Joe, Donna, and the team were amazing, they kept us informed and worked diligently to get us through the process..
my loan officers were okay but this whole process was extremely difficult. the company itself is what i have a problem with. I hear yall will just sell my loan to another company anyway.
Response from Veterans United
Hey Shane,
I’m sorry to hear the process felt so difficult and left you with a negative impression of the company overall. Buying or refinancing a home should feel straightforward and supported, and I understand how frustrating it is when the experience feels more stressful than expected.
I’m glad to hear your loan officers were okay to work with, but I also understand your concerns about loan servicing. In some cases, loans may be transferred to another servicer after closing, but that doesn’t change the support available to you. You’re still part of the Veterans United family, and our Client Advocate team is always here if questions or concerns come up along the way.
I’d be happy to look into your experience further and better understand what made the process so difficult. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Lance and Evan made the whole process easy. They kept me updated and informed throughout the whole process. Both were incredibly professional and friendly and I felt that they had my back the whole time. I would highly recommend Veterans United to anyone who is thinking about purchasing a home using a VA loan.
Everything was Fantastic
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Very knowledgeable and very Professional people.
I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!
A huge thank you to Cole Abram’s for the assist. The process was seamless and much appreciated for what he did. Thank you.
My loan team worked very hard to get me closed
I almost went with a different company who tried to hit me with thousands of hidden closing costs, VU told me right from the beginning and they were $10k lower.
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From start to finish Veterans United was on top of everything, from credit repair to moving in. I will highly recommend them to any service member who is looking to use their VA loan.
Veterans United was fantastic from start to finish. They were very patient with me as I was a anxious mess!
These guys worked hard to get me through the loan process and I am very thankful to them.
Service was hectic at first, because of decisions being made, but didn't like the hidden price tag at the end, needed more up front numbers, and not be put in a position to accept or not to accept, happy with the outcome of the process, but it could have ran a lot smoother for all parties involved, I'm happy with the purchase of the new house,
This was my 2nd Loan with Veterans United and I could not be any happier with the service they provide. Professional, knowledgeable and communicates promptly. I highly recommend Veterans United to any Vet looking for a Mortgage Company that puts you 1st.
