I never thought the whole home buying experience would go that smoothly.
Initial process was easy and communication was good.Uploading information was a breeze!Communication was good and they were good to respond to texts, emails and calls.Later on there were some delays with miscommunication; not being informed as soon as possible.There was some personal communication where personal information was forgotten and needed restated.They were providing inaccurate information, because they were not local, about the closing process and representation that I had to find out about in order to help with accurate closing.Appraisal process was a nightmare. Not sure if that was local, regional, VA, or whatever influence Veterans United had with it but it was B A D(!), causing delays and penalties.Pre-qualification occurred on 7/16 and closing happened on 9/17.My appraiser acted as a inspector. Without testing anything, and was able to conclude electrical code issues and corresponding corrections through visuals only! The appraisal process was an absolute joke and sham. She even rejected a report from a licensed inspector who indicated her interpretation of the code is inaccurate, because corrections needed to be made by a licensed contractor (not electrition); who, by the way, is not as credentialed as the inspector. Plus the fact the appraiser calling the wrong number to set up appointments after I called and gave them my number-personally! No once- for the initial inspection! But even for the reinspection!The appraisal was my biggest complaint, concern and issue. But, eventually I was able to close and get a good IR!
Response from Veterans United
Jeremy, thank you for the detailed review of your recent home purchase. We never like to hear about issues with the appraisal process. Appraisers are assigned by the VA directly, but our Client Advocate team is available to assist you with reporting this information. Please give us a call if we can be of further assistance. We appreciate the opportunity to serve you.
Very easy to work with and they keep you well informed.
Very glad to have worked with all the fine people at veterans united
the folks at Veterans United are competent and know their business very well!
Overall, I appreciate what Joe and the company has done for me and my daughter. Having our own home again after the past issues with divorce and credit is a blessing for us.
Always complete customer satisfaction!!!!!!
This was the best experience I could have had in buying my home. HIGHLY RECOMMEND them !!!
I would like to say that I am a first time homebuyer and just closed on my new home through Veteran's United, so make if you want to own your own home just go for it and don't listen to negative comments and try it for yourself. Veteran's United is a very professional lender who actually cares. And if you are not ready at this time with your credit they have an amazing lighthouse program so check it out for yourself so you can become a Veteran homeowner like myself. Thank's again Veteran's United!!