Mason and his team (Ryan, Hannah, Abbey, and Shelby) were absolutely phenomenal. It was my first home purchase and they made the entire experience seamless! I would absolutely recommend Mason and his team to any and all friends and family of mine! Thank you guys for the amazing experience and making my homeownership dream a reality!
Veterans United made such a stressful process as simple quick and easy as it could’ve possibly been.
Working with the VU team was an amazing experience I would recommend to everyone, I felt at many times the customer service was so amazing I thought to myself am I being scammed cause everyone is so nice! I am very busy and under a lot of stress you would think buying a home in another state would be stressful however this team made it so it was the most manageable thing in my life right now they made it so easy and stress free. I appreciate everyone of the team and how they helped us buy our home!
Brad worked so hard!! Thank you so much.
The best team ever!!! So easy to work with and they made my buying process so easy!
Thank you so much for the easy process and the super fast closing i love the house.
When making a major purchase, we usually go through our credit union. When researching our home purchase, we kept seeing ads for Veteran's United. So, we decided to check them out. The reviews were really good so we initiated contact. From our first contact with Laura, then Tommy, and Tammy, we were impressed! The reviews are legitimate, they really are that good! We were guided through each step and the team always had time to answer our questions. All the attributes you desire when purchasing a home are all here: professional, friendly, knowledgeable, trustworthy, efficient, friendly, thorough. We could but have asked for a better team! Highly recommended!!!
Overall 10 out of 10 would recommend. This was my first home purchase, and from the loan team to my real estate agent everything was easy and smooth sailing!
If you need a company to go up to bat for you. There is no one better to call than right here. You want believe how your life will change. Thank you for everything
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
I was not prepared properly for closing. The ability to buy down points for a lower interest rate was never mentioned by the mortgage team. First time homebuyers need to be informed of all possible options for financing the loan prior to closing.
Response from Veterans United
Hey Stephenie,
I’m really sorry to hear this. First-time homebuyers put a lot of trust in us to guide them through every step, and it sounds like we didn’t fully deliver on that. Buying a home is a huge milestone, and you deserve to feel informed and confident—especially when it comes to important options like buying down points.
I’d really like our advocate team to learn more about what happened here so we can take a closer look. If you're open to it, would you mind reaching out to us? We’d love the chance to listen and see what we can do moving forward.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
I don't know how to expand on the above comments, without sounding like a broken record. The entire process was painless, and fast. If there were any hiccups, the VU team must have straightened it out before I knew they existed.
I highly recommend VU especially if it’s your first time buying a home
Veterans United Team was awesome to work with. Best experience for buying a new house. Process was smooth and simple. System was easy to follow. The whole team I worked with was super nice and responsive. Thank you.
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
My loan officer was extremely helpful, Mr. Jordan was ok but made things difficult and stressful towards the end and my realtor ended up having to step in and straighten out that he had the wrong closing date and that caused the most stress and almost made the seller back out and go with an alternative offer.
Buying a house is always a pain but theses guys made it great.
Thanks to the whole team you guys were awesome and I truly appreciate it and I would recommend this team to anyone thanks so very much.
