Kenny and Rachael were great to work with. They had a lot of hurdles to go through with my account, and there wasn't anything they couldn't figure out. 10/10!!
Everyone on our VU team was a rockstar. Great communication and always answering the questions we didn't even know to ask. Highly recommend.
Everything was as quick and easy as possible. Candy did all the hard work for me!
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Very responsive and answered every question I had (even hypothetical ones).
Casey was excellent! He gets a 10 from us across the board. We would definitely recommend him and Veterans Untied.
I actually did recommend someone during my process
Katie Smith did not do her job period my realtor did her job by following up with me and keeping me posted throughout my process of purchasing a home along with estimates and closing costs…If I was Katie Smith boss I fired her that’s just my opinion…I definitely wouldn’t recommend anyone to Katie Smith especially if she’s the only loan officer that licensed for Pennsylvania…
Response from Veterans United
Hi Vuthy,
I’m sorry you walked away from your homebuying experience feeling this disappointed with the communication and support you received. Staying informed throughout the process, especially when it comes to estimates and closing costs, is important, and I appreciate you sharing where you felt the experience fell short.
I’d like the opportunity to learn more about what happened and have your concerns reviewed. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
They made the whole process easy! A fabulous and polite team who were extremely helpful in making homeownership a possibility.
My loan team worked very hard to get me closed
Homeownership is getting harder and harder for people my age and younger. Veterans United did something I didn't think was possible.
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Outstanding group of professionals that kept me positive even when things seemed difficult. Thank you all
Depending on what the financial situation is and what your goals are this can be the way to go.
These guys worked hard to get me through the loan process and I am very thankful to them.
They bent over backwards to make this happen. Good job team.
