Working with Chris & his team I was never in the dark about any phase of my homebuying adventure, ___THANKS ALOT, EVERYONE ____
Great company. First class service. Our loan officer Mike was great to work with and made the process easy and hassle free. I recommend Veterans United to all Vets.
Ben Long and Kat Spellman were awesome and answered every question I had and I had thousands because it is my first time buying a house. They made sure it went smoothly and I didn't feel pressured. Ben Long would check on our personal life. It felt like he was a friend not just doing business.
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
They do work hard in helping find that one house and getting you in it . they try to make it as fast as possible to get you in that home.
Veterans United Loans is the way to go for those Veterans that want to become Homeowners. They will take care of you and your interests all the way. We, Francisco & Rosa, are extremely happy about choosing Veterans United Loans to handle our loan. The whole team did a fantastic job, They're great!
Very positive all the way through the process.
VU is a good partnership for homebuyers. VU has a great team and yes working hard for you. Thanks VU!
Adam Crutchfield is the best. He made our home buying experience painless.
Jeff was OUTSTANDING in knowledge and skills to set to work hard through everything and every problem that came up. From seller having to do a lot of repairs to not wanting to do anything to even helping with a contractors shabby work and taking to not everything our inspections and inspectors reports said and making sure everything was done and done right. If there was any sort of problem or games to be played Jeff was there to fight back. Even fighting the sellers title company games all said and done he got everything done and our new home is now ours and our babys could now be happy with there toys out of boxes and on the floor to play with. Our 3yr old even made mom and me stop working to have a tracking party with her. It was sure nice of Jeff to send us a door mat for our front door with our name on it. Looks nice at the door only problem is it is white and will get dirty fast so we're going to frame it into a picture and put it on the wall in out entryway sure should look nice there as well..
We had unexpected delays during the loan process, due to internal errors, miscommunications, and not understanding the timelines of the VA. These delays caused significant amount of stress to us and the sellers, and put at risk our earnest money and the deal. These delays, in our opinion, may have been avoided by having a lead/champion that was engaged in coordinating the handoffs between the different departments (eg. loan processing and underwriting), double-checking for and following up on missing information, and removing barriers, with understanding and appropriate urgency considering the target closing date. In our case we missed our target closing date, which had to be mitigated by us writing emails, making calls, and writing a letter to the VA to ask them to expedite the process.
The absolute best experience we could have asked for.
Ben and is team are amazing.
Being a online thing I was real skeptical about doing this . Jimmy gave me all his contact info but I was still scared to do this . Rest assured Jimmy made a very comfortable for me to do this and we proceeded on And I couldn't have asked for anything better.
Kyle was extremely knowledgeable, very responsive, and patient with us. This was our first time buying a house and he was always ready and willing to dive in and explain the complicated aspects of this whole process. Thanks Kyle!
The only compliant (more of a suggestion for improvement) I have is to have 24/7 availability. it's nerve-racking as the buyer in a market which sees homes go on and off the market in less than a day... not to be able to reach the loan team.
Jennifer is a great communicator. I appreciate her taking care of tasks immediately.