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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

163,956

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
120,967
4
34,136
3
5,647
2
1,745
1
1,461

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Showing all 879 Army service member reviews from New York

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4 out of 5 Stars
Would Recommend

Tyler & Dezi were amazing!!!

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

I was very pleased with how they worked on getting my loan approved and the closing on my home

Loan Officer: Terri Behrens

NMLS# 1122291

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
Photo submission from Zackery S.

Veterans United was an absolute pleasure to work with. They made sure everything was in order and that I was well taken care of throughout the entire process. I would recommend their services to all of veteran friends.

Loan Officer: Jerry Landrey

NMLS# 1107028

4 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

They should continue with the good job.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Blevins

NMLS# 1783024

5 out of 5 Stars
Would Recommend

I would totally recommend Veterans United to anyone looking for mortgage. We had purchased a house prior to this and the circumstances of this purchase was nothing less than complicated. The entire staff we worked with were patient and professional and we would love to work with them again if we ever need to.

Loan Officer: Mike Patzius

NMLS# 1121108

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend
Photo submission from Holly H.

If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.

Loan Officer: Leah Maloney

NMLS# 1374288

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Procrastination, skepticism, and doubt are your worst teaming enemies. Go online now or pick up the phone and get yourself started with Vets United in your home buying process. Seek, live, and experience what the others are raving about. The only regret you may have is that you didn't start the process Sooner!!!

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

I never knew buying a home could be so easy. From the pre-approval to the closing this was a smooth process. I was very impressed by the speed and transparency of the process. I would recommend Veterans United to all my fellow veterans.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Veterans United was truly a great help thru the entire process .Their entire team was without a doubt the reason i own a home now .If your thinking about buying a home I wouldnt advise going anywhere else .They will make your dream of owning come true

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Brandon and Lisa were incredible! Every step of the way, they were there to explain everything and keep me rest assured it was all on schedule. By the end, I was so happy that I was finally a homeowner and the saddest part was that I couldn’t invite them over for our house warming. They’re incredible people and exactly who should be working with other veterans during this stressful process. I can’t thank them enough for all they did for my family and I. They even sent a surprise package over with books and toys for my newborn daughter. There aren’t words to explain how truly appreciative I am for them.

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Veterans United is great. Very easy application process, you can do the whole thing including uploading documents via your smartphone. They are very responsive and definitely look out for your best interests. They had to call my sellers lawyer 3 times a day for a week to get a response. I definitely recommend Veterans United. I had a wonderful experience with them.

Sr. Production Lead: Garrett Holzum

NMLS# 1104071

0.5 out of 5 Stars

If you get Taylor Deppe and her team please request someone else, As she made my process take longer for whatever pleasure she got out of it. She kept requesting a tax exemption that could not have possibly existed untill I owned the home. She also said that if I do not receive this exemption I would not qualify for the home. Taylor Deppe and her team also made me pay for credit cards witch did not needed to be paid. She claimed it was a liability when it actually was not. To top it all off Taylor and her team including the boss himself Blake thought it would be funny to tell us that we would receive a little over 2300 to only find out later on that it was all owed to lawyers and other fees. They inconvenienced us to take out money orders to later find out they were not needed. And my favorite one Taylor Deppe let our inspection fortifications expire so I had to come out of pocket for that twice. Theses people are a nightmare

Response from Veterans United

We appreciate your comments Jhonathan. Providing forms to meet the VA guidelines can get frustrating, but the benefits of the VA loan far outweigh the additional steps for many Veterans. We will review your file to look for any steps we could have taken to improve your experience. Please contact our Client Advocate team if you have further information to provide.

5 out of 5 Stars
Would Recommend

veteransunited is the best

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Awesome costume service. They truly care about each veteran and make the process so easy.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend
Photo submission from Maleaha H.

It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!

Loan Officer: Mike Mange

NMLS# 177094

4 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

0.5 out of 5 Stars

I would previously recommend Veteran's United to other Veteran's due to the quality of service and ease of use that they put forth for me. After this last transaction, I feel like I was just left with the short end of the stick every single step of the way. I believe Veteran's United acted in bad faith and gave me a higher interest rate than was available for new customers and I'm completely disappointed with the entire experience. I was forced into accepting the deal, with no recourse because they completed the paperwork so late from their title work attorney.

Response from Veterans United

Hello Christopher, we appreciate your feedback on this matter and appreciate the recent opportunity we had to discuss this with you. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience, and learning how we might look to improve is part of our commitment to provide outstanding customer service.

4.5 out of 5 Stars
Would Recommend

I do not recall Luke's name during my process.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Highly recommend

Loan Officer: Kevin Reichert

NMLS# 43302

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See all 163,956 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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