This was the second time using United Veterans for my home purchase and just like the first time Kelly and her team hit a grand slam. The process was smooth the to do list was very detailed and easy to navigate. Any questions and or concerns where answered in a very good timely manner. The concierge helped and offered to help with the move and stayed in touch throughout the process. Amazing company awesome people.
Everything was great. From start to finish Torri and the team had my back, ensured I was setup and good to go, and took so much stress off of me. Torri especially did such a great job with consistent, clear communication, making sure I was up to date on everything, and made sure I had all the information I could possibly have.
Going through the process of buying a house is probably one of the most stressful things i have ever went through. Shane, Kayli, Kayla and the whole entire team that worked with me was AMAZING!They walked me through everything step by step. I rarely had questions because everything was explained thoroughly.I would recommend any Veteran to use Veterans United when buying a home!
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
My team of awesome professionals guided me through this process with patience expertise and understanding. This was my first VA loan and with service like this it I will definitely do it again!
Evan M. walked us through the whole process. He was very informative and never left us wondering what's next. Buying a home is stressful, but Veterans United made is as smooth as possible.
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Appreciate the help and assistance from both my realtor and the whole team. Especially thanks to Travis for guiding us through the process and answering all of my questions. Again, thank you.
VU was on top of things and made the process of tracking and signing documents very easy.
This was my first time buying a house and they made it so easy and stress free.
My loan team worked very hard to get me closed
After years of putting off buying a home because of the nightmare stories i have heard about the process, My V.U loan team made the entire process incredibly easy from pre approval to closing!
My team was outstanding they answered every question and helped us through every step of our loan process. 💯 recommend Veterans United to everyone!
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Macenzie was super helpful, and in my honest opinion went above and beyond to help me fulfill the dream of owning my own home. Being at this point was never something I saw in the cards for me in life and Macenzie and the entire team went the extra mile to make this all come true for me.
These guys worked hard to get me through the loan process and I am very thankful to them.
Joe, Donna, and the team were amazing, they kept us informed and worked diligently to get us through the process..
my loan officers were okay but this whole process was extremely difficult. the company itself is what i have a problem with. I hear yall will just sell my loan to another company anyway.
Response from Veterans United
Hey Shane,
I’m sorry to hear the process felt so difficult and left you with a negative impression of the company overall. Buying or refinancing a home should feel straightforward and supported, and I understand how frustrating it is when the experience feels more stressful than expected.
I’m glad to hear your loan officers were okay to work with, but I also understand your concerns about loan servicing. In some cases, loans may be transferred to another servicer after closing, but that doesn’t change the support available to you. You’re still part of the Veterans United family, and our Client Advocate team is always here if questions or concerns come up along the way.
I’d be happy to look into your experience further and better understand what made the process so difficult. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Lance and Evan made the whole process easy. They kept me updated and informed throughout the whole process. Both were incredibly professional and friendly and I felt that they had my back the whole time. I would highly recommend Veterans United to anyone who is thinking about purchasing a home using a VA loan.
