Amazing experience!
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
First Home!!!!Veterans United made it really simple with their app, instructions, emails, and to do lists. Sounds like alot but they are on top of it and clear all the way to the end.My team of Austin, Lliam, and Daniel were extremely helpful and would recommend them any day of the week.Thank you guys!!
I am glad to be able to provide this feedback.Although this home buying experience has been met with challenges (at no fault of Veterans United) - there is one single person that made this experience as good as it could be and that is Randy Groner. I never had someone provide a level of customer service like he has done for me and my family throughout this process. Randy is truly an invaluable member of your organization. If I ever buy another house in the future I will specifically ask for him over all others.Some examples of how he has went truly above and beyond throughout this experience:
-Randy was available for me at a moments notice at all hours of the day. For example; I have reached out to him early at 5am and late as 11pm and he has responded to my questions. This level of customer service alone is unheard of. I truly felt that he was a part of my family and ensured he tried to do act in the best interest of my family.
- Randy stuck up for me when the sellers agent tried to act in an unethical manner. I felt he was truly more on my side than my own agent. When I say I probably would have just given up on this whole process without Randy - I truly mean it.
-Randy was extremely professional and a subject matter expert throughout this process. Even in the day of closing, which took almost 7 hours (due to the sellers), he remained available and ensured that he did whatever it took to make the process go as smooth as possible. He even spoke with the sellers attorney to ensure that I was protected. I felt he was there with me at the closing table.This sale would not have happened without Randy. Honestly, he was the sole reason it closed because he remained available and remained in mine and my family's corner.Randy from the bottom of the Lehman family's heart, thank you for all that you have done for us. We are truly grateful for you.
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Suzanne was absolutely amazing throughout my entire home-buying process! She was professional, patient, knowledgeable, and always took the time to explain everything to me and answer all of my questions. She made what could have been a stressful process feel smooth and manageable.Suzanne was always responsive and kept me updated every step of the way. I truly felt like she cared about helping me get into my new home, not just closing a loan. I’m extremely grateful for all of her hard work and dedication.If you’re looking for a lender who is trustworthy, helpful, and genuinely cares about her clients, I highly recommend Suzanne. Thank you for everything, Suzanne!
Our experience with Greg Heins & his team was more than we could have imagined. They went above and beyond helping us in getting our “dream retirement home”.
Thank you to Aaron Guinn, Alicia Hart, Kathleen Spotts and everyone on the team. My experience with purchasing a house thru the VA was effortless . Couldn't have done it without them 👏 ❤️
Veterans United truly changed my life, and I am incredibly grateful to Andrew and his entire team. My journey had a few patches that needed ironing out, but what matters most to me is that they continued working toward the goal and ultimately helped make homeownership a reality for me.
As a Veteran, being able to purchase my new home means more than I can put into words. Thank you, Andrew and team, for counting me in, working through the challenges, and helping me reach this milestone. I will always be grateful. 🇺🇸🏡❤️
If I could give a 100 I would So professional Made the process easy
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Very impressed
Cole was timely, efficient, professional, and knowledgable. He took the time to answer every question I had to the best of his ability/knowledge and was patient with me despite my many questions/lack of knowledge. I would 100% recommend Cole to my own family and friends.
It was good working with the team. I was not totally happy with not using my title company of choice and finding out at the last moment that the loan would not fund for 3 days. All things being equal, service was good.
We’ve been searching for a home for about 4 years and Carl Thomas from Veterans United has been such a blessing this last year working with us. Carl and his team worked hard to get us approved for a loan and I will be forever grateful. Thank you Veterans United, Carl Thomas, and his team!
