Alec and his team did a fantastic job communicating with us throughout the process. Natasha was prompt and detailed on all of her communications to us. The entire loan process went about a smooth as we could’ve expected.
Hunter took very good care of me. The communication was excellent. The app made everything efficient and way. Everyone on the staff that I worked with was easy to get along with. Would call, if I didn’t answer I would call back and they would be very understanding.
I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!
Outstanding from beginning to end
Unfortunately, our experience with this lending company was extremely disappointing from start to finish.
Communication was consistently poor, and there were multiple instances where we were told things that were either inaccurate or seemed to change depending on who we spoke with. This created unnecessary confusion and stress during an already stressful process. We frequently felt as though we were being asked to provide or explain things that had already been addressed, and getting clear, consistent answers was incredibly difficult.
What was even more disappointing was the lack of professionalism in some of the interactions. We experienced communication that came across as rude and dismissive, and our realtor was also treated in a way that we felt was unnecessarily disrespectful and unprofessional. Our realtor worked extremely hard to keep everything moving and should not have had to deal with that type of communication.
Buying a home is a major financial decision, and you should be able to trust your lender to communicate clearly, provide accurate information, and work professionally with everyone involved in the transaction. Unfortunately, that was not our experience.
We are thankful the process is finally behind us, but based on our experience, I would not recommend this lending company. The entire process caused far more frustration and stress than it should have.
Response from Veterans United
Hi Joshua,
I’m sorry this was your experience with us. Buying a home already comes with plenty of stress, and having to repeatedly revisit information, sort through inconsistent answers, or struggle to get clear communication only adds to that.
I’m also concerned to hear that some of your interactions felt rude or dismissive, including those involving your realtor. You and the people helping you through such an important purchase deserve to feel heard and treated with professionalism throughout the process.
I appreciate you taking the time to share this, even though I know it comes after a frustrating experience. I’d like the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you for walking us through all the details. It takes to get a VA loan.
Amazing customer service and very helpful and friendly,Torri is very helpful and top of the line in helping you achieving finding your dream home.
I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023
Great experience and easy process! Thank you so much for everything!
The whole VU Team was a Godsent! Everything was easier with them and I felt like I didn’t have to worry about anything because they made sure they kept me updated, communicated frequently, and checked in on me. From the credit consultant (Brett), the loan specialist (Alex), the loan coordinator (Jaclyn) , the concierge (Nicky), and lastly my loan officer (Lance). They connected me with an amazing realtor, great resources to get things set up like security, WiFi, utility providers, etc. I can go on and on. Overall, I highly recommend if you want peace of mind through the home buying process!
Very patient and helpful.
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Great loan officer and even better person!
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
