The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
Response from Veterans United
Hi Charles,
Thank you for taking the time to share your experience. I'm sorry to hear the process felt disorganized and that you encountered communication issues and errors along the way. I understand how frustrating it can be to feel like you have to catch mistakes yourself, especially during such an important process.
Your feedback is important, and I appreciate you bringing these concerns to our attention. I'd like the opportunity to learn more about what happened so I can better understand your experience and share your feedback with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Seth and Justin helped every step of the way and were always there to answer any questions we had. They are the best.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
This was our first time using Veteran's United and the process was extremely long, difficult and we almost ended up homeless. Because of so many factors, both from VU and other sources, closing was literally the last day of the month when our rental lease ended. The lack of communication between VU staff resulted on not everyone being on the same page most of the time and misinformation being given. Overall, was not satisfied and would not use this company again.
Very helpful and had an answer for any question i threw out there.
Joe and his team were amazing, friendly, professional, and proficient. They knew I was on a timeline and worked hard to get everything lined up to make that timeline.
Brittany Lucy made the whole process palatable
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
I like the fact that the lines of communication was always open and any question I ahd was always answered . The process was also quick and relatively effortless
Joe and Abby were wonderful. I wish we used Veteran’s United before. Great company, great people. Thank you.
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Jacob and Bailey were great every step of the way. I’ve always heard how hard this process is. It felt easy doing it with you guys. Thank uou
Jayden and everyone were more than outstanding, my wife and i couldn’t be more happy and extremely grateful for everything she did for us, how professional she is, how she walked us all our questions. if i could give her a 20 out of 10 i would
I cannot thank the team at VU enough for helping me land such a beautiful home.
It went really well. The entire team was extremely professional, and dedicated to making the process as easy as possible for me. It was very fluid, and very much stress-free. All direction I was given was very clear and concise, and when questioned for further information, I was provided with very thorough and specific answers. I never had an issue with getting in contact with my loan officer or coordinator. Or any part of the team. And even with me getting deployed near the end of the entire process, they were very accommodating and understanding, and continue to work with me through time changes and everyone’s busy schedule. Not only would I suggest veterans United, I already have already referred Veterans United, and I plan on using them again in the future.
The team at Veteran’s United were a pleasure to work with. They were always there when I had a question; always returned a phone call in a timely manner. The team explained the process and made the home buying experience easier than what others had experienced. I will recommend them to everyone.
The entire team was very helpful and kept me in the loop along the way. The entire process was smooth and felt effortless.
