Veterans United Home Loans staff and loan officers professional, expertise and clarity of communication throughout the loan process was incredible. This made a stressful time easy and smooth.Staff care and support their clients and we’re quick to answer any questions we had during the loan process.The overall experience was outstanding, and we closed in less than 30 days.
The team I worked with were very responsive to my needs and calls. They went above and beyond to help me with any and all questions. They were very professional.
I did not get as many updates as I would have liked.
As always the whole team were professional. I’ve never had a problem with any of the paperwork or “to dos”. Always an easy process. Thank you for all your help and support
Louisiana will always be "home" but I believe I have surely found my place in the world, thanks in LARGE part to the stellar efforts of my Veterans United loan team. Yes, I AM a Proud Veteran Homeowner!
Jordan and his team were amazing to work with! As a first time home buyer the process was smooth and they explained every step! I was so worried at the beginning and they eased my mind and I couldn't be happier! Thank you so much
Clayton is extremely professional. He is efficient and explains the process step-by-step. There are no hidden “surprises.” I have used him twice and will continue to do so in the future.
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Veterans United and the team I worked with were all absolutely incredible. They were easy to communicate with, helped me complete tasks quickly, and even sent me a personalized house warming gift. They went above and beyond and I am more than happy to share my experience with others.
Working with Veterans United throughout my homebuying journey was truly an amazing experience from beginning to end. As a first-time homebuyer, this process was exciting, emotional, and at times very stressful. There were many moving parts, a lot of paperwork, and moments where I felt overwhelmed trying to understand everything involved in purchasing a home. However, my loan officer, Daren, made the experience feel manageable every step of the way.Daren was incredibly patient, professional, knowledgeable, and supportive throughout the entire process. No matter how many questions I had, he always took the time to explain things clearly and make sure I understood what was happening. He consistently communicated with me, kept me updated, and reassured me during some of the more stressful moments leading up to closing. I never felt like I was going through this process alone.One thing that truly stood out to me was how much Daren genuinely cared. He was not only focused on getting the loan completed, but also on making sure I felt comfortable, informed, and confident throughout the journey. His professionalism, dedication, and kindness made a huge impact on my overall experience.The entire Veterans United team was organized, responsive, and supportive from start to finish. Thanks to their hard work, I was able to officially close on my first home and receive my keys — a milestone that means so much to me personally. Becoming a homeowner has been one of the biggest accomplishments of my life, and I’m truly grateful to everyone who helped make this dream a reality.I would absolutely recommend Veterans United, and especially Daren, to any veteran or homebuyer looking for a lender that genuinely cares about their clients and works hard to make the homebuying experience smooth, successful, and memorable.Thank you again for all of your hard work, guidance, and support throughout this journey. I will never forget this experience.
Thank you guys. For everything. I have already and will continue to recommend vets united to all my veteran friends and customers
I would like to leave a 10 star outstanding review for my transaction coordinator
Mr. Jon Ouk , If Mr. Steifferman was the conductor , I would say Mr. Ouk was the engine.
Mr.Ouk made sure that we stayed on track, the same page , again if you felt overwhelmed or not quite sure about something Mr. Ouk would let you know to reach out because we all had a common goal as a team. I really appreciated Mr. Ouk guidance as well during this process. There is a reason this company is called Veterans United , they have a Vets back. Thank you again Veterans United
I will definitely promote Veterans United Home Loans to any one of my Friends including my Love Ones ! The Team was absolutely great to work with and I wouldn’t change a thing. Thanks so much for your assistance and God Bless all of you and your Families
The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.
Response from Veterans United
Hi Tayler,
I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.
While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Chris Rohr at Veterans United was hands down one of the best experiences I’ve had during the home buying process. Chris was professional, knowledgeable, responsive, and genuinely cared about making everything smooth and stress free from start to finish. He took the time to explain every step, answered every question quickly, and made sure I always felt informed and confident throughout the process.What really stood out was his dedication and communication. No matter the time or situation, Chris was always there to help and kept everything moving forward efficiently. You can tell he truly cares about veterans and helping people succeed in buying a home.If you’re looking for a loan officer who is honest, reliable, and goes above and beyond, I highly recommend Chris Rohr and the team at Veterans United Home Loans. Outstanding experience all around.
Stephanie Pantaleo and Rachel Bruce were very prompt and patient with me from the beginning through the end of the loan approval and closing escrow process. They made everything easy to understand and uploading the documents to the VU website with your account was unbelievably fast and easy as well secure! I would recommend VU to all homebuyers!
From the start Jason and his team had my six. Their high level of communication, know-how and professionalism made the home buying process a breeze. We were able to close earlier than estimated which made me happy. There is no other mortgage team for Veterans to compare to than VU. I'll be a repeat customer for life.
