Incredible service. Very efficient!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
As a first-time home owner, I was a bit nervous. But Chris and his team made the home buying experience a little less frightening. Everyone on the team was very helpfull.
Matt and team were exceptional. Prompt with responses and answering queries. The process was a breeze!
They dig deep, for veterans.
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
the va inspector didn't check house very well have faucets in bathroom that don't work appliances that don't work countertop broken .All this should have been don and checked in inspection .The last house i bought the inspector checked water temp heater /ac all appliances everything .
Response from Veterans United
Hey David,
I’m really sorry to hear about the issues you’ve run into with your home after closing. That’s understandably frustrating, especially when you expected those items to be checked before purchase.
The VA appraisal looks only at the property’s overall market value and basic livability—it’s not the same as a full home inspection. A separate inspection is the best way to identify things like broken appliances or countertop damage before closing. I know that doesn’t change what you’re dealing with now, but I want you to know how much I understand your disappointment.
If you’d like, I can have my team take a closer look at your file and talk through what happened during the process. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Everything was smooth and easy.
This was much more streamlined than when we used a local lender for our previous home
VU is amazing. I have used the for 3 homes now and I would not choose any other company to work with.
The team was very helpful during the process. And cared about the customer. With Veterans United your not just a number your a customer the team cares about. Would highly recommend Veterans United to other Veterans as they are there to help you through the whole loan process. And are there to answer any question you have.
Very professional
