Being s Totally and Permanently Disabled Veteran is hard enough, with Veterans I wouldn't have gotten the help I needed to make my family's Dreams come true. I would take a bullet for Veterans United and their staff! I highly recommend this specific team.
Always professional and was able to answer my questions.
GREAT COMMUNICATION !!!!!!
Pre-qualification: let me start by saying that Veterans United (VU) helped me work on my credit to where I wanted it to be via the Lighthouse Program, which was extremely useful. That was a crucial first step for me as I began my venture to buying a home and I'm very appreciative of the guidance I received from them. Without this, I wouldn't have been able to have accomplished this first step. Pre-approval: my loan specialist, who was my primary contact at this step was very friendly and helpful. He communicated with me well, let me know what documents I needed to submit, and we got my pre-approval letter in no time.Home search: I found my own realtor that I was comfortable with and he was fantastic at his job. The first property he showed me I put in an offer on the following day and it was accepted. Processing:This is where things got to be extremely frustrating at times. Granted the VA is utterly frustrating in terms of being meticulous down to the letter, I know that many of frustrations were not directed at the VA, but instead were directed at VU. During the processing stage, my point of contact with VU was a Transaction Coordinator (TC). His attention to detail was terrible and this stage needs to be entirely free of these types of errors. During this stage I had to submit dozens of documents to my TC. Often times I found myself having to submit the same document, because my TC either didn't see that I sent it or there was an error, but it wasn't immediately sent back to me. I was a part of all of the emails between my TC and my realtor (who, again, is very good at his job) and there was a lot of unnecessary back and forth that was due to that lack of attention to detail on my TC's part. Constantly there were instances of repeating the same information to the TC that has been asked for that my realtor already submitted. Being a first time homebuyer I was a layman of sorts in many of the technical aspects of everything that goes into buying a home, but between common sense and my realtor's frustration, it was clear that things were amuck and my TC was to blame.I do know that there were some complications in this process due to the property I was buying being a condo. For example two of the biggest hiccups were the water testing and homeowner's association master insurance policy. For the former, the complex has a well, which puts the VA in a frenzy in terms of the process of getting the water tested and the associated documents. For the latter, my TC dragged his feet in contacting the proper person form the homeowner's association, which nearly caused my closing to get pushed. This was one of the instances in which a lack of attention to detail surfaced.Closing: It wasn't until the day before I had been planning on closing for weeks, did I receive final confirmation that I was clear to close. I can't speak for the normalcy or rarity of it, but I was set to close at 9am, but the closing documents from my lender didn't come in until 9:30. Overall, my experience with VU was between some between "eh" and "adequate". I'm very happy to have been able to close on my new home, which masks some of my frustrations during processing and closing, but those frustrations occurred nonetheless.
Kevin Webster and Jeremy wilder were the best fast and effective very helpful thank you so much
Dan was supurb,always available and on top of any problem.He handled this process professionally and made me feel as though my loan was th e most important loan he was handling.My thanks to you DanPaul
Veterans United provided step by step information throughout the process. Great interest rate.
Behind the scenes process went smooth with only effort on my part to send supporting documents when requested
The overall process was smooth up until closing. I felt that the ball was dropped on both ends (buyer of my house also used VU). Derrick was awesome. Very professional and easy to get ahold of. Thank you.