph L.

Ashley Cook and her team went to the extra mile to help me with my new home and did her best and listened to what I needed to get it done. Thank you Ashley! Job well done.

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Loan Officer: James Miller

NMLS# 1374328

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

The whole team helped out with everything made me feel like family and friends

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

Awesome experience! Always was helpful and did everything in there power to give me the best of deals!

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Va helped me. They will help you. When I'm asked, when did you get your home? I answered, when va, help me.

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Veterans United is more than just a company. They treat you like family.

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

4 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

4 out of 5 Stars
Would Recommend

Loan Officer: Mitch Carver

NMLS# 1598040

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Mary and I would like to just say Ghank you for believing in us and assisting us with the purchase of our Dream home.

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Very smooth process and I appreciate being able to see all the documents I need to sign on my to-do list. Also being able to sign all my documents online was a plus.

Loan Officer: Carma Bittle

NMLS# 1366915

2.5 out of 5 Stars

our Mortgage rep was very polite, and understanding. the underwriters were HORRIBLE!! Never again. i have never felt more like a criminal, then i did dealing with the invasive process of the UNDERWRITERS, in my whole life. Morgan tried I Believe his best, he was very polite, very professional and did the best he could of what was in his control. not giving out a rating of 8-9 because there were items involved with this process that if it was explained more clearly and in depth the experience would of been a little better. The only reason i gave a 7 was because I liked how and what the Loan officer, Morgan< was trying to do for us. if i was just rating based on the Financial part dealing with those underwriters, i would of gave them a 2-3. Our real Estate Agent, Holly Knipp was top notch and would recommend her highly.

Response from Veterans United

Raymond, we appreciate your honest feedback and we are glad that your experience with the Loan Officer and Realtor was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Veterans United Home Loans Team will explain everything in detail so you will have knowledge, & a knowledgeable team on your side when making your home buying decisions.

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

I would and will recommend Veterans United to all of my Military friends and Family.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Very excited to be in our new home!! It was a stressful experience from start to finish but Mike was extremely knowledgeable about what it would take to get our loan done!! Thanks again Mike for all your hard work!!

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

4 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

2 out of 5 Stars

Very disappointed in a company that was so highly regarded. I was expecting help along the way, got very vague and broad statements. My team would go days to a week without contacting me. Did not respond to my questions.The final closing disclosure was presented to me at 1:00 p.m. on 9/20/2018. I closed on 9/21/2018. I don't know how TRID applies here, however, very little room for negotiation.Would have loved to have more communication. Even if it was something I didn't want, would have loved for more communication from my team.For that reason, I will not recommend Veterans United to other veterans looking to buy.

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Veterans United made buying a house extremely easy. The whole process was mapped out from the beginning and they let us know exactly what they needed from us and got the job done. Every person we dealt with were extremely kind and helpful. We can't say enough good things about this company. We would recommend this company to anyone who qualifies for a VA loan.

Loan Officer: Dan Salter

NMLS# 1407348

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See all 131,730 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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