Working with Daren Bodine's team was effortless. Contacting someone directly was easy being able to use text, email and/or phone messages. Response time was quick. The entire team, especially Daren, took as much time as was needed to explain the process and answer any questions. They always made me feel comfortable and reassured.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
I will 100% recommend Veterans United to any friend or family members.
Jake Albers was absolutely amazing throughout the entire process. He was dedicated, responsive, and made everything as smooth as possible from start to finish. I truly appreciate all the effort he put in and would highly recommend him to anyone. 10/10 experience.
Mike Smith is my go-to guy. Have used him a couple of times with great results. Excellent communication.
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I adore my Veterans United Team. Taylor was amazing. It was a long process that at some points I wasn't sure we were going to find a home that fit our needs. But Taylor was always so supportive and made sure we worked with the best realtor there is! Can't say enough about their kindness and flexibility! God blessed us with the right squad.
They make lie easier
Best duo ever Ryley Lyons and Sarah Wren. They made the home purchasing process easy! 10/10
My loan team worked very hard to get me closed
Excellent service, they met all my expectations. Truly great service, they helped me with everything
Brian Nelson, Samantha Bowman, & Andrew Carter are the absolute best!! Please reward them for going above and beyond all expectations! They make you feel like you're their only concern and as if you're family! Greatest experience by far!
First time buying a home and the process went so much more smoothly than we anticipated going in. Each step and requirement of us was clearly explained and straightforward, and our team answered every question in a timely manner. We are so thrilled with the experience and can’t recommend Veterans United enough! Thank you!
So working with Veterans United(VU) during the home buying wasn't bad, they were attentive and got the job done. I went with VU mainly because they serve veterans and "claim" they will remain with you. They sold my loan the Planet Home Lending immediately with the statement below."Will anything change about my loan if it’s transferred?
The only change you’ll notice is where payments are going. Your terms will remain the same, and your team is always here for you regardless of who handles your loan"
I refinanced with Planet recently and just closed with a lower rate and monthlypayment.
My 1st payment was due April 1st. Before the 1st payment was even due I got an escrow shortage notice. I was told my paymet was increasing $195/ month. I asked, how could this be? I JUST closed like a month ago. Now my payment is HIGHER than it was with the original loan. Planet Home cannot explain it to me. I contacted my "Team" over at VU on 2 occasions and have been ghosted. I would not recommend. This is why I hold off on surveys until I see the entire picture.
Response from Veterans United
Hi Jason,
Thank you for taking the time to share this. I’m really glad to hear your homebuying experience itself felt smooth and that our team was attentive along the way. At the same time, I’m sorry for the frustration you’ve run into after your loan was transferred, especially with the unexpected escrow shortage and the difficulty getting clear answers.
I can understand how confusing it would be to see your payment increase so soon after refinancing, and even more so when you’re not getting the explanations you need. On top of that, feeling like your questions went unanswered when you reached back out to your team is not the experience we want for you.
Even though your loan is serviced by another company, you’re still part of the Veterans United family, and you should feel supported. I’d really like the opportunity to step in, review what’s going on, and help get you connected to the right information or next steps.
When you have a moment, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
The team I had made it very easy and not a stressful moment I worked years to get this accomplished and they were there every step of the way and made my dream come true for me and my kids I am truly blessed
These guys worked hard to get me through the loan process and I am very thankful to them.
The entire staff that assisted me throughout process of buying my new home were simply outstanding. Cannot say enough about them!
The Veterans United team were from start to finish outstanding. They provided with a support team that covered every aspect of my home purchase. Always keeping me informed about the next step in the process, and what I could expect, all wrinkles were systematically ironed out. These guys are awesome !!!
This is my second time working with VU and they are just awesome! They truly care about you and want to make your home buying experience a great one! I absolutely recommend them!!
