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Veterans United Reviews

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
7,654 reviews
629 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Army
Caring Easy Supportive Linda J., Marines
Army
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 7,654 Army service member reviews from Ohio

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5 out of 5 Stars

Veterans United helped me secure my forever home in an efficient, kind and timely manner. They directed me every step with the "must haves" and made them easy to understand and complete. I highly recommend Veterans United to any of my fellow veterans!

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars

Had my back since first day. Answered all my questions I had from day 1 with jordyns team.

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
headshot image of Emmy Curry

Loan Officer Team Lead: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer Team Lead: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Photo submission from Sonia I.

I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars

You guys were great, very patient no rushing. I would recommend you all to friends and veterans alike thank you all for your hard work.

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars

The team was great! They provided me all the info I needed and answered every question I could think of. They kept everything on track the entire process and I’m very happy. Will definitely recommend Adam and the team to my friends/family in the future!

headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
headshot image of Nick Kundert

Loan Officer Team Lead: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

0.5 out of 5 Stars
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

3 out of 5 Stars

The staff and associates were very helpful and cooperative, however; the simple truth is the interest rates were not just high, they were ridiculously high and that ruins everything. I must refinance or I will never pay the loan off! The closing costs were too high for a VA loan, and the numerous inspection fees and associated costs added nothing to the capital, or the loan in general. That is mostly the fault of the state of Ohio and the VA loan associated and makes everything difficult. If I didn't need the home, I would have cancelled the loan completely.

Response from Veterans United

Hey Dean,
I'm glad to hear our team was helpful and supportive throughout the process, but I'm sorry the financial side of your experience left you feeling disappointed. I understand how discouraging it can be when interest rates, closing costs, and other expenses add up, especially when you're trying to make homeownership affordable. I appreciate you sharing your concerns and would welcome the opportunity to take a closer look at your experience and discuss any questions you may have about your loan. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

4.5 out of 5 Stars
Photo submission from Vincent L.

I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

4.5 out of 5 Stars
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars

Very professional company was on time answer with any questions no worry the hold process I appreciate ever thing and would highly recommend it to any vertran out looking to make a major step in life thank to all

headshot image of Christian Demand

Loan Officer: Christian Demand

NMLS# 1952534

5 out of 5 Stars

The process was made simple by my VU team. They did an outstanding job making sure all my questions were answered quickly and accurately. The whole process was very smooth and not at all stressful. I highly recommend VU for your next home loan!

headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

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5 out of 5 Stars
headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars
headshot image of Anne Kuster

Loan Officer Team Lead: Anne Kuster

NMLS# 1068788

5 out of 5 Stars

My whole experience was extremely helpful and quick. Especially my Loan officer Brett and Realtor Eric.

headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

4 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars

Above and beyond every step of the way.

headshot image of Chris Hill

Loan Officer Team Lead: Chris Hill

NMLS# 868934

5 out of 5 Stars
Photo submission from David H.

Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!

headshot image of Caitlin Finnegan

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars

Working with Veterans United was an absolute breeze. The entire process was simple and streamlined, and the people were fantastic to work with.

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars

Kenny and his team made the home buying process easy and quick. would recommend them to any veteran.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars

This is a great team!! We have been so impressed, with every aspect of the process! Absolutely wonderful!! We highly recommend, using this wonderful service!!

headshot image of David Tungesvik

Loan Officer: David Tungesvik

NMLS# 2798527

5 out of 5 Stars
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

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