This process was about as stress-free as you can get. I really like the ability to do everything electronically, but also knowing I had a local office if I needed the one-on-one assistance.
Our experience with Veterans United was great. The process was very smooth. The documents that were required were easy obtain and once they were submitted they were reviewed quickly. The online e-sign feature worked great and make the process much faster. We closed on our house in less than 30 days. Very customer friendly.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Very nice, helpful, answered any and all questions quickly.
At times I was told that we had all the documents necessary only to be notified that we had more documents to present and upload. A couple of times the documents uploaded properly to your system but then I was contacted stating that VU did not see them on your end. The responsiveness was fast and informative, but the constant requirements day after day was quite frustrating trying to juggle within my schedule. If it is possible, I would like to see the ability to upload all required documents once and then be done with it. Obviously, I do not know all the specifics of how the timing of everything works, but if it can be done, I believe that it would help relieve some of the stress of moving into a new home.
They were very helpful and fast.
Veterans United helped my wife and buy our first home while I was deployed to Iraq. They alleviated the issues that distance would cause and provided me with the thorough information that I needed in order to obtain the best home for my family.
I feel that any question, concern, need, or any little thing I didn't understand was addressed rapidly.
Overall great experience. Only feedback I have is to give more documents up front. I got asked to sign something new everyday for almost two weeks. I just felt like many of the forms could have been sent to me earlier and all at once.
Veteran's United doesn't just excel in the aspects of VA Home Loan processes but also in understanding of veterans. Loved how easily and predictable the task checklist were.
Great team to work with. They handled things very quickly.