They were fantastic and took care of everything, all I had to do was ask. Incredibly helpful and will used again for my next loan.
Trey Barrow and team are phenomenal
This is the absolute best way to purchase a home is going through veterans united. Aaron Madrid and his entire team is the kindest and the outstanding professional help along our journey is 2nd to none.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
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Absolutely phenomenal service the entire way through. From every setback we encountered, every member of our team guided us through it and made the entire process easy from start to finish.
Great experience and great team, the web portal made everything super easy!
My loan team worked very hard to get me closed
This is our second time using Veterans United to purchase a home, and the experience has been outstanding both times. The Veterans United portal and to-do checklist make the process incredibly organized and easy to navigate, helping ensure everything stays on track.
A special thank you to our loan officer, Sydney McFall. She helped us purchase both our first and second homes, and we couldn’t have asked for a better experience. Sydney is knowledgeable, professional, responsive, and genuinely wonderful to work with. She takes the time to answer questions and makes what can be a stressful process feel much more manageable.
We truly appreciate Sydney and the entire Veterans United team for their support and dedication. Thank you for helping make our home-buying experience such a positive one!
Marcus Crossgrove was Excellent and his team . Marcus worked with us for over a year and helped us with our credit until it was time to purchase a home . He was awesome ! He put a team together for us and everybody checked on us and answered any questions or concerns we had through the process
There is a real lack of communication. I had no instructions or anything about what to do during closing day despite me trying to get in contact with my loan officers.During the closing process I had no representation and the only physical thing I was able to see from VU was the gift box that was sent. Such such an emotional moment, I had no person guiding me and was essentially playing phone tag for 3 months. Last minute 48 before closing was told that the insurance stuff I had that you guys set us up with wouldn't work and needed to speedily find someone else.Fees were astronomical compared to friends who used different VA loan companies
Response from Veterans United
Hi Kimo,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported during such an important milestone.
I understand how disappointing it would be to struggle to reach your loan team, feel uncertain about what to expect on closing day, and not have the guidance you needed throughout the process. Buying a home is a significant and emotional moment, and it's important to feel informed and supported every step of the way. I'm also sorry to hear about the last-minute insurance concerns and your frustration regarding the costs associated with your loan.
I'd like the opportunity to learn more about your experience and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The team worked diligently to ensure I was able to close on my home successfully. They stayed on top of every step of the underwriting process and acted quickly to expedite matters when needed. Their proactive approach and commitment to keeping everything on track helped us meet the original closing date without delays.
These guys worked hard to get me through the loan process and I am very thankful to them.
This has been the best team ive ever worked with. Could not ask for a more efficient, helpful team!
AMAZING,AMAZING,say it over and over a gain thousnd of times,and you would not come close to showing, how these workers,,these angels from heavon,have more faith in us then we do ourself,they beleive in our dreams along with us ,they make beleivers out of us if they can not fullfill our dreams no one can thank you.
Paul answered every call ! He was amazing.
